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From Home Google It Help Desk Jobs in Decatur, IL

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From Home Google It Help Desk information

See Decatur, IL salary details

$13

$24

$38

How much do from home google it help desk jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for from home google it help desk in Decatur, IL is $24.55, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $27.98 per hour, depending on experience, location, and employer.

What is the difference between From Home Google It Help Desk vs From Home Technical Support Specialist?

AspectFrom Home Google It Help DeskFrom Home Technical Support Specialist
CertificationsGoogle IT Support Professional Certificate, CompTIA A+CompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentRemote, customer service-focused, tech troubleshootingRemote, technical troubleshooting, product support
Industry UsageTech companies, customer support centersIT service providers, tech companies, software firms
Common Search IntentEntry-level IT support, beginner troubleshootingTechnical issue resolution, product-specific support

Both roles involve remote technical support, but the Google It Help Desk focuses on basic IT support and customer service, often requiring Google-specific certifications. The Technical Support Specialist may handle more complex technical issues and may require additional certifications. Understanding these differences helps job seekers find the right role based on their skills and career goals.

What are the most commonly searched types of Google It Help Desk jobs in Decatur, IL? The most popular types of Google It Help Desk jobs in Decatur, IL are:
What are popular job titles related to From Home Google It Help Desk jobs in Decatur, IL? For From Home Google It Help Desk jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching From Home Google It Help Desk jobs in Decatur, IL look for? The top searched job categories for From Home Google It Help Desk jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for From Home Google It Help Desk jobs? Cities near Decatur, IL with the most From Home Google It Help Desk job openings:
Infographic showing various From Home Google It Help Desk job openings in Decatur, IL as of July 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $51,055 per year, or $24.5 per hour.

IT Technology Support

Heritage Behavioral Health Center

Decatur, IL โ€ข On-site

$24 - $31.25/hr

Full-time

Posted 10 days ago


Job description

Job Posting TitleInformation Technology Support
Job Description
Information Technology SpecialistHeritage Behavioral Health Center – Decatur, IL

Full-Time | Technical Support Role | On-Site

About Heritage Behavioral Health Center

Heritage Behavioral Health Center is a mission-driven Certified Community Behavioral Health Clinic serving individuals across Central Illinois. We believe every team member contributes to excellent patient care—including those who maintain and support our technology systems.

We foster a supportive, collaborative work environment where staff grow professionally and take pride in helping others.

Position Overview: Information Technology Specialist

Heritage Behavioral Health Center is seeking a full-time Information Technology Specialist to join our IT team. The individual in this role will be the first point of contact for users experiencing technical issues. Responsibilities include diagnosing and resolving help desk requests, supporting hardware and software systems, and assisting employees with daily technology needs.

This role is ideal for someone who enjoys problem-solving, communicating with users, and ensuring smooth technology operations across the organization.

Core Responsibilities

Salary Range $24.00 – $31.25

Core Responsibilities

Technical Support

  • Serve as the primary support contact for staff experiencing issues with computers, software, networking, telephones, and other related technologies.
  • Answer, evaluate, prioritize, and resolve help desk requests in a timely and professional manner.
  • Document all reported problems, steps taken, troubleshooting results, and final resolutions.

Software & Hardware Maintenance

  • Install software, updates, and patches on agency computers.
  • Maintain accurate documentation of software licensing, installations, and troubleshooting activities.
  • Arrange vendor maintenance or escalation as needed.
  • Support data security and compliance (HIPAA, 42 CFR Part 2)
  • Maintain clear documentation and coordinate with IT vendors

Training & User Support

  • Train new staff on technology systems, software applications, and network access.
  • Assist with new system implementations and upgrades.

Knowledge, Skills & Abilities

  • Strong oral and written communication skills
  • Detail-oriented with excellent project and time management abilities
  • Ability to manage multiple tasks and prioritize effectively
  • Customer-focused, patient, and able to translate technical concepts clearly
  • Self-motivated and able to work independently or within a team

Education & Experience

  • High school diploma or equivalent (required)
  • 2+ years of IT support experience (healthcare preferred) or
    3+ years of clinical experience with strong technical skills
  • Experience working with various software applications preferred
  • Experience with Microsoft Office products, Microsoft Entra ID, and Microsoft Intune
  • Hands-on experience with help desk functions, troubleshooting, or user support is desirable
  • Certifications (CompTIA A+, Network+, M365, CHTS) a plus
  • Valid driver’s license, reliable transportation, and proof of automobile insurance required


Why Join Heritage?
  • Collaborative, team-oriented environment
  • Opportunities for professional growth and learning
  • Chance to support mission-driven work that impacts your community