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Junior Helpdesk Jobs in Decatur, IL (NOW HIRING)

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Junior Helpdesk information

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$12

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$32

How much do junior helpdesk jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for junior helpdesk in Decatur, IL is $22.46, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $25.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Junior Helpdesk, and why are they important?

To thrive as a Junior Helpdesk, you need a basic understanding of computer hardware, software troubleshooting, and customer support, often supported by a relevant IT certification or coursework. Familiarity with ticketing systems like Jira or ServiceNow, as well as remote access tools, is typically required. Strong communication, patience, and problem-solving abilities set outstanding candidates apart. These skills ensure efficient resolution of user issues and help maintain smooth IT operations within an organization.

What are Junior Helpdesk roles?

Junior Helpdesk roles involve providing first-level technical support to users experiencing issues with their computers, software, or network systems. Responsibilities typically include answering support tickets, troubleshooting basic IT problems, and escalating more complex issues to senior staff. Junior Helpdesk professionals also assist with setting up new equipment, maintaining records, and offering guidance to users to resolve common technical problems. This entry-level position is a great starting point for those seeking a career in IT support.

What is the difference between Junior Helpdesk vs Helpdesk Technician?

AspectJunior HelpdeskHelpdesk Technician
Required CredentialsHigh school diploma or equivalent; some certifications (e.g., CompTIA A+)High school diploma; often holds certifications like CompTIA A+ or Network+
Work EnvironmentEntry-level support in IT departments, helpdesk support centersSimilar environment, providing technical support to end-users
Employer & Industry UsageCommon in IT support teams across various industriesStandard role in IT service desks, customer support, and internal tech teams

The main difference between Junior Helpdesk and Helpdesk Technician lies in experience level and scope. Junior Helpdesk roles are typically entry-level, focusing on basic troubleshooting and support, while Helpdesk Technicians may have more experience and handle more complex issues. Both roles are essential in IT support, often overlapping in responsibilities but distinguished by skill level and experience.

What are some common challenges faced by Junior Helpdesk professionals, and how can they effectively address them?

Junior Helpdesk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and balancing multiple tasks at once. To address these challenges, it's important to develop strong organizational and time management skills, actively seek guidance from more experienced team members, and continuously expand technical knowledge through training and documentation. Maintaining clear communication with users and collaborating closely with IT colleagues also helps ensure timely and effective problem resolution.
What are the most commonly searched types of Helpdesk jobs in Decatur, IL? The most popular types of Helpdesk jobs in Decatur, IL are:
What are popular job titles related to Junior Helpdesk jobs in Decatur, IL? For Junior Helpdesk jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Junior Helpdesk jobs in Decatur, IL look for? The top searched job categories for Junior Helpdesk jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Junior Helpdesk jobs? Cities near Decatur, IL with the most Junior Helpdesk job openings:
Junior Helpdesk jobs near you
Infographic showing various Junior Helpdesk job openings in Decatur, IL as of June 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $46,708 per year, or $22.5 per hour.

K-5 Physical Education Teacher for 2026-2027 School Year

Decatur Public Schools District #61

Decatur, IL • On-site

$45K - $59K/yr

Full-time

Posted 15 days ago

Job description

Position Type:
Elementary School Teaching
Date Posted:
3/13/2026
Location:
Ellsworth Dansby Jr. Magnet School
Date Available:
08/2026
Closing Date:
Until Filled
500.031
TITLE: Certified Teacher
QUALIFICATIONS:
  1. Illinois State Certification in teaching field.
  2. Bachelor's Degree
  3. Ability to function effectively as a member of the school staff.

REPORTS TO: The Principal
SUPERVISES:
(Instructs, and Evaluates the work of):
  1. Students
  2. Student Teachers
  3. Volunteers
  4. Assists the Principal with the evaluation of Teaching Assistants.

MAINTAINS LIAISON WITH:
Parents. Communicates with parents as the teacher deems necessary, or when requested by parents or administrators.
JOB GOAL: To help students learn subject matter and skills that will contribute to their development as mature, able, and responsible men and women.
PERFORMANCE RESPONSIBILITIES:
(The following are the essential fundamentals to includes but not limited to the follow job
duties:)
  1. Maintains an instructional atmosphere that is conducive to a high quality educational program.
  2. Utilizes a variety of instructional strategies to accommodate individual differences.
  3. Provides feedback which includes constructive criticism that motivates students.
  4. Has high expectations for daily and long-term student achievement.
  5. Organizes and arranges classroom so as to facilitate learning and minimize student disruption.
  6. Sets limits of student behavior which are defined, communicated, and monitored.
  7. Keeps up with current developments, research, and literature in his/her teaching field and the field of education.
  8. Keeps parents and students informed of each student's academic progress.
  9. Teaches in full compliance with curricular requirements of the State and of the Board.
  10. Complies with Board Policies, Administrative Regulations, and Board-Employee Agreements at the school level.
  11. Participates on an appointive, elective, or volunteer basis in the curriculum development process at the building and district levels, as is required to periodically review all curricular areas to keep them up-to-date.
  12. Plans for the health, safety, and physical well-being of students during instruction.
  13. Supervises, classifies, evaluates and guides students.
  14. Utilizes community resources for the enrichment of the educational program.
  15. Assists in maintaining good school-community relations.
  16. Participates, from time to time, in the development of District Policies, and Administrative Regulations, on an appointive, elective, or volunteer basis.
  17. Is responsible for student safety education and accident prevention.
  18. Reports all unsafe conditions to the school principal promptly.
  19. Reports all accidents or injuries to the principal as soon as possible.
  20. Supervises and intervenes to regulate student behavior so as to alleviate the risk that inappropriate behaviors will place students or staff at risk of harm.

TERMS OF EMPLOYMENT:
Salary is based on Schedules A and B of the collective negotiated Agreement.
EVALUATION:
Each employee in contractual continuing service shall be evaluated at least once every two (2) years. Each employee not in continuing contractual service shall be evaluated once every year.
PHYSICAL DEMANDS:
Handle work which deals mostly with people, objects, equipment in a general setting; depth perception and field of vision are important. Employee regularly is required to bend, stoop, twist, turn, reach, lift (up to 50 pounds), carry, pull, push, climb, and kneel; walking and standing approximately 50-75% of each shift. Employee must recognize differences in sound, such as voices/noises that are loud and playful instead of angry and combative; ability to differentiate tones and volumes in conversation.
MENTAL DEMANDS:
The Teacher must ensure that children are supervised at all times, and that children are involved in safe and appropriate activities. There may be a number of situations happening at once, and the Teacher must be prepared to handle accidents and emergencies at any time.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Teacher will be working in a busy and occasionally noisy environment. There may be a number of activities and situations happening at once, and the Teacher will have to supervise all students at all times.
This position falls under the Decatur Education Association (DEA) Contract - 2022-2026.
The Salary Schedule is attached above. Benefit information can be found HERE.
Approved June 24, 1997
Attachment(s):
  • Certified Teacher JD
  • DEA Salary 2026-2027.pdf

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