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Entry Level Help Desk Support Jobs in Belleville, IL

INTRATEK COMPUTER INC

Help Desk Agent I

Saint Louis, MO · On-site

$15.75 - $20/hr

We have comprehensive experience providing IT support services, including hardware and software ... If you are looking for a Help Desk Support Specialist position and if you want to work with truly ...

INTRATEK COMPUTER INC

Help Desk Agent I

Saint Louis, MO · On-site

$15.75 - $20/hr

We have comprehensive experience providing IT support services, including hardware and software ... If you are looking for a Help Desk Support Specialist position and if you want to work with truly ...

Valcom

Tier II Help Desk Support

Hazelwood, MO · On-site

$25 - $30/hr

As a Tier 2 Help Desk Technician , you will provide advanced technical support as the Tier 2 escalation point, independently diagnosing complex hardware, software, network, account, and application ...

Sunstar Insurance Group

Help Desk Technician I

Saint Louis, MO · On-site +1

$18.75 - $25.25/hr

We are seeking an IT Support Technician who enjoys solving problems, helping others, and exploring new technologies. This is not your typical help desk role. In addition to supporting employees and ...

midwestbankcentre

Help Desk Technician

Saint Louis, MO

$19.50 - $26.25/hr

Support enduser application software, hardware, and endpoint systems while documenting ... Respond to helpdesk requests via phone, email, or Microsoft Teams, to assign and schedule repairs ...

GFI Digital

Print IT Help Desk

Hazelwood, MO · On-site

The Print IT Help Desk team members are our first responders in IT service call process where most service calls are filtered to first and provide quick support for tasks that are not required to be ...

GFI Digital

Print IT Help Desk

Hazelwood, MO · On-site

The Print IT Help Desk team members are our first responders in IT service call process where most service calls are filtered to first and provide quick support for tasks that are not required to be ...

GFI Digital

Print IT Help Desk

Hazelwood, MO · On-site

The Print IT Help Desk team members are our first responders in IT service call process where most service calls are filtered to first and provide quick support for tasks that are not required to be ...

Spire Inc.

Smart Desk Specialist

Saint Louis, MO · On-site

Louis (MO) Smart Desk (Help Desk) answering phone calls and responding to chat messages and tickets entered into our Smart Desk ticketing system. This position provides Tier I support and customer ...

Spire, Inc.

Smart Desk Specialist

Saint Louis, MO · On-site

Louis (MO) Smart Desk (Help Desk) answering phone calls and responding to chat messages and tickets entered into our Smart Desk ticketing system. This position provides Tier I support and customer ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Belleville, IL

Entry Level Help Desk Support information

See Belleville, IL salary details

$10

$20

$32

How much do entry level help desk support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for entry level help desk support in Belleville, IL is $20.25, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.40 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What job categories do people searching Entry Level Help Desk Support jobs in Belleville, IL look for?

The top searched job categories for Entry Level Help Desk Support jobs in Belleville, IL are:

What cities near Belleville, IL are hiring for Entry Level Help Desk Support jobs?

Cities near Belleville, IL with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Belleville, IL as of August 2026, with employment types broken down into 58% Full Time, 38% Part Time, and 4% Contract. Highlights an 100% In-person job distribution, with an average salary of $42,112 per year, or $20.2 per hour.

Help Desk Agent I

INTRATEK COMPUTER INC

Saint Louis, MO • On-site

$15.75 - $20/hr

Full-time

Medical, Retirement, PTO

Re-posted yesterday

Job description

Intratek Computer, Inc., a California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions for Federal, State and County agencies, as well as leading private commercial accounts. We have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, professional staffing, networking, web design and development, and helpdesk implementation and management.

Intratek Computer, Inc. is looking for a Help Desk Support Specialist I. If you are looking for a Help Desk Support Specialist position and if you want to work with truly good people, then I sincerely urge you to submit your resume today.

Employment Details:

  • Help Desk Support Specialist I
  • Richland, WA 99354
  • Long Term role
  • Monday through Thursday (4 x 10hr days)
  • Salary Depends on Experience

Full Benefits include:

  • Medical
  • Vacation Pay
  • Sick Pay
  • Holiday Pay
  • 401K

Responsibilities:

  • Assist users with desktop software installs remotely or at customer premise
  • Assist users with individual restoration of files
  • Maintain and operate the clients’ knowledge management tools
  • Maintain and operate remote assistance tools
  • Assess customer satisfaction via surveys, including questions regarding the timeliness, accuracy, resolution, and quality of service received
  • Administer network user accounts in the account management tool

Equal Opportunity Employer:

Intratek Computer Inc. is an equal opportunity employer. "All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition."

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