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Entry Level Help Desk Support Jobs in Lombard, IL

Concordia Group

Help Desk Support II

Carol Stream, IL · On-site

$60K - $70K/yr

Role Summary The Level 2 Help Desk Technician is the frontline and escalation point for all day-to-day IT support at Concordia Wireless. With no Level 1 beneath this role, you'll handle the full ...

New

Concordia Group

Help Desk Support II

Carol Stream, IL · On-site

Role Summary The Level 2 Help Desk Technician is the frontline and escalation point for all day-to-day IT support at Concordia Wireless. With no Level 1 beneath this role, you'll handle the full ...

New

Concordia Group

Help Desk Support II

Carol Stream, IL · On-site

The Level 2 Help Desk Technician will be responsible for managing all inbound IT support requests while overseeing key IT processes like user lifecycle management and endpoint security monitoring.

New

Dickinson Wright

Help Desk

Chicago, IL · On-site

$20.50 - $27.75/hr

Keep accurate and meticulous support documentation including ticketing of support requests; * High level of follow through. Help Desk must: * Experience in troubleshooting Windows and Windows ...

Dickinson Wright PLLC

Help Desk

Chicago, IL

$50K - $60K/yr

Keep accurate and meticulous support documentation including ticketing of support requests; * High level of follow through. Qualifications , Skills and Abilities Required: Help Desk must:

Next Step Systems LTD

Help Desk Analyst

Chicago, IL · On-site

$21.25 - $28.75/hr

Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line support to firm users and any guests to the office. This position works hard to give the best user ...

Next Step Systems

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line support to firm users and any guests to the office. This position works hard to give the best user ...

District 205

3 - Help Desk Interns

Harvey, IL · On-site

$19.25 - $25.75/hr

Help Desk Intern A Help Desk Intern is a student employee that assists the Help Desk Team provide quality technology support under the direct supervision of the Lead Computer Technician. Assists the ...

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Entry Level Help Desk Support information

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How much do entry level help desk support jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level help desk support in Lombard, IL is $20.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $22.69 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What are Entry Level Help Desk Support roles?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Lombard, IL? For Entry Level Help Desk Support jobs in Lombard, IL, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Lombard, IL look for? The top searched job categories for Entry Level Help Desk Support jobs in Lombard, IL are:
What cities near Lombard, IL are hiring for Entry Level Help Desk Support jobs? Cities near Lombard, IL with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Lombard, IL as of May 2026, with employment types broken down into 2% As Needed, 13% Full Time, 69% Part Time, 1% Temporary, and 15% Contract. Highlights an 63% Physical, 4% Hybrid, and 33% Remote job distribution, with an average salary of $42,666 per year, or $20.5 per hour.
Help Desk Support Specialist

Help Desk Support Specialist

Middleground Technologies

Chicago, IL

Full-time

Posted 26 days ago

Job description

We are a small and rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced IT services to clients in the Chicago area, including industries such as Healthcare, Legal, Financial, Manufacturing, Federal Government, and many more. We are very fast paced and this position requires quick thinking and a "can do" attitude.

We are looking for an eager, hungry, and motivated individual for full time salaried employment who is willing to work hard and be a team player. In this help desk support specialist opportunity, the ideal candidate will be responsible for providing Windows based technical support to end-users on a variety of issues under the guidance of senior engineers. Most technical support will be either from our office or on-site at client locations in the Chicago area.

This support will involve responding to telephone calls and e-mails and then identifying, researching, and resolving technical problems with Microsoft Windows related software and PC Hardware. This role will provide help desk coverage for 40 hours a week, with occasional after hours or weekend scheduled work and upgrades. The duties of the Help Desk Support Specialist position include, but are not limited to the following: -Provide local and telephone technical support to over 1000 end users -Utilize the Connectwise ticketing system -Deploy computers and peripherals (computers, monitors, printers, etc.) -Install software packages on PC's and Laptops -Upgrade hardware on PC's & Laptops -Troubleshoot software applications -Create and maintain detailed documentation in our software (instruction guides, policies, procedures) -Manage document library and inventory of assets -Support senior engineers Qualifications: -Preferred Bachelors or Associates degree/or equivalent experience Physical Requirements: -Ability to lift and carry up to 75 lbs Required Skills: -1 year Experience with Microsoft Windows 7/8/10 -1 year Experience with Microsoft Office 2010/2013 (Specifically MS Outlook, Word & Excel) -1 year Experience with setting up, configuring & troubleshooting PC & Laptop Hardware -Knowledge of basic Microsoft Windows Server 2008/2012 -Knowledge of basic TCP/IP Networking -Knowledge of Office365 -Knowledge of ticketing systems (Connectwise a huge plus) -Troubleshooting experience with Printers/Scanners -Understanding of Internet applications IE, Firefox, HTML and Internet protocols -Reliable, enthusiastic individual with great phone etiquette -Professional appearance and behavior, including punctuality -Excellent written and oral communication skills -Hungry desire to succeed and vastly improve IT skills -Ability to work unsupervised and make good use of free time when no help desk is needed Preferred Skills: -Apple Mac OSX experience a plus -4-year degree in IT/CS a plus Compensation: You will learn an immense number of things at our company

You will be trained on the latest and greatest technologies and be exposed to many new challenges. Your skills will be tested. Background will be checked.

Drug testing may be requested. Please send your resume and contact information, and one recent IT project you completed. Failure to follow directions will result in the deletion of your email.

This will be a W2 salary position. Passionate and forward thinking group of IT professionals EOE Ideal candidate will live close to the downtown Chicago Please, no recruiters. **posting will be deleted only once the position has been filed.

if posting still up, job still available**

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