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Help Desk Associate Jobs in Lombard, IL (NOW HIRING)

Middleground It

Help Desk Support Specialist

Chicago, IL · On-site

... Associates degree/or equivalent experience Physical Requirements: -Ability to lift and carry up to ... help desk is needed Preferred Skills: -Apple Mac OSX experience a plus -4-year degree in IT/CS a ...

Middleground It

Help Desk Support Specialist

Chicago, IL · On-site

... Associates degree/or equivalent experience Physical Requirements: -Ability to lift and carry up to ... help desk is needed Preferred Skills: -Apple Mac OSX experience a plus -4-year degree in IT/CS a ...

Ocular Partners

Front Desk Associate

Merrionette Park, IL · On-site

$17.50 - $18.50/hr

We have a robust practice, with dozens of bright, qualified employees who help us deliver the best ... Position Summary The Front Desk Associate provides exceptional patient service, both in person and ...

EyeSouth Partners

Front Desk Associate

Alsip, IL · On-site

$17.50 - $18.50/hr

We have a robust practice, with dozens of bright, qualified employees who help us deliver the best ... Position Summary The Front Desk Associate provides exceptional patient service, both in person and ...

Ocular Partners

Front Desk Associate

Merrionette Park, IL

$17.50 - $18.50/hr

We have a robust practice, with dozens of bright, qualified employees who help us deliver the best ... Position Summary The Front Desk Associate provides exceptional patient service, both in person and ...

Equinox

Front Desk Associate, Lincoln Park

Chicago, IL · On-site

$17.05/hr

Front Desk Associate, Lincoln Park Overview OUR STORY: Equinox Group is a high growth collective of ... We never accept less than  110%  to  help each other  deliver the Equinox experience and ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Lombard, IL

Help Desk Associate information

See Lombard, IL salary details

$14

$21

$32

How much do help desk associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for help desk associate in Lombard, IL is $21.12, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.65 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Lombard, IL? The most popular types of Help Desk jobs in Lombard, IL are:
What are popular job titles related to Help Desk Associate jobs in Lombard, IL? For Help Desk Associate jobs in Lombard, IL, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Lombard, IL look for? The top searched job categories for Help Desk Associate jobs in Lombard, IL are:
What cities near Lombard, IL are hiring for Help Desk Associate jobs? Cities near Lombard, IL with the most Help Desk Associate job openings:
Help Desk Associate jobs near you

Help Desk Support Specialist

Middleground Technologies

Chicago, IL

Full-time

Re-posted 11 days ago

Job description

We are a small and rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced IT services to clients in the Chicago area, including industries such as Healthcare, Legal, Financial, Manufacturing, Federal Government, and many more. We are very fast paced and this position requires quick thinking and a "can do" attitude.

We are looking for an eager, hungry, and motivated individual for full time salaried employment who is willing to work hard and be a team player. In this help desk support specialist opportunity, the ideal candidate will be responsible for providing Windows based technical support to end-users on a variety of issues under the guidance of senior engineers. Most technical support will be either from our office or on-site at client locations in the Chicago area.

This support will involve responding to telephone calls and e-mails and then identifying, researching, and resolving technical problems with Microsoft Windows related software and PC Hardware. This role will provide help desk coverage for 40 hours a week, with occasional after hours or weekend scheduled work and upgrades. The duties of the Help Desk Support Specialist position include, but are not limited to the following: -Provide local and telephone technical support to over 1000 end users -Utilize the Connectwise ticketing system -Deploy computers and peripherals (computers, monitors, printers, etc.) -Install software packages on PC's and Laptops -Upgrade hardware on PC's & Laptops -Troubleshoot software applications -Create and maintain detailed documentation in our software (instruction guides, policies, procedures) -Manage document library and inventory of assets -Support senior engineers Qualifications: -Preferred Bachelors or Associates degree/or equivalent experience Physical Requirements: -Ability to lift and carry up to 75 lbs Required Skills: -1 year Experience with Microsoft Windows 7/8/10 -1 year Experience with Microsoft Office 2010/2013 (Specifically MS Outlook, Word & Excel) -1 year Experience with setting up, configuring & troubleshooting PC & Laptop Hardware -Knowledge of basic Microsoft Windows Server 2008/2012 -Knowledge of basic TCP/IP Networking -Knowledge of Office365 -Knowledge of ticketing systems (Connectwise a huge plus) -Troubleshooting experience with Printers/Scanners -Understanding of Internet applications IE, Firefox, HTML and Internet protocols -Reliable, enthusiastic individual with great phone etiquette -Professional appearance and behavior, including punctuality -Excellent written and oral communication skills -Hungry desire to succeed and vastly improve IT skills -Ability to work unsupervised and make good use of free time when no help desk is needed Preferred Skills: -Apple Mac OSX experience a plus -4-year degree in IT/CS a plus Compensation: You will learn an immense number of things at our company

You will be trained on the latest and greatest technologies and be exposed to many new challenges. Your skills will be tested. Background will be checked.

Drug testing may be requested. Please send your resume and contact information, and one recent IT project you completed. Failure to follow directions will result in the deletion of your email.

This will be a W2 salary position. Passionate and forward thinking group of IT professionals EOE Ideal candidate will live close to the downtown Chicago Please, no recruiters. **posting will be deleted only once the position has been filed.

if posting still up, job still available**

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