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Help Desk Associate Jobs in Lombard, IL (NOW HIRING)

Leeco Steel

Help Desk Technician

Lisle, IL · On-site

$19.75 - $26.75/hr

Associate's or Bachelor's degree in IT, Computer Science, or a related field preferred (or equivalent experience). * 1-2+ years experience in an IT support or help desk role preferred. * Proficiency ...

O'Neal Industries Inc.

Help Desk Technician

Lisle, IL · On-site

$19.75 - $26.75/hr

Associate's or Bachelor's degree in IT, Computer Science, or a related field preferred (or equivalent experience). * 1-2+ years experience in an IT support or help desk role preferred. * Proficiency ...

O'Neal Industries, Inc.

Help Desk Technician

Lisle, IL · On-site

$19.75 - $26.75/hr

Associate's or Bachelor's degree in IT, Computer Science, or a related field preferred (or equivalent experience). * 1-2+ years experience in an IT support or help desk role preferred. * Proficiency ...

Leeco Steel

Help Desk Technician

Lisle, IL · On-site

$19.75 - $26.75/hr

Associate's or Bachelor's degree in IT, Computer Science, or a related field preferred (or equivalent experience). * 1-2+ years experience in an IT support or help desk role preferred. * Proficiency ...

O'Neal Industries

Help Desk Technician

Lisle, IL · On-site

$19.75 - $26.75/hr

Associate's or Bachelor's degree in IT, Computer Science, or a related field preferred (or equivalent experience). * 1-2+ years experience in an IT support or help desk role preferred. * Proficiency ...

Leeco Steel

Help Desk Technician

Lisle, IL · On-site

$19.75 - $26.75/hr

Associate's or Bachelor's degree in IT, Computer Science, or a related field preferred (or equivalent experience). * 1-2+ years experience in an IT support or help desk role preferred. * Proficiency ...

Strongpoint Partners

Help Desk Specialist

Chicago, IL · Hybrid

$55K - $65K/yr

... Associates ("PA"), Carlson Quinn ("CQ"), SI GROUP ("SIG"), Retirement Planning Consulting Group ... Strongpoint Partners is seeking two highly motivated Help Desk Technicians to join our IT team. ...

Strongpoint Partners

Help Desk Specialist

Chicago, IL · On-site

$55K - $65K/yr

... Associates ("PA"), Carlson Quinn ("CQ"), SI GROUP ("SIG"), Retirement Planning Consulting Group ... Strongpoint Partners is seeking two highly motivated Help Desk Technicians to join our IT team. ...

Exos

Front Desk Associate

Chicago, IL

$15 - $25/hr

As a Front Desk Associate you will: * Consistently offer the highest level of personalized member ... and helpful attitude * Greet and welcome new fitness center members, assist with membership ...

Exos

Front Desk Associate

Chicago, IL · On-site

$15 - $25/hr

As a Front Desk Associate you will: * Consistently offer the highest level of personalized member ... and helpful attitude * Greet and welcome new fitness center members, assist with membership ...

EXOS

Front Desk Associate

Chicago, IL

$15 - $25/hr

As a Front Desk Associate you will: * Consistently offer the highest level of personalized member ... and helpful attitude * Greet and welcome new fitness center members, assist with membership ...

Exos

Front Desk Associate

Chicago, IL · On-site

$15 - $25/hr

As a Front Desk Associate you will: * Consistently offer the highest level of personalized member ... and helpful attitude * Greet and welcome new fitness center members, assist with membership ...

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Help Desk Associate information

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$14

$21

$32

How much do help desk associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk associate in Lombard, IL is $21.12, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.65 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Lombard, IL? The most popular types of Help Desk jobs in Lombard, IL are:
What are popular job titles related to Help Desk Associate jobs in Lombard, IL? For Help Desk Associate jobs in Lombard, IL, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Lombard, IL look for? The top searched job categories for Help Desk Associate jobs in Lombard, IL are:
What cities near Lombard, IL are hiring for Help Desk Associate jobs? Cities near Lombard, IL with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Lombard, IL as of May 2026, with employment types broken down into 3% As Needed, 16% Full Time, 79% Part Time, 1% Temporary, and 1% Contract. Highlights an 90% Physical, and 10% Remote job distribution, with an average salary of $43,937 per year, or $21.1 per hour.
Help Desk Technician

Help Desk Technician

Leeco Steel

Lisle, IL • On-site

$19.75 - $26.75/hr

Other

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Help Desk Technician

Job Category: Info Technology Requisition Number: HELPD011021

Posted: May 19, 2026

Full-Time

On-site

Lisle, IL 60532, USA

Description

The Help Desk Technician serves as the first point of contact for IT support, assisting employees with hardware, software, and network-related issues. This role requires strong troubleshooting skills, excellent customer service, and the ability to work both independently and as part of a team. The position follows a second shift schedule for IT support coverage, Monday-Thursday 10am-9pm. This position also requires in-office attendance.

Key Responsibilities:

  • Respond to and resolve IT support tickets via phone, email, Microsoft Teams, and in-person.
  • Diagnose and troubleshoot hardware, software, and network-related issues.
  • Install, configure, and maintain computer systems, peripherals, and mobile devices.
  • Assist with employee onboarding and offboarding, including workstation setup and software installation.
  • Document support requests, resolutions, and troubleshooting steps in the ticketing system.
  • Support IT team projects, system updates, and process improvements.
  • Provide guidance to employees on IT best practices and security policies.
  • Escalate complex technical issues to senior IT staff as needed.

Qualifications & Skills:

  • Associate's or Bachelor's degree in IT, Computer Science, or a related field preferred (or equivalent experience).
  • 1-2+ years experience in an IT support or help desk role preferred.
  • Proficiency with Windows 10 & 11 and troubleshooting.
  • Familiarity with NinjaOne, Microsoft Dynamics GP, Azure, Office 365, and iOS devices is preferred.
  • Basic networking knowledge (IP addressing, Wi-Fi troubleshooting, VPN setup).
  • Experience with IT ticketing systems preferred.
  • Strong problem-solving and critical-thinking abilities.
  • Excellent verbal and written communication skills.
  • Patience and ability to assist users with varying technical expertise.
  • Strong attention to detail and ability to multi-task.
  • Strong customer service skills.

Leeco Steel offers a competitive salary and a comprehensive benefits package including, but not limited to:

  • Health, Vision and Dental Insurance
  • Wellness Program
  • Health and Dependent Care Flexible Spending Accounts
  • Short-Term and Long-Term Disability Coverage
  • Life Insurance and Accidental Death & Dismemberment
  • Training and Development Opportunities
  • 401k with Employer Match

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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