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Help Desk Associate Jobs in Davis Junction, IL (NOW HIRING)

Harris

Deal Desk Contracts Administrator

Oregon, IL · On-site +1

We're looking for an organized, detail-oriented person who can help move managed-services, cloud ... Associate degree or bachelor's degree in Business, Operations, Legal Studies, or a related field ...

Harris

Deal Desk Contracts Administrator

Oregon, IL · On-site +1

We're looking for an organized, detail-oriented person who can help move managed-services, cloud ... Associate degree or bachelor's degree in Business, Operations, Legal Studies, or a related field ...

Phenom People

Customer Service Part Time

Dekalb, IL · On-site

See, it's that simple! Lowe's offers jobs for people who aren't interested in sitting behind a desk ... started as hourly associates Your Day at Lowe's * Deliver excellent customer service * Help ...

Vivian Health

RN Case Manager in Roscoe, IL

Roscoe, IL · On-site

$66K - $142K/yr

Help us elevate our patient care to a whole new level! Join our Aetna team as an industry leader in ... All new hires should provide their own workspace furniture (desk or standing desk, as this position ...

New

Vivian Health

RN Case Manager in Rockford, IL

Rockford, IL · On-site

$66K - $142K/yr

Help us elevate our patient care to a whole new level! Join our Aetna team as an industry leader in ... All new hires should provide their own workspace furniture (desk or standing desk, as this position ...

New

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Davis Junction, IL

Help Desk Associate information

See Davis Junction, IL salary details

$13

$19

$30

How much do help desk associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for help desk associate in Davis Junction, IL is $19.83, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $22.21 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What cities near Davis Junction, IL are hiring for Help Desk Associate jobs?

Cities near Davis Junction, IL with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Davis Junction, IL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $41,256 per year, or $19.8 per hour.

Full time front desk/receptionist at a Functional Medicine Clinic

INTEGRATIVE MEDICAL ASSOCIATES OF R

Rockford, IL • On-site

$13.50 - $17.25/hr

Full-time

Re-posted 19 days ago

Job description


Job Summary
We are seeking a motivated and outgoing Front Desk/Receptionist to join our team. In this role, you will provide support to our office employees, ensuring they have all the information and resources they need to perform their best.  The ideal candidate is highly organized with excellent written and verbal communication skills with a friendly demeanor, naturally kind and professional. Willing to take initiative and help outside typical responsibilities when necessary.   A team player who takes direction from leadership and has compassion for others. Flexible. Eager to team up with cutting-edge medical professionals to assist patients in getting to the root causes of chronic degenerative disease.
Responsibilities 
  • Answer incoming phone calls and route them to the appropriate team member
  • Check in patients, gather demographics, give appropriate paperwork for patient to fill out
  • Schedule appointments 
  • Check out patients, copy lab results, schedule follow-up, and send supplemental recommendations from providers

Qualifications
  • High school diploma/GED required, Associate’s degree or administrative training is preferred
  • Previous experience in health care or in a similar position would be a plus
  • Familiarity with standard office equipment such as printers and fax machines
  • Excellent computer skills and knowledge of Microsoft Word, Outlook, and PowerPoint
  • Highly organized with excellent time management skills and the ability to prioritize projects