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Fulltime Help Desk Tier Two Jobs in Springfield, IL

Horace Mann

IT Manager - Desktop Support

Springfield, IL

$105K - $147K/yr

We help educators identify their financial goals and develop plans to achieve them. This includes ... Experience leading technical support teams, preferably in a Tier 2 support environment. * Strong ...

Horace Mann

IT Manager - Desktop Support

Springfield, IL · On-site

$105K - $147K/yr

Experience leading technical support teams, preferably in a Tier 2 support environment * Strong ... This role is based in Springfield, Illinois and is full-time onsite * Occasional travel between ...

LRS

IT Manager Desktop Support

Springfield, IL · On-site

$35 - $45/hr

... in a Tier 2 support environment Strong knowledge of Windows and Mac operating systems Strong ... full-time onsite Occasional travel between locations may be required Off-hours support may be ...

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How much do fulltime help desk tier two jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for fulltime help desk tier two in Springfield, IL is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.72 per hour, depending on experience, location, and employer.

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DCFS SCR OFFICE ASSOCIATE - PLACEMENT CLEARANCE DESK WORKER - State Central Register

Springfield, IL • On-site

State of Illinois
Public Administration • 11 - 50 employees

8.0

Company rating: 8.0 out of 10

Based on 75 frontline employees who took The Breakroom Quiz

10th of 50 rated states

People enjoy working here

Good employer

Recommended by parents

Learn more about State of Illinoisexternal

$4.1K - $5.4K/mo

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

DCFS, STATE CENTRAL REGISTER, OFFICE ASSOCIATE - Rotation B1, 8am-4:30pm shift. 

Job Requisition ID: 58040 
Opening Date: 08/10/2026
Closing Date: 08/24/2026
Agency: Department of Children and Family Services
Class Title: OFFICE ASSOCIATE - 30015 
Skill Option: Keyboarding 
Bilingual Option: None
Salary: Anticipated Starting Salary $4144 monthly; Full Range $4144-$5429 monthly
Job Type: Salaried
Category: Full Time 
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: RC014 Clerical Employees, AFSCME
Merit Comp Code: 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

  

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger-something that touches the lives of every person who calls Illinois home.

No matter what state career you're looking for, we offer jobs that fit your life and your schedule-flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

POSITION OVERVIEW

DCFS offers a competitive compensation plan, excellent benefits, and a pension program.  We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.

The Illinois Department of Children and Family Services is seeking an organized, professional, and energetic individual to serve as a PLU PCD Worker. This position will conduct background checks and review printouts. This position provides a great opportunity for someone who is detail oriented and interested in playing a supporting role in the Department's call operations.

ESSENTIAL FUNCTIONS
  • Serves as Placement Clearance Desk Worker.
  • Processes background checks requested from the SACWIS LEADS Request Log by conducting criminal background checks and reviewing printouts.
  • Regularly checks the Placement Clearance Desk (PCD) e-mailbox and fax for waivers and holds.
  • Responds to calls from various department and purchase of service staff requesting information on placement clearances, holds, background checks, and Recipient Identification Number (RIN's)/temporary medical cards.
  • Maintains LEADS Log of all inquiries made to the Law Enforcement Agencies Data System and maintains LEADS certification.
  • Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
MINIMUM QUALIFICATIONS
  • Requires knowledge, skill, and mental development equivalent to completion of high school
  • Requires 2 years of office experience
  • Requires ability to keyboard accurately at 45 wpm
CONDITIONS OF EMPLOYMENT
  • Requires ability to pass a background check.
  • Requires ability to secure and maintain Illinois State Police LEADS certification. 
  • Requires ability to work mandatory overtime.

The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description

DCFS, STATE CENTRAL REGISTER, OFFICE ASSOCIATE - Rotation B1, 8am-4:30pm shift. 

Work Hours: Rotation B1, 8am-4:30pm.
Headquarter Location: 2200 Churchill Rd, Springfield, Illinois, 62702
Work County: Sangamon
Agency Contact: Mike Bolt
Supervisor: Stacey Douglas
Posting Group: Social Services; Office & Administrative Support

 

This position DOES NOT contain "Specialized Skills" (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the "Apply" button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the "View Profile" link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com - click "Application Procedures" in the footer of every page of the website.

The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

donotreply@SIL-P1.ns2cloud.com

systems@SIL-P1.ns2cloud.com

About the Agency

DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus.

 As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

  • A Pension Program
  • Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
  • 3 Paid Personal Business Days annually
  • 12 Paid Sick Days annually (Sick days carry over from year to year)
  • 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
    • Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
  • 13 Paid Holidays annually, 14 on even numbered years
  • Flexible Work Schedules (when available dependent upon position)
  • 12 Weeks Paid Parental Leave
  • Deferred Compensation Program - A supplemental retirement plan
  • Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
  • Federal Public Service Loan Forgiveness Program eligibility
  • GI Bill Training/Apprenticeship Benefits eligibility for qualifying Veterans
  • 5% Salary Differential for Bilingual Positions
  • Commuter Savings Program (Chicago only) 

For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

State of Illinois logo

About State of Illinois

Sourced by ZipRecruiter

The State of Illinois is not a traditional company, but rather a governmental entity encompassing diverse agencies and departments that serve the constituents of Illinois. Based in Illinois, United States, this governmental body communicates with its citizens through the official website illinois.gov. The website is a one-stop resource for Illinois residents to access information about the state's services, including education, healthcare, transportation, and public safety, among others.

Industry

Public administration

Company size

11 - 50 Employees

Headquarters location

Springfield, IL, US

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