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Fulltime Help Desk Tier Two Jobs in Springfield, IL

SHI GmbH

Presales Services Advisor

Springfield, IL

Completed Bachelor's Degree or relevant work experience required * 2-4 years of experience in sales, sales support, help desk, or a similar role * Ability to travel up to 10% for SHI Partner and ...

Horace Mann

IT Manager - Desktop Support

Springfield, IL · On-site

$105.20K - $147.95K/yr

Experience leading technical support teams, preferably in a Tier 2 support environment * Strong ... This role is based in Springfield, Illinois and is full-time onsite * Occasional travel between ...

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How much do fulltime help desk tier two jobs pay per hour?

As of May 28, 2026, the average hourly pay for fulltime help desk tier two in Springfield, IL is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.72 per hour, depending on experience, location, and employer.
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Fulltime Help Desk Tier Two jobs near you
HELP DESK TECHNICIAN - TIER I

HELP DESK TECHNICIAN - TIER I

CDS Office Technologies

Springfield, IL • On-site

$19.75 - $26.75/hr

Full-time

Posted 6 days ago

Job description

Job Summary:
CDS Office Technologies is the premier Managed Technology Services Provider in the Midwest and is looking to add to their team of IT professionals. The Help Desk Technician will act as the first line of support for clients, monitoring and responding to IT support tickets, troubleshooting technical issues, and assisting with training clients on new technology implementations.
Responsibilities:
• Monitor and respond to IT support tickets in a timely manner
• Providing solutions and advice on technical client issues via phone, email and chat
• Manage and configure user accounts for various cloud platforms
• Troubleshoot and resolve network and computer issues
• Install printers and other peripheral hardware
• Monitor and manage scheduled backups
• Repair and upgrade existing computers – remotely
• Assist with training clients on new technology implementations
• Configure and manage VOIP phone system - remotely
• Assist Tier 2 or Tier 3 engineers remotely with technical issues
• Creating manuals for technical training
• Using feedback from customers to improve problem-solving techniques and customer service
• Documenting and analyzing technical issues and customer interactions
• Stay current with best practices on how to help customers with technical issues
• Assist internal staff as needed
Qualifications:
Required:
• At least two years of experience as a Help Desk Technician and/or experience in call centers, customer service, or IT.
• Familiar with various computer and operating systems.
• Must know how to use software management tools and troubleshooting techniques.
• Excellent interpersonal and customer service skills.
• Problem-solving and critical-thinking skills.
• Excellent written and verbal communication skills.
• Ability to quickly diagnose and resolve technical issues.
• Exceptional teamwork and leadership skills to help other technical support workers.
• Ability to learn new technologies and implement them.
• HS diploma or GED equivalent required.
• Ability to lift and carry up to 25 pounds.
• Ability to sit, bend and stand for extended periods, with periodic breaks.
Preferred:
• College degree in computer science, network administration or computer programming.
• Additional training certificates in IT infrastructure, network administration, and computer repair are beneficial.
Company:
CDS Office Technologies is an information technology company specializing in document management and imaging solutions. Founded in 1971, the company is headquartered in Springfield, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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