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Entry Level Help Desk Jobs in Springfield, IL (NOW HIRING)

Randstad

Entry Level Assembly - 1st Shift

Lincoln, IL · On-site

$19 - $20/hr

... at a desk all day, this is a great fit. We are looking for people to join our assembly team in Lincoln to help build, check, and repair products. You don't need years of experience to start; we ...

Randstad

entry level assembly - 1st shift

Lincoln, IL · On-site

$19 - $20/hr

... at a desk all day, this is a great fit. We are looking for people to join our assembly team in Lincoln to help build, check, and repair products. You don't need years of experience to start; we ...

All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Springfield, IL

Entry Level Help Desk information

See Springfield, IL salary details

$12

$22

$33

How much do entry level help desk jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for entry level help desk in Springfield, IL is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.72 per hour, depending on experience, location, and employer.

What are entry level help desk jobs?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk professional, and why are they important?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry-level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are the most commonly searched types of Help Desk jobs in Springfield, IL? The most popular types of Help Desk jobs in Springfield, IL are:
What are popular job titles related to Entry Level Help Desk jobs in Springfield, IL? For Entry Level Help Desk jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Springfield, IL look for? The top searched job categories for Entry Level Help Desk jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Entry Level Help Desk jobs? Cities near Springfield, IL with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Springfield, IL as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,726 per year, or $22.9 per hour.

Entry Level Assembly - 1st Shift

Randstad

Lincoln, IL • On-site

$19 - $20/hr

Temporary

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Salary: $19 - 20 per hour + none
Reference: 1144500-5

Job Description:
If you enjoy working with your hands and want a job where you aren't sitting at a desk all day, this is a great fit. We are looking for people to join our assembly team in Lincoln to help build, check, and repair products. You don't need years of experience to start; we provide three days of hands-on training with supervisors who will show you exactly what to do. Your day will involve using power tools, checking parts for quality, and moving materials around the floor. This is an active role where you'll be on your feet and moving parts weighing up to 40 lbs. The standard schedule is Monday through Friday, 7:00 AM to 3:30 PM, but we do have regular overtime. On those days, the shift starts early at 5:00 AM, so you'll need to be someone who doesn't mind an early start to get those extra hours on your paycheck. If you have a high school diploma or GED and a solid work ethic, we'd love to have you on the team.

location: Lincoln, IL
work hours: 07:00 AM - 03:30 PM

dress code:
Shirts or t-shirts must have sleeves and be without any holes or rips. Pants without any holes or rips. No profane or suggestive texts and images. Closed toe and non slip footwear only.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.

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