May intermittently sit at a desk for a period of time to answer telephone and write or use a ... Need help finding the right job? We can recommend jobs specifically for you! Click here to get ...
May intermittently sit at a desk for a period of time to answer telephone and write or use a ... Need help finding the right job? We can recommend jobs specifically for you! Click here to get ...
Intern Help Desk information
See Springfield, IL salary details
$9.29 - $10.76
1% of jobs
$10.76 - $12.24
3% of jobs
$12.24 - $13.71
3% of jobs
$14.61 is the 25th percentile. Wages below this are outliers.
$13.71 - $15.18
29% of jobs
The median wage is $16.31 / hr.
$15.18 - $16.66
18% of jobs
$16.66 - $18.13
13% of jobs
$18.92 is the 75th percentile. Wages above this are outliers.
$18.13 - $19.60
15% of jobs
$19.60 - $21.07
7% of jobs
$21.07 - $22.55
5% of jobs
$22.55 - $24.02
3% of jobs
$24.02 - $25.49
2% of jobs
$9
$17
$25
How much do intern help desk jobs pay per hour?
As of Jun 15, 2026, the average hourly pay for intern help desk in Springfield, IL is $17.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $19.04 per hour, depending on experience, location, and employer.
What does an Intern Help Desk do?
An Intern Help Desk assists users with basic IT issues, such as troubleshooting computer problems, resetting passwords, and providing support for software and hardware. They work under the supervision of senior IT staff, learning to resolve common technical issues and escalate more complex problems when necessary. This role provides valuable hands-on experience in IT support and customer service, helping interns develop problem-solving and communication skills that are essential for a career in information technology.
Am I screwed if I have no internships?
For an Intern Help Desk position, having prior internships can strengthen your application, but it is not always required. Employers often value relevant skills, certifications, and a willingness to learn, so gaining experience through volunteering, certifications, or self-study can also be beneficial. Entry-level roles typically focus on foundational knowledge and attitude toward learning rather than extensive experience.
What kinds of technical issues will I typically handle as an Intern Help Desk, and how much autonomy will I have in resolving them?
As an Intern Help Desk, you'll commonly assist users with issues such as password resets, software installation, basic troubleshooting of hardware and software, and network connectivity problems. Most organizations provide clear protocols and escalation paths, so you'll often start with straightforward tasks under supervision and gradually take on more complex issues as you gain confidence and experience. You'll collaborate closely with full-time IT staff, learning from their expertise, and you'll usually have access to documentation and ticketing systems to track your work. This structure supports skill development while ensuring that users receive prompt, accurate support.
What is the difference between Intern Help Desk vs Help Desk Technician?
| Aspect | Intern Help Desk | Help Desk Technician |
|---|---|---|
| Credentials | Typically pursuing or recently completed relevant education; no formal certification required | Often required to have certifications like CompTIA A+ or similar |
| Work Environment | Entry-level, training-focused, often in educational or corporate settings | Operational, troubleshooting, and support-focused in various industries |
| Employer Usage | Internships offered by companies for training and experience | Full-time or part-time support roles in organizations |
| Search & Comparison Intent | Learning about entry-level IT support roles | Understanding professional support technician roles |
Intern Help Desk roles are designed for students or newcomers gaining initial experience, often with less formal certification. Help Desk Technicians are more experienced, with certifications and responsibilities for resolving technical issues. The internship provides training, while the technician role involves active support and troubleshooting in a professional setting.
Is 20 an hour good for an internship?
For an Intern Help Desk position, $20 an hour is above the federal minimum wage and can be considered competitive for entry-level IT internships, especially if it includes training or skill development. However, pay rates vary by location, industry, and company size, so it's important to compare with local standards and the internship's responsibilities. Internships often offer additional benefits like mentorship and experience that add value beyond hourly pay.
What does a service desk intern do?
A service desk intern assists with handling technical support requests, troubleshooting hardware and software issues, and providing customer service to users. They often use ticketing systems, learn about IT infrastructure, and gain experience in problem-solving and communication skills under supervision. The role typically involves working in a help desk environment and may require basic knowledge of operating systems and networking.
Is AI replacing IT's help desk?
AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, allowing help desk professionals to focus on more complex issues. However, AI tools complement rather than replace help desk roles, and human intervention remains essential for nuanced problem-solving and customer service. Help desk jobs require technical knowledge, communication skills, and familiarity with AI and ticketing systems.
What are the key skills and qualifications needed to thrive as an Intern Help Desk, and why are they important?
To thrive as an Intern Help Desk, you need a basic understanding of computer hardware, software troubleshooting, and excellent problem-solving abilities, often supported by coursework in IT or computer science. Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically expected. Strong communication, patience, and a customer-focused attitude help interns excel in supporting users and resolving technical issues. These skills ensure efficient and effective technical support, contributing to overall organizational productivity and user satisfaction.
What are the most commonly searched types of Help Desk jobs in Springfield, IL? The most popular types of Help Desk jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Intern Help Desk jobs? Cities near Springfield, IL with the most Intern Help Desk job openings:
$18.50/hr
Other
Retirement, PTO
Posted 12 days ago
Job description
ThinkBIG Internship - Fall 2026 Springfield
Req No.
2025-5348
Category
ThinkBIG Internship
Location
US-IL-Springfield
Type
Regular Part-Time
Union or Non-Union
Non-Union
Division
Heavy
Company
Altorfer Inc
8:00 am - 4:30 pm Monday - Friday
Think Big Program
(Caterpillar Dealer Service Technology Program)
If you or anyone you know is considering careers please advise them of this fantastic opportunity in a high-demand field. Students can receive their Associate in Applied Sciences while going through our paid internship! Additionally, we also have a tuition reimbursement Program for students!
The Caterpillar Dealer Service Technology Program is a great opportunity for anyone interested in going to school to learn a skilled trade in a high-demand industry. Students will go through a two-year curriculum where they will rotationally attend Illinois Central College, located in East Peoria, for 8 weeks and then attend an Altorfer branch to complete an 8 week internship. This rotation continues throughout the duration of the program. A few of the courses they will take are Fundamentals of Hydraulics, Caterpillar Engine Fuel Systems, Fundamentals of Electrical Systems, Diagnostic Testing, and Undercarriage/Final Drives.
Please visit the link below to apply and for more information.
http://icc.edu/academics/catalog/agricultural-and-industrial-technologies/caterpillar-dealer-service-technology/
Compensation & What We Can Offer You:
- Tuition Reimbursement
- Tool Insurance and Safety Equipment Reimbursement
- 401(k)
- Paid Time Off (PTO) earn up to 40 hours of PTO per calendar year
Payrate: $18.50 per hour
USD $18.50/Hr.
USD $18.50/Hr.
This position works in a warehouse/shop environment. May on a continuous basis walk, climb on and off equipment, bend and lift up to 75-100lbs. May be required to wear appropriate safety equipment (IE- Safety glasses or side shields) when needed. The noise level in the work environment is usually moderate to high. May intermittently sit at a desk for a period of time to answer telephone and write or use a keyboard to communicate through email. Must be flexible to work varying schedules and hours as needed. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why Work for Altorfer?
At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the "A-Team" and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.
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About Altorfer Power Systems
Sourced by ZipRecruiter
Industry
Utilities
Company size
1 - 10 Employees
Headquarters location
Rock Falls, IL, US