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Help Desk Manager Jobs in Springfield, IL (NOW HIRING)

United Community Bank

IT Help Desk Technician

Auburn, IL · On-site

$17 - $21/hr

... desk level. Essential Duties and Responsibilities: * Evaluate urgency of issues, select, and take ... Escalate network/technical issues to IT Helpdesk Manager, and provide sufficient information to ...

United Community Bank

IT Help Desk Technician

Auburn, IL

$17 - $21/hr

... desk level. Essential Duties and Responsibilities: * Evaluate urgency of issues, select, and take ... Escalate network/technical issues to IT Helpdesk Manager, and provide sufficient information to ...

Sharecare

Lead Customer Service Rep

Springfield, IL · On-site

... Service Manager, the?Customer Service - Escalations team member's primary responsibilities include:? * Handling escalated member concerns while also providing Help Desk support for the Customer ...

Sand Hospitality

Hotel Front Desk Attendant

Springfield, IL · On-site

$13 - $16.50/hr

Join our team at Country Inn & Suites in Springfield and help create a great guest experience from ... Able to work independently and manage time well * Customer service experience is a plus, but not ...

Ivy Hospitality

Front Desk Agent

Springfield, IL · On-site

$14 - $17.75/hr

Front Desk Agent The Front Desk Agent is responsible for providing exceptional service to guests ... providing helpful information to guests. * Manage guest requests for laundry, dry cleaning ...

Dental Dreams

Front Desk Receptionist (Chatham)

Chatham, IL · On-site

$15.25 - $19.50/hr

... helping others. Dental Dreams LLC is a dynamic, growing company with offices in Illinois ... Managers. We offer competitive pay, benefits, vacation time, and much more! KOS Services Inc ...

Lids

0004 - Store Manager

Springfield, IL · On-site

$19.50 - $22/hr

Help Desk, HR, DSM, RD, etc.) to take appropriate action. * Drive team engagement by ensuring team members are given recognition and continuous check-ins, including performance management and ...

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Help Desk Manager information

See Springfield, IL salary details

$37.2K

$83K

$123.4K

How much do help desk manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for help desk manager in Springfield, IL is $83,036.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $99,100.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Springfield, IL? The most popular types of Help Desk jobs in Springfield, IL are:
What are popular job titles related to Help Desk Manager jobs in Springfield, IL? For Help Desk Manager jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Springfield, IL look for? The top searched job categories for Help Desk Manager jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Help Desk Manager jobs? Cities near Springfield, IL with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 62% Full Time, 34% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $83,036 per year, or $39.9 per hour.

HELP DESK TECHNICIAN - TIER I

CDS Office Technologies

Springfield, IL • On-site

$19 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

CDS Office Technologies is the premier Managed Technology Services Provider in the Midwest and we are looking to add to our ever-growing team of IT professionals! We are looking to fill immediate openings in the position of Help Desk Technician. CDS offers an exciting, fast paced, environment where employees are frequently exposed to new learning opportunities as well as bleeding-edge technology, hardware, and software. With 9 locations and 50 years in business, CDS offers a diverse work environment for career-minded individuals who want to excel in the field of IT / Technology and who have a desire to advance their skillset and ultimately their career.
Applicants should be friendly, enthusiastic, and driven with a strong work ethic.
We are proud to offer a comprehensive benefits package including paid leave, vacation, medical, dental, vision, life insurance, and a starting salary of $19.00/hr. - $21.00/hr., based on experience and qualifications.
Job Location: On-Site, Springfield, IL
Job Summary:
Our help desk technicians (better known as our Managed Support Team) act as the first line of support for our clients. Duties included (but are not limited to):
  • Monitor and respond to IT support tickets in a timely manner
  • Providing solutions and advice on technical client issues via phone, email and chat
  • Manage and configure user accounts for various cloud platforms
  • Troubleshoot and resolve network and computer issues
  • Install printers and other peripheral hardware
  • Monitor and manage scheduled backups
  • Repair and upgrade existing computers - remotely
  • Assist with training clients on new technology implementations
  • Configure and manage VOIP phone system - remotely
  • Assist Tier 2 or Tier 3 engineers remotely with technical issues
  • Creating manuals for technical training
  • Using feedback from customers to improve problem-solving techniques and customer service
  • Documenting and analyzing technical issues and customer interactions
  • Stay current with best practices on how to help customers with technical issues
  • Assist internal staff as needed

Experience Requirements:
  • At least two years of experience as a Help Desk Technician and/or experience in call centers, customer, service, or IT.
  • Familiar with various computer and operating systems.
  • Must know how to use software management tools and troubleshooting techniques.

Skills and Qualifications:
  • Excellent interpersonal and customer service skills
  • Problem-solving and critical-thinking skills
  • Excellent written and verbal communication skills
  • Ability to quickly diagnose and resolve technical issues
  • Exceptional teamwork and leadership skills to help other technical support workers
  • Ability to learn new technologies and implement them

Education and Training:
  • HS diploma or GED equivalent required.
  • College degree in computer science, network administration or computer programming preferred.
  • Additional training certificates in IT infrastructure, network administration, and computer repair are beneficial.

Physical Requirements:
  • Ability to lift and carry up to 25 pounds
  • Ability to sit, bend and stand for extended periods, with periodic breaks.

Benefits:
  • 401(k) plan
  • Health, dental, and vision insurance
  • Life insurance
  • Paid time off
  • Vacation time off
  • Other benefits as outlined in the company's package.

CDS Office Technologies is an Equal Opportunity Employer: We are committed to providing equal opportunities to all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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