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Help Desk Manager Jobs in Springfield, IL (NOW HIRING)

Carrington

Mortgage Wire Desk, II Analyst

Springfield, IL · On-site

$24 - $33.65/hr

Also participate in treasury/cash management initiatives and projects, such as bank account ... Customized training programs to help you advance your career. * Employee referral bonuses so you'll ...

TSI Incorporated

Warehouse Supervisor II

Auburn, IL · On-site

With more than 60 years of helping farmers produce higher yields to feed the world, DICKEY-john is ... Develop and manage a cross functional Inventory Cycle Count Accuracy team. * Ensure that there is ...

TSI Incorporated

Warehouse Supervisor I

Auburn, IL · On-site

With more than 60 years of helping farmers produce higher yields to feed the world, DICKEY-john is ... Develop and manage a cross functional Inventory Cycle Count Accuracy team. * Ensure that there is ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Springfield, IL

Help Desk Manager information

See Springfield, IL salary details

$37.2K

$83K

$123.4K

How much do help desk manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for help desk manager in Springfield, IL is $83,036.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $99,100.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Springfield, IL? The most popular types of Help Desk jobs in Springfield, IL are:
What are popular job titles related to Help Desk Manager jobs in Springfield, IL? For Help Desk Manager jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Springfield, IL look for? The top searched job categories for Help Desk Manager jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Help Desk Manager jobs? Cities near Springfield, IL with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 62% Full Time, 34% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $83,036 per year, or $39.9 per hour.

2PM - 10 PM Front Desk Agent- PM Shift

Hilton Garden Inn Springfield

Springfield, IL • On-site

$14 - $17.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Position: Front Desk Agent 

Reports To: Front Office Leadership / Assistant General Manager / General Manager 

Position Summary: The Front Desk Agent is responsible for providing exceptional service to guests during their stay. The primary focus is on welcoming guests, ensuring smooth check-ins and check-outs, and addressing guest inquiries and issues in a friendly, efficient manner. 

Pay Range: [Enter hourly or salary range] based on experience and qualifications

Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Greet and welcome guests upon arrival, ensuring a warm and positive first impression. Register guests into the hotel’s system, verifying reservation details, address, and payment information. 

  • Promote and enroll guests in the hotel’s loyalty program, providing recognition and benefits to members. 

  • Process payments during check-in and check-out, manage a house bank, and accurately report daily receipts. 

  • Assist guests with service requests, such as issuing keys, handling safety deposit boxes, and posting miscellaneous charges. 

  • Respond promptly and effectively to guest complaints, providing solutions and escalating as necessary. 

  • Answer telephone calls courteously, providing accurate information and service. Handle reservations with efficiency and accuracy. 

  • Assist with hotel shuttle or transportation services, ensuring timely and courteous service. 

  • Assist guests with luggage upon arrival and departure. 

  • Be knowledgeable about the local area, hotel services, and amenities, providing helpful information to guests. 

  • Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes. 

  • Be aware of and prepare for incoming VIP guests. 

  • Follow all company Standard Operating Procedures and perform additional tasks as directed by the General Manager. 

  • Exhibit a positive and cooperative attitude as part of the team. 

  • Communicate effectively with coworkers and contribute to a supportive work environment. 

  • Handle and account for keys properly. 

  • Understand and adhere to emergency procedures and security policies.

  • Ensure the confidentiality and protection of guest room numbers. 

  • Promote hotel amenities and upgrades to guests to enhance their experience and increase revenue. 

  • Must maintain a neat, clean, and well-groomed appearance in accordance with company standards

Qualifications: 

Education: High School diploma or equivalent. 

Experience: Prior experience in a customer service role preferred. 

  • Strong verbal and written communication skills. 

  • Basic computer skills. 

  • Knowledge of the hotel, its services, and the surrounding area. 

  • Ability to stand for extended periods, up to 8 hours. 

  • Ability to lift up to 15 lbs on occasion. 

  • Willingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs. 

Taking Care of You – Our Benefits

At Ivy, we believe in supporting our team both at work and in their personal lives. Your eligibility for benefits is based on your employment status, and full details will be shared with you during your first 30 days. Here’s a look at what we offer to help take care of you and your loved ones:

Health & Wellness

  • Medical
  • Dental
  • Vision
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)

Financial Security & Peace of Mind

  • Basic Life Insurance & AD&D
  • Voluntary Life Insurance
  • Voluntary Short-Term Disability
  • Voluntary Long-Term Disability
  • Critical Illness, Hospital Indemnity & Accident Plans
  • Pet Insurance
  • 401(k) Retirement Plan

Time to Recharge

  • Paid Time Off (PTO), available as it’s accrued

Ivy Hospitality is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Ivy Hospitality participates in E-Verify

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.

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