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Help Desk Manager Jobs in DeKalb, IL (NOW HIRING)

Unilock Chicago, Inc

IT Help Desk Analyst

Aurora, IL

$60K - $70K/yr

Effectively prioritize, manage, and resolve multiple support requests while meeting service ... while helping IT Desk assist employees * Provide administrative support for IT operations, ...

Unilock

IT Help Desk Analyst

Aurora, IL · On-site

$60K - $70K/yr

Effectively prioritize, manage, and resolve multiple support requests while meeting service ... while helping IT Desk assist employees * Provide administrative support for IT operations, ...

Floyd's 99 Barbershop

Front Desk Host

Geneva, IL · On-site

$16/hr

Front Desk Receptionist Floyd's 99 Barbershop in Geneva, IL needs your help! We're on a mission to ... Organizational skills, attention to detail, and time management abilities * Ability to maintain ...

TEKsystems

IT Site Support Specialist

Batavia, IL

... help guides, etc.) Asset Management Technical Support Installing / repairing hardware Application ... help desk areas Ability to multitask and handle high volumes in a fast-paced and demanding ...

TEKsystems

IT Site Support Specialist

Batavia, IL

$20 - $25/hr

... help guides, etc.) Asset Management Technical Support Installing / repairing hardware Application ... help desk areas Ability to multitask and handle high volumes in a fast-paced and demanding ...

Cleo (US)

Support Engineer I

Rockford, IL · On-site +1

$65K - $75K/yr

Case Management & Escalation * Monitor assigned support queues and manage cases in accordance with ... help desk, or customer-facing technical experience. * Strong customer service orientation with a ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in DeKalb, IL

Help Desk Manager information

See DeKalb, IL salary details

$36.8K

$82.2K

$122.2K

How much do help desk manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for help desk manager in DeKalb, IL is $82,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,800.00 and $98,100.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in DeKalb, IL?

The most popular types of Help Desk jobs in DeKalb, IL are:

What are popular job titles related to Help Desk Manager jobs in DeKalb, IL?

For Help Desk Manager jobs in DeKalb, IL, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in DeKalb, IL look for?

The top searched job categories for Help Desk Manager jobs in DeKalb, IL are:

What cities near DeKalb, IL are hiring for Help Desk Manager jobs?

Cities near DeKalb, IL with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in DeKalb, IL as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 27% Part Time, 1% Temporary, and 4% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $82,231 per year, or $39.5 per hour.

IT Help Desk Analyst

Unilock Chicago, Inc

Aurora, IL

$60K - $70K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 6 days ago

Job description

PAVE A BRIGHTER FUTURE FOR YOURSELF!

Looking for a lifelong career with opportunities for advancement and unmatched benefits packages?
Unilock has been North America's premier manufacturer of concrete paving stones and retaining walls for 50 years. Our Aurora, IL location is growing. Unilock facilities are safe, modern, and fully automated production facilities.

We are currently hiring for a Help Desk Analyst 

What you’ll do

The Help Desk Analyst’s role provides vital support to Unilock’s employees and computer environment.

Duties and Responsibilities

  • Provide Level 1 and Level 2 technical support to Unilock employees, delivering prompt, professional, and customer-focused service.
  • Configure, deploy, and maintain computers, peripherals, and related technology equipment in accordance with company standards and best practices.
  • Effectively prioritize, manage, and resolve multiple support requests while meeting service expectations and deadlines.
  • Assist with the installation, configuration, and support of network-connected devices, including servers, printers, and manufacturing/plant equipment.
  • Collaborate with IT team members to deliver exceptional technology support, maintain system reliability, and continuously improve the user experience.
  • Manage the company mobile device program, including cell phone provisioning, inventory, carrier relationships, troubleshooting, and user support, while helping IT Desk assist employees
  • Provide administrative support for IT operations, including maintaining records, managing technology assets, preparing reports, and supporting departmental projects and initiatives

Skills and Requirements

  • Thorough understanding and experience with configuring Windows 10, 11, and Mac computers
  • Thorough understanding and experience working with Active Directory and Microsoft Entra ID
  • Thorough understanding and experience working with and supporting the Microsoft Office suite of software
  • Ability to investigate, resolve, and escalate issues in a timely and professional manner
  • Willingness to assist other departments quickly to resolve issues
  • Certification by Microsoft and one or more Helpdesk certifications
  • Able to work in a Office and Manufacturing environment

Carry out other related duties as needed to meet departmental and organizational objectives

Salary Range - $60K - $70K annually (Based on Experience) with the potential to earn a yearly bonus

This position is NOT remote. This position is based in Aurora, IL, with occasional travel to our other locations in the Midwest.

What we offer you

    • Health Benefits - Effective 1st of the month following start date
    • 401k Matching (after a year)
    • Life Insurance, HSA & FSA plans
    • Well-being Support
    • Charitable Contribution Matching
    • Paid Time Off
    • Year-End Company-wide closure/paid time off

Apply