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Entry Level Help Desk Jobs in DeKalb, IL (NOW HIRING)

Just In Time Staffing LLC

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Entry Level Manufacturing Engineer

Elgin, IL · On-site

$65K - $82K/yr

This is not a desk job. You'll spend the majority of your time on the production floor working ... Identify recurring equipment failures and help implement long-term corrective actions. * Support ...

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Aurora, IL · On-site

$13.25 - $16.50/hr

You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping ... The front desk is more than a point of entry-it is the threshold to restoration. Summary We're ...

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Aurora, IL · On-site

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Aurora, IL

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Aurora, IL · On-site

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Aurora, IL

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Aurora, IL · On-site

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Aurora, IL · On-site

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All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in DeKalb, IL

Entry Level Help Desk information

See DeKalb, IL salary details

$12

$22

$33

How much do entry level help desk jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for entry level help desk in DeKalb, IL is $22.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.89 and $25.48 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What are the most commonly searched types of Help Desk jobs in DeKalb, IL?

The most popular types of Help Desk jobs in DeKalb, IL are:

What cities near DeKalb, IL are hiring for Entry Level Help Desk jobs?

Cities near DeKalb, IL with the most Entry Level Help Desk job openings:

Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in DeKalb, IL as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 27% Part Time, 1% Temporary, and 4% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $47,263 per year, or $22.7 per hour.

Entry Level Manufacturing Engineer

Just In Time Staffing LLC

Elgin, IL • On-site

$65K - $82K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 25 days ago

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Job description

Position: Entry- Level Manufacturing Engineer

Job Type: Direct Hire

Pay: $65,000 - $82,000 depending on experience

Hours: Day Shift (Occasional Off-Shift or On-Call Support Required) 

Location: Elgin, IL 

Requirements: Resume, Interview, E-verify

Benefits: Health, Dental, Vision, Supplemental life, and short-term disability insurance, basic life insurance and AD&D coverage, PTO. 

We are seeking an Entry-Level Manufacturing Engineer to join our team and play a key role in supporting production operations in a fast-paced manufacturing environment.

This is not a desk job. You'll spend the majority of your time on the production floor working directly with operators, maintenance technicians, and production equipment to troubleshoot issues, improve reliability, and support continuous improvement initiatives.

Responsibilities

Equipment Troubleshooting & Production Support

  • Respond to equipment breakdowns and production line stoppages.
  • Diagnose and resolve mechanical, electrical, pneumatic, and process-related issues.
  • Work closely with maintenance technicians and production operators to restore equipment and minimize downtime.
  • Identify recurring equipment failures and help implement long-term corrective actions.
  • Support preventive maintenance programs and spare parts management.

Automation & Controls

  • Assist with troubleshooting and maintaining automated production equipment.
  • Support conveyors, fillers, packaging systems, sensors, motors, and PLC-controlled equipment.
  • Participate in equipment upgrades, installations, and sensor calibrations.
  • Develop troubleshooting skills for both mechanical and controls-related issues.

Continuous Improvement

  • Observe manufacturing processes and identify opportunities to improve efficiency, throughput, quality, and waste reduction.
  • Assist with process improvement projects and Lean Manufacturing initiatives.
  • Document procedures, equipment modifications, and process changes.
  • Support safety, quality, and food-safety compliance requirements.

Qualifications

Required

  • Bachelor's Degree in Mechanical Engineering, Industrial Engineering, or Civil Engineering.
  • Strong problem-solving and troubleshooting skills.
  • Ability to work in a manufacturing environment, including standing, walking, lifting, exposure to noise, and varying temperatures.
  • Strong communication and teamwork skills.

Preferred

  • Internship, co-op, lab, shop, automotive, robotics, or other hands-on technical experience.
  • Exposure to PLCs, sensors, motors, pneumatics, HMIs, or basic ladder logic through coursework or projects.
  • Experience in food, beverage, pharmaceutical, or other GMP-regulated manufacturing environments.
  • Familiarity with CAD software.
  • Understanding of Lean Manufacturing, Continuous Improvement, or CMMS systems.


Company Description

Just In Time Staffing seeks to pair top candidates with opportunities that will be mutually beneficial for both them and the employers.