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Help Desk Manager Jobs in DeKalb, IL (NOW HIRING)

Aegis Worldwide

Customer Support Specialist

Aurora, IL · Hybrid

$33.65 - $40.87/hr

HubSpot experience * Ability to manage customer issues from beginning to end * Strong follow ... Experience with help desk/ticketing systems * Experience implementing or improving customer support ...

Harris

Deal Desk Contracts Administrator

Oregon, IL · On-site +1

We're looking for an organized, detail-oriented person who can help move managed-services, cloud ... Manage deal-desk intake and track requests, documents, approvals, owners, customer actions, and ...

Harris

Deal Desk Contracts Administrator

Oregon, IL · On-site +1

We're looking for an organized, detail-oriented person who can help move managed-services, cloud ... Manage deal-desk intake and track requests, documents, approvals, owners, customer actions, and ...

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in DeKalb, IL

Help Desk Manager information

See DeKalb, IL salary details

$36.8K

$82.2K

$122.2K

How much do help desk manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for help desk manager in DeKalb, IL is $82,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,800.00 and $98,100.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in DeKalb, IL?

The most popular types of Help Desk jobs in DeKalb, IL are:

What are popular job titles related to Help Desk Manager jobs in DeKalb, IL?

For Help Desk Manager jobs in DeKalb, IL, the most frequently searched job titles are:

What cities near DeKalb, IL are hiring for Help Desk Manager jobs?

Cities near DeKalb, IL with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in DeKalb, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $82,231 per year, or $39.5 per hour.

Customer Support Specialist

Aegis Worldwide

Aurora, IL • Hybrid

$33.65 - $40.87/hr

Full-time

Posted 13 days ago

Job description

Aegis is seeking a Customer Success Specialist to join our client's organization in Aurora, IL. This position is a fully onsite role until ramp up with the flexibility to work ONE day a week remote. The ideal candidate has the following skills and experience:

Must have:

  • 3-5+ years of Customer Experience or Customer Success experience
  • Strong interpersonal and communication skills
  • Comfortable working with technology and modern CRM tools
  • HubSpot experience
  • Ability to manage customer issues from beginning to end
  • Strong follow-through and accountability
  • Ability to understand technical products and communicate them in a customer-friendly way

Nice to have:

  • Manufacturing Industry Experience
  • Experience with technical products or technical support
  • Agriculture, irrigation, turf, sensors, agronomy, or related industry experience
  • Experience with help desk/ticketing systems
  • Experience implementing or improving customer support processes
  • AI/automation experience
  • Experience supporting a global customer base
  • Spanish, Portuguese, or German language skills

You should be proficient in:

  • Customer Service
  • Measuring and Quoting
  • Business-to-Business (B2B)
  • Outside Sales
  • Inside Sales
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Aegis Worldwide logo

About Aegis Worldwide

Sourced by ZipRecruiter

Aegis Worldwide is a company built on ethics and integrity. We realize that a company’s philosophy is not something that is just created for publication and marketing material. Our company consists of a team that values quality relationships, strong work ethic, and is committed to providing the highest level of customer service. At Aegis Worldwide, our team works in a dynamic and high-energy atmosphere. We acknowledge the interdependence of our employees, whom possess the desire to succeed both individually and as a team, and understand that our success depends on our staff. We hope that this type of value will help our customers maximize the return on their human resources capital investment by bringing them the best service and professional talent available.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Carmel, IN, US

Year founded

2004

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