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Help Desk Manager Jobs in Lockport, IL (NOW HIRING)

Magicforce

Helpdesk Analyst

Chicago, IL

$30 - $40/hr

JOB DUTIES (List in order of importance) 1. Provide friendly and efficient Customer Service. 2. Provide clerical, administrative, and organizational support as authorized by the Help Desk Manager. 3. ...

New

Next Step Systems

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line ... management and third-party vendors. - Implement and manage inventory asset system for PCs and ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Chicago, IL The Help Desk Technician is primarily responsible for first-line ... management and third-party vendors. - Implement and manage inventory asset system for PCs and ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Oak Brook, IL Summary: This is a full time permanent Help Desk Technician ... Responsibilities: - Manage a client base and support small homogeneous local area networks (LANs ...

Middleground It

Help Desk II

Chicago, IL · On-site

$20.50 - $27.75/hr

We are a rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced ... In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows ...

Middleground Technologies

Help Desk II

Chicago, IL

$20.50 - $27.75/hr

We are a rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced ... In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows ...

Tusker

Help Desk Specialist

Downers Grove, IL · On-site

$40K - $45K/yr

We are seeking a Help Desk Specialist to be the front-line support position dedicated to the quick ... Manage configuration changes of monitoring and management software to ensure the highest level of ...

CultureFit

Help Desk Analyst

Chicago, IL

$21 - $28.75/hr

The Help Desk Analyst is an integral part of a fast-paced technology support and implementation ... Microsoft Windows Server 2016, 2019 Microsoft Intune or other mobile device management solution ...

Gelber Group

DI Trading Desk Manager

Chicago, IL · On-site

$72K - $120K/yr

... help our people succeed. We trade many different asset classes and are always looking to seize new ... As a Brazilian Rates Trading Desk Manager, you will have a real opportunity to impact the firm. In ...

Gelber Group

DI Trading Desk Manager

Chicago, IL · On-site

$72K - $120K/yr

... help our people succeed. We trade many different asset classes and are always looking to seize new ... As a Brazilian Rates Trading Desk Manager, you will have a real opportunity to impact the firm. In ...

Gelber Group

DI Trading Desk Manager

Chicago, IL · On-site

$72K - $120K/yr

... help our people succeed. We trade many different asset classes and are always looking to seize new ... As a Brazilian Rates Trading Desk Manager, you will have a real opportunity to impact the firm. In ...

Salesforce, Inc.

Deal Desk Manager

Chicago, IL · On-site

You will also generate and drive solutions that help our Deal Desk and deal processes scale to ... Manager: 6+ years demonstrated ability in pricing strategy, sales financial analysis or relevant ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Lockport, IL

Help Desk Manager information

See Lockport, IL salary details

$37.6K

$84K

$124.9K

How much do help desk manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for help desk manager in Lockport, IL is $84,029.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,200.00 and $100,300.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Lockport, IL?

The most popular types of Help Desk jobs in Lockport, IL are:

What job categories do people searching Help Desk Manager jobs in Lockport, IL look for?

The top searched job categories for Help Desk Manager jobs in Lockport, IL are:

What cities near Lockport, IL are hiring for Help Desk Manager jobs?

Cities near Lockport, IL with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Lockport, IL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $84,029 per year, or $40.4 per hour.

Helpdesk Analyst

Magicforce

Chicago, IL

$30 - $40/hr

Contractor

Posted yesterday

New

Job description

POSITION SUMMARY: This position must meet all the requirements of a System Analyst II as well as specific detailed functions explained below in the qualifications section for the HIS department. Supports the Hospital Information Systems Customer Service Team in projects and assists in processing issues reported to the Bureau's Help Desk via telephone calls, walk-ins, voice mails, faxes, and emails- escalating issues through proper channels.

JOB DUTIES (List in order of importance)

1. Provide friendly and efficient Customer Service.

2. Provide clerical, administrative, and organizational support as authorized by the Help Desk Manager.

3. Maintain Help Desk Manuals, updating contact and location sheets and compiling support policies and procedures as needed by Help Desk Manager.

a. Answer, log, and track issues/requests as received.

b. Evaluate the severity of the customer's issue or request.

c. Attempt to solve problems over the phone whenever possible and practical

d. Assign calls to appropriate individual(s) or queue based upon information gathered.

e. Follow up with customer to confirm that: issues have been resolved in a satisfactory manner or; communicate what action(s) have been taken to reach a resolution.

4. Function as a team player.

QUALIFICATIONS

1. Strong customer focus and excellent communication skills,

2. Must, possess an Associate Degree or 2 years of college level courses.

3. Must possess 2 +years’ experience working in a Help Desk environment.

4. Must possess experience utilizing remote control tools in an effort to resolve problems.

5. A + certification preferred.

6. Work experience in a health care environment is preferred.

7. Must demonstrate the ability to pay close attention to detail.

8. Ability and willingness to follow procedures and contribute to improving processes.