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Help Desk Manager Jobs in Lockport, IL (NOW HIRING)

Gelber Group

DI Trading Desk Manager

Chicago, IL · On-site

$72K - $120K/yr

... help our people succeed. We trade many different asset classes and are always looking to seize new ... As a Brazilian Rates Trading Desk Manager, you will have a real opportunity to impact the firm. In ...

Gelber Group

DI Trading Desk Manager

Chicago, IL · On-site

$72K - $120K/yr

... help our people succeed. We trade many different asset classes and are always looking to seize new ... As a Brazilian Rates Trading Desk Manager, you will have a real opportunity to impact the firm. In ...

1872 Consulting

Help Desk Analyst - Chicago Loop

Chicago, IL · On-site

$21 - $28.75/hr

Help Desk AnalystThe Help Desk Analyst is responsible for providing high quality customer service ... Document and maintain user request and incident records in IT Service Management System. Maintain ...

1872 Consulting

Help Desk Analyst - Chicago Loop

Chicago, IL · On-site

$21 - $28.75/hr

Help Desk AnalystThe Help Desk Analyst is responsible for providing high quality customer service ... Document and maintain user request and incident records in IT Service Management System. Maintain ...

Salesforce, Inc.

Deal Desk Manager

Chicago, IL · On-site

You will also generate and drive solutions that help our Deal Desk and deal processes scale to ... Manager: 6+ years demonstrated ability in pricing strategy, sales financial analysis or relevant ...

Four Seasons Heating

Help Desk Associate

Chicago, IL · On-site

$65K - $75K/yr

Helpdesk Technician Company: Four Seasons Heating, Air Conditioning, Plumbing & Electric Location ... Track and manage support tickets using our case management system (Jira). * Maintain and ...

New

SATO America

Help Desk Technician I

Chicago, IL · On-site

$50K - $55K/yr

Manage Help Desk tickets in a timely manner. * Respond to customer issues via phone, email, and computer chat. * Provide customer assistance. * Document customer interactions. * Run diagnostics to ...

SATO America

Help Desk Technician I

Chicago, IL · On-site

$50K - $55K/yr

Manage Help Desk tickets in a timely manner. * Respond to customer issues via phone, email, and computer chat. * Provide customer assistance. * Document customer interactions. * Run diagnostics to ...

Unilock Chicago, Inc

IT Help Desk Analyst

Aurora, IL

$60K - $70K/yr

Effectively prioritize, manage, and resolve multiple support requests while meeting service ... while helping IT Desk assist employees * Provide administrative support for IT operations, ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Lockport, IL

Help Desk Manager information

See Lockport, IL salary details

$37.6K

$84K

$124.9K

How much do help desk manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for help desk manager in Lockport, IL is $84,029.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,200.00 and $100,300.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Lockport, IL?

The most popular types of Help Desk jobs in Lockport, IL are:

What job categories do people searching Help Desk Manager jobs in Lockport, IL look for?

The top searched job categories for Help Desk Manager jobs in Lockport, IL are:

What cities near Lockport, IL are hiring for Help Desk Manager jobs?

Cities near Lockport, IL with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Lockport, IL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $84,029 per year, or $40.4 per hour.

DI Trading Desk Manager

Gelber Group

Chicago, IL • On-site

$72K - $120K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 29 days ago

Job description

We are Gelber Group -- Passion for Trading. Powered by Technology.
Headquartered in Chicago with offices across the United States and Europe, for more than 40 years we have set the bar as one of the industry's most innovative and enduring proprietary trading firms. Our success stems from a relentless pursuit of new trading ideas and careful attention to technology. We believe in a culture of entrepreneurship, innovation, and collaboration and we empower every member of our team to have a meaningful impact from the very start of their career with Gelber. We invest in our future through our technology and talent, strategically committing resources to move our firm forward and help our people succeed. We trade many different asset classes and are always looking to seize new opportunities. Our flat organizational structure and meritocratic values attract individuals with edge and that contributes to our consistent success.
As a Brazilian Rates Trading Desk Manager, you will have a real opportunity to impact the firm. In a new market for Gelber, you will have the ability to build out a new strategy for the firm and grow your own desk over time. You may closely collaborate with our US Fixed Income Desk as well. This role is for someone who flourishes in a fast-paced environment, has a strong work ethic, a competitive attitude, and a proven record of profitability in a trading position for at least 3 years.
The role can be worked hybrid/in-person in Chicago, New York or Boston. Remote work may be considered for top candidates.
What you'll do:
  • Bring expertise in trading DI futures and related rates products to a highly profitable trading firm
  • Own and manage a Brazilian rates trading book, focused on DI futures, either via curve trades or cross-market relative value strategies
  • Be a player/coach, that can both be a senior risk taker and people leader
  • Generate consistent, risk-adjusted P&Lacross varying macro and volatility regimes
  • Manage your own portfolio of active strategies and drive trading decisions
  • Oversee desk-level P&L, and have a meaningful influence over strategy, risk allocation, and talent development for the desk
  • Establish and enforce disciplined risk management, drawdown controls, and trading standards for your desk.
  • Collaborate across your trading desk to execute teams' goals while ensuring core risk and compliance standards are met
  • Grow your own business - recruit, develop, and mentor discretionary traders focused on Brazil DI Rates and B3 Futures

What we'd like to see:
  • Proven track record of 3-5 years of profitable trading in Brazilian fixed-income markets
  • Directional and curve-based strategies
  • Understanding of Brazil's debt auction process and how it impacts the DI Products
  • Past experience building, managing, and scaling a discretionary trading desk
  • Excellent communication and interpersonal skills with the ability to work autonomously and as a team player
  • Proven self-starter with exceptional product knowledge, trading methodology, and market insight

The approximate annual base compensation range for this position is $72,000 to $120,000. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity. In addition to your salary, our total rewards package includes health benefits, a 401(k) plan, PTO, parental leave, professional development, tuition reimbursement and discretionary bonus, enhancing your overall total rewards package.
Benefits Highlights
Gelber offers a wide range of benefits to full-time employees in order to meet you and your covered dependents needs. Our comprehensive benefits offering includes:
  • Traditional and Roth 401(k) retirement program
  • Comprehensive health benefits including medical coverage provided by Blue Cross and Blue Shield (PPO and HDHP/HSA) and dental coverage
  • Tuition reimbursement for Graduate courses (taken after employment begins)
  • Flexible Spending Accounts for health care and dependent care; pre-tax commuter benefits for parking and transit expenses
  • Life insurance and long-term disability coverage
  • Health club membership with on-site facilities (and reciprocal memberships)
  • Generous vacation time, paid holidays, and paid parental leave
  • Social events including sponsored 5k races and annual company party in Chicago
  • Enjoyable collaborative and open work environment
  • Employee referral bonus program
  • Charitable giving and company matching opportunities
  • Casual, relaxed dress code

Chicago Benefits Also Include:
  • Brand new office in the heart of Chicago's River North neighborhood, attached to the Merchandise Mart and "EL" stop and a short walk from both Ogilvie and Union Train Stations
  • Enjoyable collaborative and open work environment including a golf simulator and pool table
  • Catered lunch provided Tuesday, Wednesday, & Thursdays and stocked pantry daily and monthly continental breakfasts

If you are based in California, we encourage you to read the Gelber Privacy Notice for California Employees and Applicants, linked here.

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