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Help Desk Manager Jobs in Springfield, IL (NOW HIRING)

TSI, Inc.

Warehouse Supervisor I

Auburn, IL · On-site

With more than 60 years of helping farmers produce higher yields to feed the world, DICKEY-john is ... Develop and manage a cross functional Inventory Cycle Count Accuracy team. * Ensure that there is ...

Cedarhurst

Concierge

Springfield, IL · On-site

$16.50/hr

In addition to managing front desk responsibilities, the Concierge provides clerical and administrative support to the Executive Director, Business Office, and Sales & Marketing teams, helping to ...

Cedarhurst Senior Living

Concierge

Springfield, IL · On-site

$15.25 - $19.75/hr

In addition to managing front desk responsibilities, the Concierge provides clerical and administrative support to the Executive Director, Business Office, and Sales & Marketing teams, helping to ...

Cedarhurst Senior Living

Concierge

Springfield, IL · On-site

$15.25 - $19.75/hr

In addition to managing front desk responsibilities, the Concierge provides clerical and administrative support to the Executive Director, Business Office, and Sales & Marketing teams, helping to ...

Cedarhurst of Springfield

Concierge

Springfield, IL · On-site

$16.50/hr

In addition to managing front desk responsibilities, the Concierge provides clerical and administrative support to the Executive Director, Business Office, and Sales & Marketing teams, helping to ...

Cedarhurst Senior Living

Concierge

Springfield, IL · On-site

$16.50/hr

In addition to managing front desk responsibilities, the Concierge provides clerical and administrative support to the Executive Director, Business Office, and Sales & Marketing teams, helping to ...

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Showing results 41-60

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Springfield, IL

Help Desk Manager information

See Springfield, IL salary details

$37.2K

$83K

$123.4K

How much do help desk manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for help desk manager in Springfield, IL is $83,036.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $99,100.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Springfield, IL? The most popular types of Help Desk jobs in Springfield, IL are:
What are popular job titles related to Help Desk Manager jobs in Springfield, IL? For Help Desk Manager jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Springfield, IL look for? The top searched job categories for Help Desk Manager jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Help Desk Manager jobs? Cities near Springfield, IL with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 62% Full Time, 34% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $83,036 per year, or $39.9 per hour.

Warehouse Supervisor I

TSI, Inc.

Auburn, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Transworld Systems Inc. rating

4.8

Company rating: 4.8 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

58th of 71 rated call and contact centers

Job description

Who Are We?
Nestled in the heartland, DICKEY-john is at the center of the agricultural marketplace. With more than 60 years of helping farmers produce higher yields to feed the world, DICKEY-john is proud of our heritage and our contributions. As a part of the TSI Incorporated family, DICKEY-john employees also provide support for TSI solutions. TSI's vision to create a better world by helping to protect people, products and the environment is seen and experienced at all facilities, including our Auburn, Illinois DICKEY-john facility.
Warehouse Supervisor I at DICKEY-john
Is responsible for coaching, teaching, training, facilitating and removing barriers to enable work teams to perform at optimal levels. Responsible for planning and directing the activities in shipping, receiving, and the stock room. and providing vision, coaching and development opportunities for team personnel. Applies world class techniques in the pursuit of continuous improvement for process, quality, customer service, and environment, while ensuring the assigned areas meet all TSI quality requirements, at the lowest cost and in a timely manner.
What Will You Do?
  • Proactively identify and implement continuous quality and cost improvements as it relates to distribution.
  • Prepares work schedules, assigns work and oversees the work product.
  • Establish metrics for on time delivery and accuracy.
  • Develop and manage a cross functional Inventory Cycle Count Accuracy team.
  • Ensure that there is cross training going on in the department.
  • Coach and develop members of the department
  • Set and communicate expectations for employees; monitor performance and give recognition when appropriate. Take corrective action when necessary. Recognize employees for performance which meets or exceeds objectives.
  • Utilize quality management techniques for problem solving, corrective action and process decisions.
  • Research, justify, procure and implement new technology to maximize department effectiveness and profitability.
  • Work in conjunction with the Demand Planning and Fulfillment Manager to establish annual goals and objectives for the department to achieve (annually) in alignment with company strategic goals.
  • Responsible for assisting in the development of policies with respect to production management.
  • Work cooperatively with other departments in addition to influencing decisions and outcomes that result in solid business practices for the company.
  • Establish and maintain department budgets including capital improvements.
  • Work as a team with Production supervision to improve overall operational performance.
  • Follow all safety guidelines and report unsafe conditions to supervisor.

QUALIFICATIONS
Education
  • Bachelor's degree in technical or business-related area is required.

Experience
  • Minimum of 2+ years of experience in manufacturing, warehousing, distribution, transportation, or logistics operations, including shipping, receiving, inventory control, or stock room management
  • Supervisor experience is preferred, but not required
  • Experience with SAP or another ERP system
  • CPIM
  • Logistics and Export compliance knowledge
  • 5S experience

Work Environment & Physical Demands
Work is typically performed in a standard office setting working at a desk or table on a level surface. Air quality and noise levels are within normal limits. Eye protection is usually not required. Under normal conditions, exposure to excessive noise, dust, humidity, and fumes is rare. Individual may be required to work more hours than normally expected during a regular workweek depending on workload and deadline requirements.
Position Type/Expected Hours Of Work
This is a full-time position, and hours of work and days are Monday through Friday, 7:00 a.m. to 3:30 p.m. This position occasionally requires long hours and weekend work.
Travel
Minimal travel is expected for this position.
What Can We Give You?
At TSI/DICKEY-john, our employees are our most valuable assets, and we care about their health and happiness. We offer a competitive benefits program to keep our employees and their family members protected and foster a healthy work-life balance. Additionally, we are committed to employee development and growth, and encourage and foster an environment of collaboration, and innovation. Our work has meaning and the products we design and build help protect people and the environment.
Dress for your day: We want our employees to be comfortable at work and we know they are more productive when they're comfortable. The dress for your day policy allows employees' discretion to select appropriate dress for the business of each workday.
Free Beverages/On-site Cafeteria: Enjoy complimentary coffee, tea and hot chocolate each day at work. We also have a large cafeteria employees can eat lunch in, as well as an outside area that employees can enjoy during the summer months.
Flexible Work Arrangement: TSI/DICKEY-john employees can expect to have work-life balance, vacation, sick time, 8 paid holidays, bereavement leave, maternity/paternity leave, and more.
Pay and Benefits: Competitive market salary from $66,000 - $75,000 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company. Benefits include:
  • Health Insurance: Comprehensive medical, dental, and vision coverage.
  • Retirement Plan: 401(k) with company match.
  • Paid Time Off Program: Paid time off, paid holidays, and paid floating holidays.
  • Other Benefits: Life insurance, employee assistance program (EAP), and professional development opportunities.

*Pay amount does not guarantee employment for any particular period of time.
Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.
EOE/Vet/Disability
DICKEY-john manufactures monitors, controllers, moisture testers, ground speed sensors, and a variety of other systems used in agricultural, public works, and analytical markets. Customers range from individual farmers to original equipment manufacturers (OEMs). No matter what the size, the expectations are the same: a cost-effective, technologically advanced, precision product. Visit our products at https://www.dickey-john.com/

What Transworld Systems Inc. employees say

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