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Help Desk Coordinator Jobs in Springfield, IL (NOW HIRING)

Cedarhurst

Concierge

Springfield, IL · On-site

$16.50/hr

... coordinating communications, and supporting daily operations. In addition to managing front desk ... Regularly engage with residents helping them feel valued and cared for * Receive and distribute ...

Cedarhurst Senior Living

Concierge

Springfield, IL

$15.25 - $19.75/hr

... coordinating communications, and supporting daily operations. In addition to managing front desk ... Regularly engage with residents helping them feel valued and cared for * Receive and distribute ...

Cedarhurst Senior Living

Concierge

Springfield, IL

$15.25 - $19.75/hr

... coordinating communications, and supporting daily operations. In addition to managing front desk ... Regularly engage with residents helping them feel valued and cared for * Receive and distribute ...

Cedarhurst Senior Living

Concierge

Springfield, IL · On-site

$16.50/hr

... coordinating communications, and supporting daily operations. In addition to managing front desk ... Regularly engage with residents helping them feel valued and cared for * Receive and distribute ...

Cedarhurst of Springfield

Concierge

Springfield, IL · On-site

$16.50/hr

... coordinating communications, and supporting daily operations. In addition to managing front desk ... Regularly engage with residents helping them feel valued and cared for * Receive and distribute ...

Village Media Inc.

Editor

Springfield, IL · On-site

$72K/yr

... desk. What You Will Do: * Local coverage - Provide editorial direction to your reporter(s) and ... The ability to mentor others and a passion for helping journalists grow their skills. * A deep ...

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Help Desk Coordinator information

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How much do help desk coordinator jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for help desk coordinator in Springfield, IL is $20.90, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $23.85 per hour, depending on experience, location, and employer.

What does a help desk coordinator do?

A Help Desk Coordinator manages and oversees the daily operations of a help desk, ensuring that user issues and technical support requests are handled efficiently. They act as a liaison between customers or employees and the IT support team, assigning tickets, tracking progress, and ensuring timely resolution of problems. Additionally, Help Desk Coordinators may provide direct support, document issues, and help maintain customer satisfaction by following up on requests and monitoring service metrics.

What are some common challenges faced by help desk coordinators, and how can they effectively manage these challenges?

Help Desk Coordinators often encounter challenges such as managing high volumes of support requests, prioritizing tasks with limited resources, and ensuring timely communication between users and technical teams. To effectively manage these situations, it's important to utilize ticketing systems to track and prioritize issues, develop strong organizational skills, and foster clear communication across departments. Proactively setting expectations with users and regularly updating them on ticket status can also help minimize frustration and improve overall satisfaction.

What are the key skills and qualifications needed to thrive as a help desk coordinator, and why are they important?

To thrive as a Help Desk Coordinator, you need strong problem-solving abilities, technical knowledge of IT systems, and typically at least an associate degree in information technology or a related field. Familiarity with help desk ticketing systems (like ServiceNow or Zendesk), remote support tools, and certifications such as CompTIA A+ are commonly expected. Outstanding communication, patience, and organizational skills enable effective issue resolution and positive user experiences. These skills are vital for maintaining smooth IT operations and ensuring end users receive timely and efficient support.

What is the difference between Help Desk Coordinator vs Help Desk Technician?

AspectHelp Desk CoordinatorHelp Desk Technician
Primary RoleOversees support ticket processes, manages team workflows, and coordinates customer service efforts.Provides technical support, troubleshoots hardware/software issues, and assists end-users directly.
Required SkillsCustomer service, communication, team coordination, basic technical knowledge.Technical troubleshooting, hardware/software knowledge, problem-solving skills.
CertificationsCompTIA A+, ITIL Foundation, customer service certificationsCompTIA A+, HDI Support Center Analyst, Microsoft Certified
Work EnvironmentOffice setting, support centers, help desk teamsHelp desk, on-site or remote technical support

The Help Desk Coordinator focuses on managing support processes and team coordination, while the Help Desk Technician provides direct technical support to users. Both roles require technical knowledge and certifications, but their responsibilities differ in scope and focus.

What are the most commonly searched types of Help Desk jobs in Springfield, IL?

The most popular types of Help Desk jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Help Desk Coordinator jobs?

Cities near Springfield, IL with the most Help Desk Coordinator job openings:

Help Desk Coordinator jobs near you
Infographic showing various Help Desk Coordinator job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $43,467 per year, or $20.9 per hour.

Imaging Patient Coordinator

VitalCheck Wellness

Springfield, IL • On-site

$18/hr

Full-time

Posted 23 days ago

Job description

Imaging Patient Coordinator
Location: Springfield, IL.
Assignment Length: Approximately 5 weeks.
Job Type: Temporary W-2 assignment.
Schedule: MondayFriday, full-time, 9am-5pm.
Pay Rate: Starting from $18/hour commensurate with experience and qualifications.
Anticipated Start Date: 8/24/2026.

Additional Opportunity: Candidates who are available to support both the Springfield and Chicago portions of the assignment may also be considered for the full 11-week position.

About the Position
We are seeking a dependable, organized, and patient-focused Imaging Patient Coordinator to support a mobile mammography screening program in Illinois.
This is a non-clinical administrative position that will work closely with the Mammography Technologist and other members of the healthcare team. The coordinator will help manage patient check-in, appointment scheduling, paperwork, records, communication, and daily patient flow so the Mammography Technologist can remain focused on patient care and imaging responsibilities.

The ideal candidate is professional, welcoming, detail-oriented, and comfortable working directly with patients.

Program Overview
This position supports the first approximately five weeks of a 11-week mobile mammography program. The program will begin in Springfield/Sangamon County than Champaign-Urbana and later transition to the Chicago Metro and Cook County area for approximately six weeks.

Responsibilities:
  • Welcome patients, assist with check-in, and verify basic patient information.
  • Provide registration, consent, screening, and medical history forms and review them for completeness.
  • Assist with appointment scheduling, confirmations, cancellations, and schedule updates.
  • Help maintain an organized and efficient patient flow throughout the day.
  • Answer patient questions related to scheduling and visit logistics and route clinical questions to the appropriate team member.
  • Maintain, scan, upload, and organize patient records and administrative documents as needed.
  • Support the Mammography Technologist with non-clinical administrative tasks and daily preparation.
  • Maintain patient privacy, confidentiality, and HIPAA requirements while helping create a professional and welcoming environment.
Qualifications:
  • High school diploma or GED required.
  • Previous administrative, medical front-desk, patient scheduling, or customer-service experience preferred.
  • Healthcare, medical office, radiology, imaging center, hospital, or outpatient experience is a plus.
  • Comfortable working directly with patients and handling confidential information.
  • Strong communication, customer-service, and organizational skills.
  • Basic computer skills and experience with Microsoft Office.
  • Ability to manage multiple tasks while maintaining attention to detail.
  • Reliable transportation and the ability to report to assigned screening locations within Springfield/Sangamon County and Champaign-Urbana.

About Us:
We are changing the face of healthcare delivery by bringing high-quality healthcare providers directly into the workplace and virtually. Our team builds up service models and technologies to enable companies to easily set up wellness clinics and other preventive medical services in the office at their selected times. Our team is on a mission to transform the traditional healthcare delivery model to ensure everyone in the workforce can keep up to date with their preventative care needs without disrupting their work schedules.

VitalCheck Wellness is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.