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Fulltime Help Desk Tier Two Jobs in Cook County, IL

IT360 Inc

Help Desk Technician

Peoria, IL · On-site

$36K - $50K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Peoria, IL Employment Type: Full-Time Work Environment: In-person only - This is not a remote or ... Escalate unresolved or complex issues to Tier 2 team members when appropriate Additional Duties

IT360, Inc.

Help Desk Technician

Peoria, IL

$36K - $50K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Peoria, IL Employment Type: Full-Time Work Environment: In-person only - This is not a remote or ... Escalate unresolved or complex issues to Tier 2 team members when appropriate Additional Duties

IT360, Inc.

Help Desk Technician

Peoria, IL · On-site

$36K - $50K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Peoria, IL Employment Type: Full-Time Work Environment: In-person only - This is not a remote or ... Escalate unresolved or complex issues to Tier 2 team members when appropriate Additional Duties

CDS Office Technologies

HELP DESK TECHNICIAN - TIER I

Lombard, IL · On-site

$20 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Configure and manage VOIP phone system - remotely * Assist Tier 2 or Tier 3 engineers remotely with ... At least two years of experience as a Help Desk Technician and/or experience in call centers ...

CDS Office Technologies

HELP DESK TECHNICIAN - TIER I

Lombard, IL · On-site

$20 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Configure and manage VOIP phone system - remotely * Assist Tier 2 or Tier 3 engineers remotely with ... At least two years of experience as a Help Desk Technician and/or experience in call centers ...

Lyra Technology Group

Help Desk Technician (Tier 1-2)

Lisle, IL

$65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk Technician (Tier 1-2) - Lyra Technology Group Lyra Technology Group is seeking a Help Desk Technician (Tier 1-2) for our OpCo, Network IT Easy , in Lisle, Illinois. This individual will be ...

Lyra Technology Group

Help Desk Technician (Tier 1-2)

Lisle, IL · On-site

$65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... long term. Help Desk Technician (Tier 1-2) - Lyra Technology Group Lyra Technology Group is seeking a Help Desk Technician (Tier 1-2) for our OpCo, Network IT Easy , in Lisle, Illinois. This ...

DEX Imaging

IT Help Desk Tier 1 - Bilingual

Chicago, IL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical ... High School diploma required, technical school or 2 plus years of IT helpdesk experience * CompTIA ...

DEX Imaging

IT Help Desk Tier 1 - Bilingual

Chicago, IL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical ... High School diploma required, technical school or 2 plus years of IT helpdesk experience * CompTIA ...

Middleground It

Help Desk II

Chicago, IL · On-site

$20.50 - $27.75/hr

We are looking for an eager, hungry, and motivated individual for full time salaried employment who is willing to work hard and be a team player. In this IT help desk II opportunity, the ideal ...

Middleground Technologies

Help Desk II

Chicago, IL

$20.50 - $27.75/hr

We are looking for an eager, hungry, and motivated individual for full time salaried employment who is willing to work hard and be a team player. In this IT help desk II opportunity, the ideal ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

  • Medical

  • Retirement

  • PTO

This is a full time permanent Help Desk Technician position. We are looking for well-rounded ... first tier support and troubleshooting of user endpoint issues, provide end user training, and ...

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All JobsFulltime Help Desk Tier Two JobsFulltime Help Desk Tier Two Jobs in Cook County, IL

Fulltime Help Desk Tier Two information

See Cook County, IL salary details

$12

$23

$33

How much do fulltime help desk tier two jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for fulltime help desk tier two in Cook County, IL is $23.21, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $26.01 per hour, depending on experience, location, and employer.

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Fulltime Help Desk Tier Two jobs near you

Help Desk Technician

IT360 Inc

Peoria, IL • On-site

$36K - $50K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Job Title: Help Desk Technician


Location: Peoria, IL
Employment Type: Full-Time

Work Environment: In-person only – This is not a remote or hybrid position
Salary Range: $36,000 – $50,000 per year, based on experience and qualifications


About the Role

IT360, Inc. is seeking a motivated Help Desk Technician to join our support team. This Tier 1 technical role is responsible for handling first-level service requests for our managed services clients. You'll troubleshoot and resolve a wide range of issues involving desktops, applications, printers, basic networking, and end-user support — while collaborating with Tier 2 and Tier 3 engineers as needed.


Key Responsibilities

  • Provide Tier 1 technical support for desktops, laptops, printers, and core Microsoft applications
  • Troubleshoot basic issues involving Windows OS, Office 365, and line-of-business applications
  • Provide basic support for network connectivity, firewalls, VPNs, and remote desktop access
  • Respond to alerts from remote monitoring tools and take appropriate action via service tickets
  • Document all work performed and maintain detailed records in the PSA/ticketing system
  • Maintain communication with clients on issue status, timelines, and resolution updates
  • Escalate unresolved or complex issues to Tier 2 team members when appropriate


Additional Duties

  • Maintain client satisfaction through responsive, professional communication
  • Coordinate with the Service Desk Dispatcher to ensure efficient ticket routing
  • Accurately track time, tasks, and expenses within ticketing platform
  • Contribute to internal knowledge base and documentation
  • Stay current with basic industry tools, technologies, and best practices


Qualifications

  • 1+ years of experience in IT support or technical customer service
  • Familiarity with Microsoft environments (Windows 10/11, Office 365, Active Directory basics)
  • Knowledge of remote access tools, printers, and basic networking concepts
  • Strong interpersonal and communication skills
  • Ability to handle multiple priorities and adapt in a fast-paced environment
  • Strong problem-solving mindset and attention to detail
  • Preferred but not required: CompTIA A+, Network+, or Microsoft Fundamentals certification


Compensation & Benefits


Salary: $36,000 – $50,000 annually, depending on experience and qualifications. This position may be eligible for performance-based incentives.


Benefits (subject to eligibility and length of employment):

  • Health insurance allowance up to $500/month
  • Employer-paid group life insurance policy valued at $100,000
  • 4% employer match on retirement savings plan
  • High-speed internet reimbursement up to $40/month
  • $40/month cellular phone allowance
  • 8 paid holidays annually
  • Paid vacation: 5 days/year to start, increasing to 10 days/year after 3 years of service
  • Access to Safe Ride Home Program (Uber ridesharing)


Apply today and become part of a team that delivers reliable IT solutions with a personal touch.