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Fulltime Help Desk Tier Two Jobs in Cook County, IL

Dohrn

Help Desk Analyst

Rock Island, IL

$22/hr

Dohrn is currently seeking a Full Time Help Desk Analyst at our corporate office in Rock Island, IL ... Responsibilities Provide Tier 1 Help Desk technical support via phone, email, or ticketing system ...

Dohrn

Help Desk Analyst

Rock Island, IL

$22/hr

Dohrn is currently seeking a Full Time Help Desk Analyst at our corporate office in Rock Island, IL ... • Provide Tier 1 Help Desk technical support via phone, email, or ticketing system • ...

Dohrn

Help Desk Analyst

Rock Island, IL · On-site

$22/hr

Dohrn is currently seeking a Full Time Help Desk Analyst at our corporate office in Rock Island, IL ... Responsibilities • Provide Tier 1 Help Desk technical support via phone, email, or ticketing ...

DEX Imaging

IT Help Desk Tier 1

Chicago, IL

We are looking for an IT Tier 1 Helpdesk Agent to act as point of contact for technical support of ... High School diploma required, technical school or 2 plus years of IT helpdesk experience * CompTIA ...

DEX Imaging

IT Help Desk Tier 1

Chicago, IL

We are looking for an IT Tier 1 Helpdesk Agent to act as point of contact for technical support of ... High School diploma required, technical school or 2 plus years of IT helpdesk experience * CompTIA ...

Middleground It

Help Desk II

Chicago, IL · On-site

$20.50 - $27.75/hr

We are looking for an eager, hungry, and motivated individual for full time salaried employment who is willing to work hard and be a team player. In this IT help desk II opportunity, the ideal ...

Middleground Technologies

Help Desk II

Chicago, IL

$20.50 - $27.75/hr

We are looking for an eager, hungry, and motivated individual for full time salaried employment who is willing to work hard and be a team player. In this IT help desk II opportunity, the ideal ...

Strongpoint Partners

Help Desk Specialist

Chicago, IL · On-site

$55K - $65K/yr

Strongpoint Partners is seeking two highly motivated Help Desk Technicians to join our IT team. ... Provide Tier 1 and Tier 2 technical support to end users, ensuring timely and effective resolution ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

This is a full time permanent Help Desk Technician position. We are looking for well-rounded ... first tier support and troubleshooting of user endpoint issues, provide end user training, and ...

Dickinson Wright PLLC

Help Desk

Chicago, IL

$50K - $60K/yr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless ...

SATO America

Help Desk Technician I

Chicago, IL · On-site

$20.50 - $27.75/hr

... to the next Tier with next level of difficulty. • Actively participates in departmental ... Required : • High School diploma or general education degree (GED). • 2 years related ...

SATO America

Help Desk Technician I

Chicago, IL · On-site

$20.50 - $27.75/hr

... to the next Tier with next level of difficulty. • Actively participates in departmental ... Required : • High School diploma or general education degree (GED). • 2 years related ...

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Fulltime Help Desk Tier Two information

See Cook County, IL salary details

$12

$23

$33

How much do fulltime help desk tier two jobs pay per hour?

As of May 28, 2026, the average hourly pay for fulltime help desk tier two in Cook County, IL is $23.21, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $26.01 per hour, depending on experience, location, and employer.
What are popular job titles related to Fulltime Help Desk Tier Two jobs in Cook County, IL? For Fulltime Help Desk Tier Two jobs in Cook County, IL, the most frequently searched job titles are:
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Fulltime Help Desk Tier Two jobs near you
Infographic showing various Fulltime Help Desk Tier Two job openings in Cook County, IL as of May 2026, with employment types broken down into 1% As Needed, 18% Full Time, 80% Part Time, and 1% Temporary. Highlights an 90% Physical, and 10% Remote job distribution, with an average salary of $48,282 per year, or $23.2 per hour.
HELP DESK TECHNICIAN - TIER I

HELP DESK TECHNICIAN - TIER I

CDS Office Technologies

Springfield, IL • On-site

$19.75 - $26.75/hr

Full-time

Posted 5 days ago

Job description

Job Summary:
CDS Office Technologies is the premier Managed Technology Services Provider in the Midwest and is looking to add to their team of IT professionals. The Help Desk Technician will act as the first line of support for clients, monitoring and responding to IT support tickets, troubleshooting technical issues, and assisting with training clients on new technology implementations.
Responsibilities:
• Monitor and respond to IT support tickets in a timely manner
• Providing solutions and advice on technical client issues via phone, email and chat
• Manage and configure user accounts for various cloud platforms
• Troubleshoot and resolve network and computer issues
• Install printers and other peripheral hardware
• Monitor and manage scheduled backups
• Repair and upgrade existing computers – remotely
• Assist with training clients on new technology implementations
• Configure and manage VOIP phone system - remotely
• Assist Tier 2 or Tier 3 engineers remotely with technical issues
• Creating manuals for technical training
• Using feedback from customers to improve problem-solving techniques and customer service
• Documenting and analyzing technical issues and customer interactions
• Stay current with best practices on how to help customers with technical issues
• Assist internal staff as needed
Qualifications:
Required:
• At least two years of experience as a Help Desk Technician and/or experience in call centers, customer service, or IT.
• Familiar with various computer and operating systems.
• Must know how to use software management tools and troubleshooting techniques.
• Excellent interpersonal and customer service skills.
• Problem-solving and critical-thinking skills.
• Excellent written and verbal communication skills.
• Ability to quickly diagnose and resolve technical issues.
• Exceptional teamwork and leadership skills to help other technical support workers.
• Ability to learn new technologies and implement them.
• HS diploma or GED equivalent required.
• Ability to lift and carry up to 25 pounds.
• Ability to sit, bend and stand for extended periods, with periodic breaks.
Preferred:
• College degree in computer science, network administration or computer programming.
• Additional training certificates in IT infrastructure, network administration, and computer repair are beneficial.
Company:
CDS Office Technologies is an information technology company specializing in document management and imaging solutions. Founded in 1971, the company is headquartered in Springfield, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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