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Remote Help Desk Jobs in Deerfield, IL (NOW HIRING)

Addison Group

Service Desk Analyst

Chicago, IL · Remote

$20 - $25/hr

Service Desk Analyst I (2nd Shift) Industry: Information Technology / Technical Support Location ... remote, and ticket-based channels. The ideal candidate enjoys helping people, excels in a fast ...

Access One Inc.

Account Executive

Chicago, IL · Remote

$100K - $120K/yr

... remote monitoring, disaster recovery, server, and help desk management programs. Responsibilities include: * Build and maintain new long-term relationships with enterprise business clients * Evaluate ...

C4 Technical Services

Be Seen First

Member Services Specialist - Remote

Chicago, IL · Remote

$18/hr

Workspace with appropriate desk and chair. * Ability to work without frequent interruptions ... Join a team dedicated to helping members access the medications and care they need. Apply today to ...

Katten

Technology Learning Specialist

Chicago, IL · On-site +1

... or remote (distance learning) training. * Coordinate with office administrators, human resources ... Coordinate with Help Desk and other IT staff to create and maintain application reference materials ...

Danaher

Pricing Manager - Remote

Chicago, IL · On-site +1

And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact ... desk activities to enable profitable growth and reduce commercial risk. This role serves as a ...

Danaher

Pricing Manager - Remote

Chicago, IL · On-site +1

And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact ... desk activities to enable profitable growth and reduce commercial risk. This role serves as a ...

GLORY

Field Service Technician - Albany, GA

Chicago, IL · On-site +1

$22.48 - $27/hr

United States/Remote Reporting To: District Service Manager Compensation: $22.48 - $27.00 / hour ... However, this position is not intended for IT or help desk professionals. REQUIRED SKILLS AND ...

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All JobsHelp Desk JobsRemote Help Desk JobsRemote Help Desk Jobs in Deerfield, IL

Remote Help Desk information

See Deerfield, IL salary details

$12

$23

$34

How much do remote help desk jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote help desk in Deerfield, IL is $23.54, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $26.39 per hour, depending on experience, location, and employer.

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are popular job titles related to Remote Help Desk jobs in Deerfield, IL?

For Remote Help Desk jobs in Deerfield, IL, the most frequently searched job titles are:

What cities near Deerfield, IL are hiring for Remote Help Desk jobs?

Cities near Deerfield, IL with the most Remote Help Desk job openings:

Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in Deerfield, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,969 per year, or $23.5 per hour.

IT Help Desk Technician

BES Systemhaus

Elk Grove Village, IL • Remote

Full-time

Medical, Dental, Vision, Life, PTO

Posted 16 hours ago

Posted today

Job description

As a Help Desk Technician, you’ll be on the front lines of our customer support experience—providing prompt, thoughtful, and technically sound assistance to ensure our clients receive exceptional service beyond the installation phase. Whether it's troubleshooting hardware/software issues, assisting via phone or remote sessions, or working with teammates to solve complex problems, your support helps keep our customers running smoothly and confidently.

This role is part of our Help Desk team and requires strong communication skills, technical aptitude, and a genuine passion for helping others. You’ll also participate in our on-call rotation and support various pre-installation and product testing tasks, helping to drive continuous improvement in both customer experience and product quality.

Provide Tier 1 and Tier 2 technical support for corporate team members and pet care centers nationwide.

Troubleshoot and resolve hardware, software, Windows, macOS, printer, network, phone, camera, and cloud service issues.

Manage and prioritize support requests through the IT ticketing system while delivering outstanding customer service.

Create and manage user accounts, permissions, and access within Okta, Active Directory, and Microsoft 365.

Configure, deploy, and support desktops, laptops, mobile devices, and related IT equipment.

Maintain accurate IT asset inventory and assist with equipment procurement and deployment.

Communicate project status and technical updates with team members and Technology staff.

Document solutions and contribute to technical knowledge resources.

Participate in an after-hours on-call rotation (currently approximately once every 6–8 weeks).

Requirements

2 – 5 years IT Help Desk experience supporting Windows / Office 365 Environments

Basic to intermediate understanding of networking and networking principles

Experience supporting macOS devices.

Nice to Haves - Zendesk experience, Okta experience, Azure or AWS experience

Enjoy communicating with and helping team members with a positive, friendly disposition

Great communication skills, ability to listen, empathize and communicate with team members over the phone or email

Learn quickly, self-starter, take direction well

Exceptional troubleshooting skills, detail orientated

Ability to manage multiple projects and meet deadlines.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development
  • Work From Home