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Help Desk Jobs in Springfield, IL (NOW HIRING)

Sand Hospitality

Hotel Front Desk Attendant

Springfield, IL · On-site

$13 - $16.50/hr

Front Desk Associate - Country Inn & Suites (Springfield) Love meeting new people and being the ... Join our team at Country Inn & Suites in Springfield and help create a great guest experience from ...

Hilton Garden Inn Springfield

Front Desk Agent

Springfield, IL · On-site

$14 - $17.75/hr

Front Desk Agent The Front Desk Agent is responsible for providing exceptional service to guests ... Be knowledgeable about the local area, hotel services, and amenities, providing helpful information ...

Hilton Worldwide Holdings

Front Desk Agent

Springfield, IL · On-site

$14 - $17.75/hr

Position: Front Desk Agent Reports To: Front Office Leadership / Assistant General Manager ... Be knowledgeable about the local area, hotel services, and amenities, providing helpful information ...

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All JobsHelp Desk JobsHelp Desk Jobs in Springfield, IL

Help Desk information

See Springfield, IL salary details

$12

$22

$33

How much do help desk jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for help desk in Springfield, IL is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.72 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Springfield, IL?

The most popular types of Help Desk jobs in Springfield, IL are:

What are popular job titles related to Help Desk jobs in Springfield, IL?

For Help Desk jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Help Desk jobs in Springfield, IL look for?

The top searched job categories for Help Desk jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Help Desk jobs?

Cities near Springfield, IL with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Springfield, IL as of September 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $47,726 per year, or $22.9 per hour.

HELP DESK TECHNICIAN - TIER I

Springfield, IL • On-site

CDS Office Technologies
51 - 200 employees
Learn more about CDS Office Technologiesexternal

$19 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

CDS Office Technologies is the premier Managed Technology Services Provider in the Midwest and we are looking to add to our ever-growing team of IT professionals! We are looking to fill immediate openings in the position of Help Desk Technician. CDS offers an exciting, fast paced, environment where employees are frequently exposed to new learning opportunities as well as bleeding-edge technology, hardware, and software. With 9 locations and 50 years in business, CDS offers a diverse work environment for career-minded individuals who want to excel in the field of IT / Technology and who have a desire to advance their skillset and ultimately their career.

Applicants should be friendly, enthusiastic, and driven with a strong work ethic.

We are proud to offer a comprehensive benefits package including paid leave, vacation, medical, dental, vision, life insurance, and a starting salary of $19.00/hr. - $21.00/hr., based on experience and qualifications.

Job Location: On-Site, Springfield, IL

Job Summary:

Our help desk technicians (better known as our Managed Support Team) act as the first line of support for our clients. Duties included (but are not limited to):

  • Monitor and respond to IT support tickets in a timely manner
  • Providing solutions and advice on technical client issues via phone, email and chat
  • Manage and configure user accounts for various cloud platforms
  • Troubleshoot and resolve network and computer issues
  • Install printers and other peripheral hardware
  • Monitor and manage scheduled backups
  • Repair and upgrade existing computers – remotely
  • Assist with training clients on new technology implementations
  • Configure and manage VOIP phone system - remotely
  • Assist Tier 2 or Tier 3 engineers remotely with technical issues
  • Creating manuals for technical training
  • Using feedback from customers to improve problem-solving techniques and customer service
  • Documenting and analyzing technical issues and customer interactions
  • Stay current with best practices on how to help customers with technical issues
  • Assist internal staff as needed
Experience Requirements:
  • At least two years of experience as a Help Desk Technician and/or experience in call centers, customer, service, or IT.
  • Familiar with various computer and operating systems.
  • Must know how to use software management tools and troubleshooting techniques.
Skills and Qualifications:
  • Excellent interpersonal and customer service skills
  • Problem-solving and critical-thinking skills
  • Excellent written and verbal communication skills
  • Ability to quickly diagnose and resolve technical issues
  • Exceptional teamwork and leadership skills to help other technical support workers
  • Ability to learn new technologies and implement them
Education and Training:
  • HS diploma or GED equivalent required.
  • College degree in computer science, network administration or computer programming preferred.
  • Additional training certificates in IT infrastructure, network administration, and computer repair are beneficial.
Physical Requirements:
  • Ability to lift and carry up to 25 pounds
  • Ability to sit, bend and stand for extended periods, with periodic breaks.
Benefits:
  • 401(k) plan
  • Health, dental, and vision insurance
  • Life insurance
  • Paid time off
  • Vacation time off
  • Other benefits as outlined in the company's package.
CDS Office Technologies is an Equal Opportunity Employer: We are committed to providing equal opportunities to all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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