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Help Tech Chat Support Jobs in Springfield, IL (NOW HIRING)

United Community Bank

IT Help Desk Technician

Auburn, IL · On-site

$17 - $21/hr

They will also provide additional support to our System Administrators. This includes receiving ... Escalate network/technical issues to IT Helpdesk Manager, and provide sufficient information to ...

Hshs

Surgical Tech - CVOR - PRN

Springfield, IL · On-site

$32.58 - $48.87/hr

Provides direct support to surgeon and clinical team throughout perioperative phase of care ... These tools may help our recruiting team organize applications, search for resumes, identify ...

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All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Springfield, IL

Help Tech Chat Support information

See Springfield, IL salary details

$26.8K

$43.1K

$65.4K

How much do help tech chat support jobs pay per year?

As of Jul 31, 2026, the average yearly pay for help tech chat support in Springfield, IL is $43,094.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $46,600.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Springfield, IL? For Help Tech Chat Support jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Springfield, IL look for? The top searched job categories for Help Tech Chat Support jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Help Tech Chat Support jobs? Cities near Springfield, IL with the most Help Tech Chat Support job openings:
Help Tech Chat Support jobs near you

HELP DESK TECHNICIAN - TIER I

CDS Office Technologies

Springfield, IL • On-site

$19.75 - $26.75/hr

Full-time

Re-posted 10 days ago

Job description

Job Summary:
CDS Office Technologies is the premier Managed Technology Services Provider in the Midwest and is looking to add to their team of IT professionals. The Help Desk Technician will act as the first line of support for clients, monitoring and responding to IT support tickets, troubleshooting technical issues, and assisting with training clients on new technology implementations.
Responsibilities:
• Monitor and respond to IT support tickets in a timely manner
• Providing solutions and advice on technical client issues via phone, email and chat
• Manage and configure user accounts for various cloud platforms
• Troubleshoot and resolve network and computer issues
• Install printers and other peripheral hardware
• Monitor and manage scheduled backups
• Repair and upgrade existing computers – remotely
• Assist with training clients on new technology implementations
• Configure and manage VOIP phone system - remotely
• Assist Tier 2 or Tier 3 engineers remotely with technical issues
• Creating manuals for technical training
• Using feedback from customers to improve problem-solving techniques and customer service
• Documenting and analyzing technical issues and customer interactions
• Stay current with best practices on how to help customers with technical issues
• Assist internal staff as needed
Qualifications:
Required:
• At least two years of experience as a Help Desk Technician and/or experience in call centers, customer service, or IT.
• Familiar with various computer and operating systems.
• Must know how to use software management tools and troubleshooting techniques.
• Excellent interpersonal and customer service skills.
• Problem-solving and critical-thinking skills.
• Excellent written and verbal communication skills.
• Ability to quickly diagnose and resolve technical issues.
• Exceptional teamwork and leadership skills to help other technical support workers.
• Ability to learn new technologies and implement them.
• HS diploma or GED equivalent required.
• Ability to lift and carry up to 25 pounds.
• Ability to sit, bend and stand for extended periods, with periodic breaks.
Preferred:
• College degree in computer science, network administration or computer programming.
• Additional training certificates in IT infrastructure, network administration, and computer repair are beneficial.
Company:
CDS Office Technologies is an information technology company specializing in document management and imaging solutions. Founded in 1971, the company is headquartered in Springfield, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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