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Help Tech Chat Support Jobs in Springfield, IL (NOW HIRING)

United Community Bank

IT Help Desk Technician

Auburn, IL · On-site

$17 - $21/hr

They will also provide additional support to our System Administrators. This includes receiving ... Escalate network/technical issues to IT Helpdesk Manager, and provide sufficient information to ...

Horace Mann

IT Manager - Desktop Support

Springfield, IL

$105.20K - $147.95K/yr

We help educators identify their financial goals and develop plans to achieve them. This includes ... Overview We are seeking an IT Manager, Desktop Support to lead a distributed team of Technical ...

Levi Ray & Shoup Inc

IT Project Manager

Springfield, IL · On-site +1

$40 - $70/hr

Weneverconduct interviews solely via text-based chat on Microsoft Teams, Telegram, or WhatsApp. All ... Risk Management as it relates to managing Maintenance, Support and Application Development projects ...

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Help Tech Chat Support information

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$26.8K

$43.1K

$65.4K

How much do help tech chat support jobs pay per year?

As of May 28, 2026, the average yearly pay for help tech chat support in Springfield, IL is $43,094.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $46,600.00 per year, depending on experience, location, and employer.

How can I make $2000 a week working from home?

Help tech chat support roles typically pay hourly, and earning $2000 a week requires working full-time hours at competitive rates, often around $15-$25 per hour. Increasing income may involve taking on multiple shifts, gaining specialized skills, or working for companies that offer higher pay for technical expertise and customer support experience.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

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What job categories do people searching Help Tech Chat Support jobs in Springfield, IL look for? The top searched job categories for Help Tech Chat Support jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Help Tech Chat Support jobs? Cities near Springfield, IL with the most Help Tech Chat Support job openings:
Help Tech Chat Support jobs near you
Springfield IL - Information Technology Support Associate (Help Desk)

Springfield IL - Information Technology Support Associate (Help Desk)

University of Illinois

Springfield, IL • On-site

$18.25 - $24.75/hr

Other

Posted 16 days ago

Job description

Position Summary
This position provides technical expertise in a highly technical health care environment in the areas of telecommunications, data and networking, applications, security, and computing. This position must analyze, process, and coordinate responses to service requests and inquiries, resolve incidents/trouble tickets and/or escalate help request to the proper support tier or functional group. Position involves a high level of customer service and is located in the Springfield Administrative Office.
Duties & Responsibilities
  • The incumbent answers telephone, email, chat and in-person inquiries, incidents, and service requests from external and internal sources to provide general, technical and/or procedural support to staff, and general computing needs: receive and track, analyze and interpret, research and troubleshoot, process/resolve and/ or escalate requests, incidents and inquiries that fall outside of documented processes. Document actions using DSCC as a whole ticketing system and/or DSCC service management system as well as other internal tools and escalate unanswerable requests/inquiries/incidents along with appropriate documentation.Provide service information regarding feature/functionality, training opportunities and self-help information and documentation to DSCC users.
  • Travel to provide technical support to the DSCC Regional Offices throughout the State of Illinois.
  • Perform other duties as assigned including: Create support document for use within IT and DSCC as a whole, follow and propose alternatives to existing incident management; direct customers to existing documentation and advise management of any noticed customer needs or problems affecting services provided by DSCC as well as suggest alternatives; serve on special projects; obtain basic training and certifications; and participate in seminars, classes, trainings, and staff meetings.
    • University of Illinois logo

    About University of Illinois

    Sourced by ZipRecruiter

    The University of Illinois, located in Urbana, Illinois, US, is a prominent entity in the higher education sector. Operating its official functions through its website uillinois.edu, the institution provides a range of educational programs and services. The University was founded in 1867 and has since grown dramatically both in size and reputation. Its core values are embodied in its mission to enhance the lives of its students and citizens in the state, nation, and world through leadership in learning, discovery, engagement, and economic development. The university boasts several notable achievements including producing Nobel laureates and Pulitzer prize winners. It is renowned for its research programs and is known for significant advancements across various fields including engineering, science, and humanities.

    Industry

    Colleges, universities, and professional schools

    Company size

    5,001 - 10,000 Employees

    Headquarters location

    Urbana, IL, US

    Year founded

    1974

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