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Help Tech Chat Support Jobs in Elgin, IL (NOW HIRING)

Tecta Corporate

IT Help Desk

Rosemont, IL

$80K - $90K/yr

... . This is a high-profile position that will oversee 1500+ devices ... Bilingual Spanish-English communication skills are required, as this role regularly supports and ...

Tecta Corporate

IT Help Desk

Rosemont, IL · On-site

$80K - $90K/yr

... . This is a high-profile position that will oversee 1500+ devices ... Bilingual Spanish-English communication skills are required, as this role regularly supports and ...

Tecta America

IT Help Desk

Des Plaines, IL

$80K - $90K/yr

... . This is a high-profile position that will oversee 1500+ devices ... Bilingual Spanish-English communication skills are required, as this role regularly supports and ...

Willdan Group, Inc.

Help Desk Technician I

Oak Brook, IL · On-site

$20.25 - $27.25/hr

Support is provided through a ticketing system, phone, chat, and in-person interactions. The ideal ... Contribute to IT process improvements by helping create technical documentation and knowledge base ...

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All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Elgin, IL

Help Tech Chat Support information

See Elgin, IL salary details

$26.7K

$43K

$65.2K

How much do help tech chat support jobs pay per year?

As of Jul 15, 2026, the average yearly pay for help tech chat support in Elgin, IL is $42,981.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,100.00 and $46,500.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Elgin, IL? For Help Tech Chat Support jobs in Elgin, IL, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Elgin, IL look for? The top searched job categories for Help Tech Chat Support jobs in Elgin, IL are:
What cities near Elgin, IL are hiring for Help Tech Chat Support jobs? Cities near Elgin, IL with the most Help Tech Chat Support job openings:
Help Tech Chat Support jobs near you
Customer Care Consultant Portal Support (Hybrid)

Customer Care Consultant Portal Support (Hybrid)

Motorola

Schaumburg, IL • Hybrid

$40K - $43K/yr

Full-time

Medical, Dental, Retirement

Posted 4 days ago

Motorola Solutions rating

8.7

Company rating: 8.7 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

11th of 142 rated electronics manufacturers

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.


Department OverviewSafety and security are at the heart of everything we do at Motorola Solutions. Our team supports the safety and security ecosystem by ensuring our tools, platforms, and customer channels remain seamless and highly accessible. We provide managed and support services with an "always-on" rigor to connect those in need with those who can help, standing side by side with our customers in the moments that matter.
Job Description

Join a collaborative, human-centric team focused on empowering our global partners. As a Customer Care Consultant, you will navigate our portal ecosystem to resolve multi-channel requests while fostering trust and partnership. We believe that everything starts with our people, and this role offers the opportunity to drive meaningful operational performance while expanding your professional potential.

Key Responsibilities:

System Troubleshooting & Resolution

  • Troubleshoot and resolve customer system and access issues through multiple channels including phone support, active chat support, and Salesforce Case Management

  • Analyze and resolve moderately complex system discrepancies to deliver customer-focused solutions

  • Perform routine technical user setups and manage application accessibility across platforms

Cross-Functional Collaboration

  • Network with internal business partners to coordinate fast, accurate issue resolution

  • Multi-task efficiently between system tools during live customer interactions to optimize the resolution pathway

  • Recommend continuous workflow and process improvements within the local service group

Job Requirements:

Technical Expertise

  • Salesforce Service Cloud to navigate and manage ticket lifecycles from intake to resolution

  • Multi-Application Management to quickly observe, oversee, and analyze technical datasets concurrently

  • Technical Troubleshooting to dissect complex user access errors and platform malfunctions

Professional Experience

  • Strong follow-through and ownership to see issues through to successful customer completion

  • Adaptability and comfort navigating rapid changes in system architectures or process documentation

  • Excellent communication to clearly outline technical workflows to non-technical business users

Target Base Salary Range:$40,000-$43,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-DB1

#LI-Hybrid


Basic Requirements

  • High School diploma or equivalent

  • 2+ years of customer service experience or a Bachelor's Degree in related field of study

  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.


Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeNew Grad
Referral Payment PlanYes

Our U.S.Benefitsinclude:

  • Incentive Bonus Plans

  • Medical, Dental, Visionbenefits

  • 401K with Company Match

  • 10 Paid Holidays

  • GenerousPaidTime Off Packages

  • Employee Stock Purchase Plan

  • PaidParental & Family Leave

  • and more!


EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.

What Motorola Solutions employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Motorola Solutions

Sourced by ZipRecruiter

At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways. At Motorola Solutions, we're ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Industry

Technology, communication and media

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1928

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