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Entry Level It Help Desk Jobs in Elgin, IL (NOW HIRING)

BC Tech Pro

IT Help Desk

Rolling Meadows, IL · On-site

$23/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

Tecta Corporate

IT Help Desk

Rosemont, IL · On-site

$80K - $90K/yr

... IT Helpdesk. This is a high-profile position that will oversee 1500+ devices. Bilingual Spanish ... Help Desk Ticket Management (Manage Engine ServiceDesk Plus) * Dell Desktops and Laptops * Multi ...

Tecta America

IT Help Desk

Rosemont, IL

$80K - $90K/yr

... IT Helpdesk. This is a high-profile position that will oversee 1500+ devices. Bilingual Spanish ... Help Desk Ticket Management (Manage Engine ServiceDesk Plus) * Dell Desktops and Laptops * Multi ...

Tecta Corporate

IT Help Desk

Rosemont, IL · On-site

$80K - $90K/yr

... IT Helpdesk. This is a high-profile position that will oversee 1500+ devices. Bilingual Spanish ... Help Desk Ticket Management (Manage Engine ServiceDesk Plus) * Dell Desktops and Laptops * Multi ...

Salem Staffing

Be Seen First

IT Help Desk

Elk Grove Village, IL · On-site

$25 - $30/hr

This large corporation is in need of a dedicated Help Desk candidate. This is an on-site position ... Working with Microsoft based technologies and well as ManageEngine. If interested please submit ...

Unilock Chicago, Inc

IT Help Desk Analyst

Aurora, IL

$60K - $70K/yr

... helping IT Desk assist employees * Provide administrative support for IT operations, including maintaining records, managing technology assets, preparing reports, and supporting departmental projects ...

Unilock

IT Help Desk Analyst

Aurora, IL · On-site

$60K - $70K/yr

... helping IT Desk assist employees * Provide administrative support for IT operations, including maintaining records, managing technology assets, preparing reports, and supporting departmental projects ...

dbHMS

Entry Level IT Generalist

Chicago, IL · On-site

$18 - $25/hr

Entry Level IT Generalist Firm Overview Do more than just build! At dbHMS, we are a collection of ... Past IT helpdesk experience. Pay Range: $18 - $25 per hour

Next Step Systems

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line ... Coordinates with Director of IT on ordering. - Coordinate with the Director of IT to maintain ...

JobsMight, Inc.

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Help Desk Desktop Support (PART TIME)

Chicago, IL · On-site

$20 - $30/hr

The ideal candidate is a customer-focused IT professional who enjoys troubleshooting technical ... Provide remote Help Desk / Service Desk support to employees and end users. * Troubleshoot and ...

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All JobsIt Help Desk JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Elgin, IL

Entry Level It Help Desk information

See Elgin, IL salary details

$12

$22

$33

How much do entry level it help desk jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for entry level it help desk in Elgin, IL is $22.89, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.67 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

How to get started in an entry level IT help desk?

To start as an entry-level IT help desk technician, gain foundational knowledge of computer hardware, software, and networking through online courses or certifications like CompTIA A+. Develop strong communication and problem-solving skills, and seek internships or entry-level positions to gain practical experience in troubleshooting and customer support environments.

What are the most commonly searched types of It Help Desk jobs in Elgin, IL?

The most popular types of It Help Desk jobs in Elgin, IL are:

What are popular job titles related to Entry Level It Help Desk jobs in Elgin, IL?

For Entry Level It Help Desk jobs in Elgin, IL, the most frequently searched job titles are:

What job categories do people searching Entry Level It Help Desk jobs in Elgin, IL look for?

The top searched job categories for Entry Level It Help Desk jobs in Elgin, IL are:

What cities near Elgin, IL are hiring for Entry Level It Help Desk jobs?

Cities near Elgin, IL with the most Entry Level It Help Desk job openings:

Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Elgin, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,601 per year, or $22.9 per hour.

IT Help Desk Administrator

DMG MORI USA, INC

Hoffman Estates, IL • On-site

Full-time

Posted 25 days ago

Job description

Job Title: IT Help Desk Administrator – IT Operations (Helpdesk & Desktop Support)

Location: Hoffman Estates / Goose Island, IL (On-Site)
Reports To: Manager, IT Infrastructure & Operations

Hours: Monday–Friday, 8:30am to 5:30pm

Classification: Exempt

Position Overview:

We are seeking a motivated and customer-focused IT Help Desk Administrator to provide technical support for end users across DMG MORI USA locations. This role is responsible for delivering technical support services, troubleshooting hardware and software issues, supporting mobile devices, maintaining IT inventory, and assisting with endpoint deployments.

The successful candidate will possess strong technical troubleshooting skills, excellent customer service abilities, and a passion for helping users resolve technology challenges. This position plays a key role in ensuring a reliable, secure, and productive IT environment for employees throughout the organization.

Key Responsibilities:

  • Provide technical support services to employees across a wide range of hardware, software, mobile devices, and business application needs.
  • Troubleshoot and resolve hardware, software, operating system, and application problems for local and remote users.
  • Provide white glove technical support to executives and senior leadership, ensuring timely resolution of issues with minimal disruption to business operations.
  • Perform computer provisioning, software deployment, workstation setup, replacement, and configuration.
  • Support and troubleshoot Apple iPhone and iPad devices.
  • Assist with user onboarding and offboarding activities, including device preparation and account setup.
  • Diagnose and resolve conference room technology issues, including video conferencing platforms, display systems, audio devices, and meeting room peripherals.
  • Install, configure, and maintain approved business software and hardware.
  • Track and maintain IT asset inventory, ensuring hardware and software records remain accurate.
  • Document technical issues, resolutions, and support procedures within the IT ticketing system and knowledgebase.
  • Escalate complex technical issues to senior IT staff when necessary.
  • Communicate effectively with both technical and non-technical users while maintaining a high level of customer service.
  • Identify recurring issues and assist with developing long-term solutions and process improvements.
  • Support IT projects and technology initiatives as assigned.
  • Perform other duties and projects as assigned.

Required Qualifications:

  • Bachelor’s degree in information technology, Computer Science, or a related field preferred.
  • Minimum of 3 years of experience in a Help Desk, Desktop Support, or IT Support role.
  • Experience supporting Microsoft Windows and Microsoft 365 environments.
  • Experience managing and troubleshooting mobile devices, including iOS/iPadOS
  • Familiarity with Active Directory, endpoint management solutions, and remote support tools.
  • Experience with computer imaging, software deployment, and hardware troubleshooting.
  • Strong troubleshooting and analytical skills across desktop, mobile, server, and networking technologies.
  • Ability to install, configure, and support various hardware and software platforms.
  • Experience working effectively with technical and non-technical personnel.
  • Excellent communication, organizational, and customer service skills.
  • Certifications such as A+, Network+, Security+, Microsoft 365 Endpoint Administrator, ITIL, or similar are highly desirable.

Work Environment: 

General office environment will be experienced. There will be periodic exposure to manufacturing environments, which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery.

 

Physical Demands: 

  • Frequent: Sitting at the desk, utilizing computers and phones, standing, walking, and reaching  
  • Periodic: Repetitive foot, leg, hand, arm, shoulder, and torso movements. Bending, squatting, stooping, reaching, pushing, pulling, and lifting 
  • Occasional: Lifting or moving up to 50lbs

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