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It Helpdesk Trainee Jobs in Elgin, IL (NOW HIRING)

Impact Business Technology

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IT Helpdesk Technician

Chicago, IL · On-site

$50K - $60K/yr

We are seeking an IT Helpdesk Technician to join our team! You will resolve computer-related issues for our clients through telephone, remote support or on-site. Responsibilities: * Perform scheduled ...

SpotOn

IT Helpdesk II

Chicago, IL · On-site

$27 - $32/hr

Helpdesk Technicians support Spot On Employees and Contractors requiring attention to ... Moderate Knowledge with Networking Technologies * Moderate Knowledge in VoIP Softphone and ...

SpotOn: Sales

IT Helpdesk II

Chicago, IL · On-site

Helpdesk Technicians support Spot On Employees and Contractors requiring attention to ... Moderate Knowledge with Networking Technologies * Moderate Knowledge in VoIP Softphone and ...

Tecta Corporate

IT Help Desk

Rosemont, IL · On-site

$80K - $90K/yr

... IT Helpdesk. This is a high-profile position that will oversee 1500+ devices. Bilingual Spanish-English communication skills are required, as this role regularly supports and collaborates with both ...

Tecta America

IT Help Desk

Rosemont, IL · On-site

$80K - $90K/yr

... IT Helpdesk. This is a high-profile position that will oversee 1500+ devices. Bilingual Spanish-English communication skills are required, as this role regularly supports and collaborates with both ...

Tecta Corporate

IT Help Desk

Rosemont, IL

$80K - $90K/yr

... IT Helpdesk. This is a high-profile position that will oversee 1500+ devices. Bilingual Spanish-English communication skills are required, as this role regularly supports and collaborates with both ...

BC Tech Pro

IT Help Desk

Rolling Meadows, IL · On-site

$23/hr

... of a variety of technology-based products typically associated with an end-user computing ... Additional requirements may exist if offer of employment is extended Additional Information All ...

USA Clinics Group

IT Manager

Northbrook, IL · On-site

$75K - $95K/yr

Manage IT help desk and support ticketing system * Oversee hardware, software, and system maintenance * Support network and infrastructure performance * Troubleshoot technical issues across ...

USA Clinics Group

IT Manager

Northbrook, IL · On-site

$75K - $95K/yr

Manage IT help desk and support ticketing system * Oversee hardware, software, and system maintenance * Support network and infrastructure performance * Troubleshoot technical issues across ...

USA Clinics Group

IT Manager

Northbrook, IL · On-site

$75K - $95K/yr

Manage IT help desk and support ticketing system * Oversee hardware, software, and system maintenance * Support network and infrastructure performance * Troubleshoot technical issues across ...

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It Helpdesk Trainee information

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How much do it helpdesk trainee jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for it helpdesk trainee in Elgin, IL is $22.89, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.67 per hour, depending on experience, location, and employer.

What is an IT Helpdesk trainee?

An IT Helpdesk Trainee is an entry-level role responsible for assisting users with technical issues, troubleshooting IT problems, and providing support for hardware, software, and network-related queries. They work under the guidance of senior IT staff to learn about system administration, ticket management, and customer service. This role helps trainees develop technical skills and gain hands-on experience in IT support. Over time, they may progress to higher-level IT support or system administration roles.

What are the typical daily responsibilities of an IT Helpdesk trainee?

As an IT Helpdesk Trainee, your daily responsibilities often include responding to user requests via phone, email, or chat, diagnosing basic technical issues, and escalating more complex problems to senior technicians. You may also help with tasks such as setting up new user accounts, installing software updates, and documenting solutions in a knowledge base. Collaboration is key, as you'll regularly interact with other IT staff to resolve issues and learn on the job. This hands-on experience provides a solid foundation for advancing in IT support roles.

What are the key skills and qualifications needed to thrive in the IT Helpdesk trainee position, and why are they important?

To thrive as an IT Helpdesk Trainee, you need a basic understanding of computer hardware, software, and troubleshooting, often supported by an associate degree or relevant coursework. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic network protocols is commonly expected; certifications such as CompTIA A+ can be beneficial. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively supporting end-users. These skills ensure prompt, accurate technical assistance and a positive experience for both users and the IT team.

What are the most commonly searched types of It Helpdesk jobs in Elgin, IL?

The most popular types of It Helpdesk jobs in Elgin, IL are:

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For It Helpdesk Trainee jobs in Elgin, IL, the most frequently searched job titles are:

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It Helpdesk Trainee jobs near you
Infographic showing various It Helpdesk Trainee job openings in Elgin, IL as of June 2026, with employment types broken down into 10% Full Time, and 90% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $47,601 per year, or $22.9 per hour.

IT Helpdesk Technician

Chicago, IL • On-site

Impact Business Technology
Network Security • 11 - 50 employees
Learn more about Impact Business Technologyexternal

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

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Job description

We are seeking an IT Helpdesk Technician to join our team! You will resolve computer-related issues for our clients through telephone, remote support or on-site.


Responsibilities:

  • Perform scheduled and preventative maintenance for our clients including patch management, AV scans and OS maintenance
  • Provide technical assistance for networking, security, computer hardware and software
  • Resolve issues for clients via phone, in person, or using remote support tools
  • Recommend hardware and software improvements
  • Track customer issues and resolutions using a web-based helpdesk application


Qualifications:

  • Previous experience in IT, customer service, or other related fields
  • Ability to clearly communicate with clients, supervisors and team members
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor

Company Description

Impact Business Technology is a Managed IT Security and Services provider offering services to small and medium enterprises primarily in the Connecticut and NYC metro area. Our business is built on an unwavering commitment to deliver excellence in customer service. We focus every ticket, every project and every day on doing the right thing for the customer.