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Desktop Support Manager Jobs in Elgin, IL (NOW HIRING)

Harrison Street

AVP, Support Manager

Chicago, IL · On-site

Manage the Desktop Support team and third-party outsourced Help Desk services to ensure efficient and effective service delivery * Manage daily Help Desk operations, ensuring all processes are ...

Syntricate Technologies

Desktop Support

Deerfield, IL · On-site

Desktop Support Location : Deerfield IL (Onsite) Duration : Contract Experience : 9+ : * Desktop Support: OSS (Local IT ) * Provide onsite and desk side support services to end users. * Build ...

Worldwide Flight Services

Desktop Support

Chicago, IL · On-site

$21 - $26.50/hr

Manage reported issues via GoToAssist Service Desk ticket system, telephone, remote access, and ... One - four years of desktop support experience. * Strong knowledge of computer hardware, including ...

Worldwide Flight Services

Desktop Support

Chicago, IL

$20.75 - $26.50/hr

Manage reported issues via GoToAssist Service Desk ticket system, telephone, remote access, and ... One - four years of desktop support experience. * Strong knowledge of computer hardware, including ...

Worldwide Flight Services

Desktop Support

Chicago, IL · On-site

$20.75 - $26.50/hr

Manage reported issues via GoToAssist Service Desk ticket system, telephone, remote access, and ... One - four years of desktop support experience. * Strong knowledge of computer hardware, including ...

Old Mission Capital

Desktop Support Engineer

Chicago, IL · On-site

$80K - $90K/yr

Manage user accounts, groups, and access in Active Directory and Entra ID * Support Microsoft 365 applications (Exchange Online, Teams, SharePoint, Office suite) * Keep desktops current with patches ...

Old Mission

Desktop Support Engineer

Chicago, IL

$80K - $90K/yr

Manage user accounts, groups, and access in Active Directory and Entra ID * Support Microsoft 365 applications (Exchange Online, Teams, SharePoint, Office suite) * Keep desktops current with patches ...

Hi-Tech Solutions

Desktop support

Oakbrook Terrace, IL

$19 - $23/hr

Works under general supervision; typically reports to a project leader or manager. A certain degree ... Qualifications windows os, desktop support, users, vpn Additional Information Lawrence E. Harmon ...

VDart

Senior Desktop Support

Chicago, IL · On-site

$21 - $26.50/hr

Senior Desktop Support Chicago, IL (Onsite) Contract * Troubleshooting & Managing Desktop / Laptop / Handhelds * Trouble shooting Printers * Knowledge on Servers and Network * Working knowledge on ...

Artech Information System LLC

desktop support

Chicago, IL

$20.75 - $26.50/hr

Desktop Support Representative Onsite Support Location: Chicago, IL Duration: 1+ years SKILLS OVERVIEW: Deskside Support Tech. Must be experienced in DESKSIDE support Win7/Win XP OS support.

Old Mission

Desktop Support Engineer

Chicago, IL · On-site

$80K - $90K/yr

Manage user accounts, groups, and access in Active Directory and Entra ID * Support Microsoft 365 applications (Exchange Online, Teams, SharePoint, Office suite) * Keep desktops current with patches ...

Artech Information System LLC

Desktop Support

Chicago, IL

$20.75 - $26.50/hr

Desktop Support Representative Onsite Support Location: Chicago, IL Duration: 1+ years SKILLS OVERVIEW: Deskside Support Tech. Must be experienced in DESKSIDE support Win7/Win XP OS support.

AA2IT

Desktop support Tech

Wheaton, IL · On-site

$22/hr

Desktop Support Tech Location: Naperville Pay Rate: $22/HR Req ID: CMPCJP00060625 Primary day to day: Desktop support at Bank of Montreal corporate location. Technicians need to build and configure ...

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How much do desktop support manager jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support manager in Elgin, IL is $35.76, according to ZipRecruiter salary data. Most workers in this role earn between $23.75 and $47.55 per hour, depending on experience, location, and employer.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools, making it accessible for those starting their IT careers.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Elgin, IL? The most popular types of Desktop Support jobs in Elgin, IL are:
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What cities near Elgin, IL are hiring for Desktop Support Manager jobs? Cities near Elgin, IL with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
AVP, Support Manager

AVP, Support Manager

Harrison Street

Chicago, IL • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Harrison Street Asset Management ("HSAM") is a leading global alternative investment management firm focused on real estate, infrastructure, and credit strategies across North America and Europe. Headquartered in Chicago, Toronto, and London with offices across North America, Europe, Asia and the Middle East, the firm has over $108 billion in assets under management on behalf of institutional investors and registered investment advisors globally.
 
Founded on a culture of innovation, HSAM is an early mover in alternative real estate and mid-market infrastructure. Today, the firm's global team, consisting of more than 520 professionals, is committed to creating long-term value through deep sector expertise and forward-thinking strategies.
 
Under direction of the technology group's Head of Technology Infrastructure and Support Operations, the Support Manager will focus on Harrison Street's user environment and will be responsible for day-to-day support operational needs ensuring efficient service delivery, high customer satisfaction and continuous improvement of systems and processes.
 
The Support Manager also provides senior-level guidance to Desktop Support personnel and will interface directly with internal customers when required. The Support Manager will work with other staff members of the Business Technology Group and third-party vendors to implement and test new systems and services and create and update established processes and procedures. 
 
Responsibilities:
  • 65%     User Environment Maintenance and Daily Technology Operations
  • Manage the Desktop Support team and third-party outsourced Help Desk services to ensure efficient and effective service delivery
  • Manage daily Help Desk operations, ensuring all processes are thoroughly documented, audited, and maintained
  • Monitor and manage customer experience, ensuring timely and effective resolution of issues to maintain the highest level of user satisfaction
  • Manage team schedules to ensure Help Desk and Desktop Support are adequately staffed
  • Ensure all Standard Operating Procedures (SOPs) are accurate, clearly documented, and followed.
  • Develop and maintain comprehensive reporting and dashboards to track and analyze key performance indicators (KPIs), service level, and operational performance.
  • Resolve issues that the Desktop Support team does not have the skill set to resolve while cross-training and documenting findings and resolutions so future instances can be handled by Help Desk personnel.
  • Understand and follow all departmental and security related policies and procedures
  • Collaborate cross-functionally with other technology teams, business teams, and third-party vendors to improve service delivery and technology.
  • Identify opportunities for automation and optimization to enhance efficiency and scalability of operational and support processes.   
  • Generate and maintain reports on software, hardware, and user technology licenses 
  • Analyze and assess reports on user tickets submitted to identify improvement opportunities within current operating procedures
  • Communicate effectively and clearly, set individual and team expectations, and hold Help Desk and Desktop Support teams accountable
  • Actively seek out and participate in projects to maintain and improve processes and customer support experience 
 
  • 20%     Documentation
  • Develop, document and maintain Help Desk support processes and workflows
  • Frequently review and update technical user guides in Zendesk 
  • Standardize documentation practices across internal teams and vendor support
 
  • 10%     Technology R&D & Proof of Concept
  • Research new technologies or existing technology enhancements to satisfy a business requirement.
  • Install, test, and document new or existing technologies within a test environment.
  • Create management-facing presentations that include research findings and solution recommendations with cost and implementation details for each option.
 
  • 5%       Miscellaneous
  • Stay current with industry trends and best practices in technology customer support and apply insights to continuously enhance Help Desk support.
  • Perform other duties as assigned.  
Requirements:
  • Bachelor's Degree in technical discipline such as Computer Science, Information Services, or related field  
  • 7+ years of technical support and customer service experience  
  • Experience working with RMM tools (ConnectWise, Intune, etc.), and security tools (Microsoft Defender)  
  • Experience working with IT ticketing systems (Zendesk preferred), demonstrating a strong understanding of managing and maintaining processes, optimizing workflows and generating accurate, data driven reports to support operational efficiency and continuous improvement.
  • Experience providing support for Windows operating systems, standard desktop applications (e.g., Office 365), workstation imaging, Active Directory, Microsoft Entra, Exchange Online, Intune (MDM), basic networking, video conferencing (Zoom, Microsoft Teams), telephony, collaboration tools (Microsoft Teams, SharePoint), and Microsoft 365  
  • Highly organized with the ability to work under pressure and react quickly to meet deadlines, manage competing priorities, and resolve time-sensitive support issues in a fast-paced environment
  • Customer service oriented with a problem-solving attitude 
  • Must be able to analyze requests, determine the underlying problem, and recommend proper solution  
  • Must be detail-oriented, result-focused, possess effective written and verbal communication skills, and able to support change management initiatives 
  • Must be able to maintain professional and effective working relations with supervisors, co-workers, and direct reports
  • Must be able to follow standard Help Desk support operating procedures 
  • Must be able to work flexible hours, including weekends and evenings 
  • Must be able to manage support issues remotely during off hours
  • Must be able to learn new skills and technologies 
  • Must be able to handle multiple projects simultaneously  
  • Must be able to lift or move supplies, equipment, boxes and materials weighing up to 40lbs
$125,000 - $200,000 a year
For Illinois Only: The expected base salary range for this position is $125,000 to $200,000. Actual salaries may vary based on a number of factors, including skills, experience, and qualifications.
 
In addition to base salary, total compensation at Harrison Street includes a generous discretionary bonus, along with a comprehensive range of benefits - including medical, financial, and wellness programs - designed to support our employees both professionally and personally.
Harrison Street is proud to be an equal opportunity employer committed to diversity, equity and inclusion in the workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. 
 
If you require accessibility assistance applying for open positions, please contact our ADA Accessible Line at (312) 920-0500 or [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. 
 
Harrison Street does not accept unsolicited headhunter and agency resumes. Harrison Street will not pay fees to any third-party agency or company that does not have a signed agreement with Harrison Street. 
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