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Desktop Support Manager Jobs in Elgin, IL (NOW HIRING)

Artech Information System LLC

desktop support

Chicago, IL · On-site

$20.75 - $26.50/hr

Deskside Support Specialist Duration: 12+Months (Possible Extension) Location : CHICAGO, IL (Onsite) SKILLS OVERVIEW (List or Overview): Candidate requires 5-7+ years of Deskside Break/Fix ...

IDEX

Desktop Support Systems Analyst

Northbrook, IL

$36/hr

Manage and resolve incidents using an ITSM system, ensuring timely resolution * Deliver outstanding ... Minimum 3 years in enterprise desktop support * Strong knowledge of Microsoft 365 (Outlook, Teams ...

Service Global, Inc

Desktop EUC L1

Park Ridge, IL · On-site

$20 - $25.25/hr

Manage IMAC and deskside support services. * Manage hard- and soft-break fix services for laptops and desktops. * Provide Conference room support, Remote Desktop support and Event Support at the ...

Magicforce

Desktop Analyst

Chicago, IL

$60 - $70/hr

Knowledge of PC Operating systems, Networking, Computer Operations and Helpdesk Support. JOB DUTIES (List in order of importance) 1. Manage desktop tickets/work orders for Department of Public Health ...

SCIGON

Field Support Manager

Oak Brook, IL · On-site

$100 - $125/hr

Experience managing field services, desktop support, or end-user computing teams. * Strong incident and escalation management experience. * Excellent communication and stakeholder management skills.

Robert Half

Help Desk/Desktop Support Analyst

Itasca, IL · On-site

$23.75 - $27.50/hr

Manage and update support tickets accurately to ensure clear communication, proper tracking, and ... or desktop support capacity. * Working knowledge of Microsoft Windows environments, including ...

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Desktop Support Manager information

See Elgin, IL salary details

$14

$35

$59

How much do desktop support manager jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for desktop support manager in Elgin, IL is $35.76, according to ZipRecruiter salary data. Most workers in this role earn between $23.75 and $47.55 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
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Desktop Support Manager jobs near you

desktop support

Artech Information System LLC

Chicago, IL • On-site

$20.75 - $26.50/hr

Contractor

Re-posted 17 days ago

Job description

Company Description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Title: Deskside Support Specialist

Duration: 12+Months (Possible Extension)

Location : CHICAGO, IL (Onsite)

SKILLS OVERVIEW (List or Overview):

Candidate requires 5-7+ years of Deskside Break/Fix troubleshooting and solutioning experience in larger corporate environments.

Must have provided VIP level Support

The support platform is Microsoft OS including Win7 and some Win10 (piloting).

pc refreshing and id creation 

Additional Information

For more information, Please contact

Shubham

973-295-4595

Artech logo

About Artech

Sourced by ZipRecruiter

Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Morristown, NJ, US

Year founded

1992

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