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Desktop Support Manager Jobs in Elgin, IL (NOW HIRING)

Scigon Solutions

Field Support Manager

Oak Brook, IL · On-site

$86K - $115K/yr

Experience managing field services, desktop support, or end-user computing teams. * Strong incident and escalation management experience. * Excellent communication and stakeholder management skills.

Kelco Industries

IT Desktop Support

Woodstock, IL · On-site

Provide technical support and troubleshooting for desktops, laptops, printers, peripherals, software, and basic network connectivity issues. * Install, configure, maintain, and replace computers ...

New

Service Global, Inc

Desktop Engineer L1

Deerfield, IL · On-site

Job Responsibilities: • Manage desktop device (hardware, software, and connectivity) incidents through to resolution. • Manage IMAC and deskside support services. • Manage hard and soft break ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Elgin, IL

Desktop Support Manager information

See Elgin, IL salary details

$14

$35

$59

How much do desktop support manager jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for desktop support manager in Elgin, IL is $35.76, according to ZipRecruiter salary data. Most workers in this role earn between $23.75 and $47.55 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.
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Desktop Support Manager jobs near you

Field Support Manager

Scigon Solutions

Oak Brook, IL • On-site

$86K - $115K/yr

Other

Posted 6 days ago

Job description


Field Support Manager Salary: $86,250-$115,000 Position Summary

The Field Support Manager is responsible for leading a team of Level 2 Field Support Technicians who provide onsite and remote support across corporate locations. This role ensures the delivery of high-quality end-user support services, drives operational excellence, manages escalations, and develops technical support personnel to meet business and customer needs.

Key Responsibilities <>Team Leadership & People Management
  • Lead, coach, mentor, and develop L2 Field Support technicians.
  • Conduct performance management activities including goal setting, evaluations, and development planning.
  • Foster a customer-focused, high-performance team culture.
  • Manage staffing, scheduling, and workforce planning to ensure adequate coverage.

<>Support Operations
  • Oversee day-to-day field support operations across assigned locations.
  • Ensure timely resolution of hardware, software, networking, and endpoint issues.
  • Monitor ticket queues and support metrics to ensure service commitments are achieved.
  • Drive continuous improvement initiatives to enhance support effectiveness and end-user satisfaction.

<>Escalation Management
  • Act as the primary escalation point for critical incidents and unresolved support issues.
  • Coordinate with Service Desk, Infrastructure, Applications, and third-party vendors to drive issue resolution.
  • Facilitate communication during major incidents and service disruptions.

<>Resource Planning
  • Manage technician assignments and site coverage models.
  • Forecast resource requirements based on business growth and demand.
  • Support budgeting and asset planning activities.

<>Stakeholder Management
  • Build relationships with site leadership and business stakeholders.
  • Ensure support services align with organizational priorities.
  • Provide regular operational reporting and service updates.

Qualifications <>Required
  • Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
  • 5+ years of IT support experience.
  • 2+ years of people leadership experience.
  • Experience managing field services, desktop support, or end-user computing teams.
  • Strong incident and escalation management experience.
  • Excellent communication and stakeholder management skills.

<>Preferred
  • ITIL Foundation certification.
  • Experience supporting multiple sites or distributed operations.
  • ServiceNow or equivalent ITSM platform experience.

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