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Desktop Support Manager Jobs in Elgin, IL (NOW HIRING)

Prolim Global

Desktop Support Specialist

Chicago, IL · On-site

We are seeking a skilled Desktop Support Specialist to provide hands-on and remote technical ... Manage user incidents and service requests through ServiceNow , including logging, prioritization ...

New

SDI Presence

Senior Desktop Support Specialist

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage team scheduling and workload distribution. * Develop and maintain SOPs, runbooks, and technical documentation. * Respond to and resolve escalated desktop support issues. * Ensure ticket ...

SDI Presence

Senior Desktop Support Specialist

Chicago, IL

$60K - $79K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage team scheduling and workload distribution. * Develop and maintain SOPs, runbooks, and technical documentation. * Respond to and resolve escalated desktop support issues. * Ensure ticket ...

ConfigUSA

Desktop Support Specialist

Chicago, IL · On-site

Desktop Support Specialist Required Skills: Deep technical knowledge of Windows 10/11, macOS, and ... Tanium (endpoint management, data gathering, software deployment). ServiceNow (ITSM incident and ...

New

SDI Presence

Desktop Support Specialist II

Chicago, IL

$25.96 - $33.65/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed ... The Desktop Support Specialist reports to the Senior Desktop Lead and works closely with the ...

Mindlance

Desktop Support

Arlington Heights, IL · On-site

$20.50 - $26/hr

Application Support Technician Location: Arlington Heights, IL 60004 (onsite) Duration: 05+ Months JD: * Perform installation, configuration, administration, and tuning of software application ...

Artech Information System LLC

desktop support

Chicago, IL

$20.75 - $26.50/hr

Deskside Support Specialist Duration: 12+Months (Possible Extension) Location : CHICAGO, IL (Onsite) SKILLS OVERVIEW (List or Overview): Candidate requires 5-7+ years of Deskside Break/Fix ...

SDI Presence

Desktop Support Specialist II

Chicago, IL

$25.96 - $33.65/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed ... The Desktop Support Specialist reports to the Senior Desktop Lead and works closely with the ...

SDI Presence

Desktop Support Specialist II

Chicago, IL · On-site

$25.96 - $33.65/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed ... The Desktop Support Specialist reports to the Senior Desktop Lead and works closely with the ...

SDI Presence

Desktop Support Specialist II

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed ... The Desktop Support Specialist reports to the Senior Desktop Lead and works closely with the ...

Connection

Be Seen First

IT Specialist (AI & Desktop Support)

Downers Grove, IL · On-site

$27.88 - $31.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Perform PC inventory management, asset tracking, shipping, and receiving of equipment. * Follow documented procedures while managing multiple priorities. * Assist with general desktop support ...

IDEX Corporation

Desktop Support Systems Analyst

Northbrook, IL · On-site

$36/hr

  • Medical

  • Retirement

  • PTO

Manage and resolve incidents using an ITSM system, ensuring timely resolution * Deliver outstanding ... Minimum 3 years in enterprise desktop support * Strong knowledge of Microsoft 365 (Outlook, Teams ...

IDEX

Desktop Support Systems Analyst

Northbrook, IL

$36/hr

  • Medical

  • Retirement

  • PTO

Manage and resolve incidents using an ITSM system, ensuring timely resolution * Deliver outstanding ... Minimum 3 years in enterprise desktop support * Strong knowledge of Microsoft 365 (Outlook, Teams ...

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Showing results 21-40

All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Elgin, IL

Desktop Support Manager information

See Elgin, IL salary details

$14

$35

$59

How much do desktop support manager jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for desktop support manager in Elgin, IL is $35.76, according to ZipRecruiter salary data. Most workers in this role earn between $23.75 and $47.55 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.
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Desktop Support Manager jobs near you

Desktop Support Engineer - L3

Forhyre

Downers Grove, IL

Full-time

Re-posted 20 days ago

Job description

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.

If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions.

You should also be familiar with remote troubleshooting techniques.

Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

Responsibilities

  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

Requirements

  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude