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Desktop Support Manager Jobs in Chicago, IL (NOW HIRING)

Polsinelli

User Support Manager

Chicago, IL · On-site

They are seeking a User Support Manager to oversee the Desktop Support team, ensuring efficient technical support services and managing team performance to enhance customer satisfaction.

Harrison Street

AVP, Support Manager

Chicago, IL · On-site

Manage the Desktop Support team and third-party outsourced Help Desk services to ensure efficient and effective service delivery * Manage daily Help Desk operations, ensuring all processes are ...

Syntricate Technologies

Desktop Support

Deerfield, IL · On-site

Desktop Support Location : Deerfield IL (Onsite) Duration : Contract Experience : 9+ : * Desktop Support: OSS (Local IT ) * Provide onsite and desk side support services to end users. * Build ...

Worldwide Flight Services

Desktop Support

Chicago, IL · On-site

$21 - $26.50/hr

Manage reported issues via GoToAssist Service Desk ticket system, telephone, remote access, and ... One - four years of desktop support experience. * Strong knowledge of computer hardware, including ...

Worldwide Flight Services

Desktop Support

Chicago, IL

$20.75 - $26.50/hr

Manage reported issues via GoToAssist Service Desk ticket system, telephone, remote access, and ... One - four years of desktop support experience. * Strong knowledge of computer hardware, including ...

Worldwide Flight Services

Desktop Support

Chicago, IL · On-site

$20.75 - $26.50/hr

Manage reported issues via GoToAssist Service Desk ticket system, telephone, remote access, and ... One - four years of desktop support experience. * Strong knowledge of computer hardware, including ...

Collabera Technologies

Desktop Support

Downers Grove, IL · On-site

$17 - $21/hr

... management, Engineering partners and peers. • Acts as a role model to others in support of the ... Desktop Support * MAC OS Reach Out to a Recruiter * Recruiter * Email * Phone * SHAKTHIKANNAN KONAR ...

Old Mission Capital

Desktop Support Engineer

Chicago, IL · On-site

$80K - $90K/yr

Manage user accounts, groups, and access in Active Directory and Entra ID * Support Microsoft 365 applications (Exchange Online, Teams, SharePoint, Office suite) * Keep desktops current with patches ...

Old Mission

Desktop Support Engineer

Chicago, IL

$80K - $90K/yr

Manage user accounts, groups, and access in Active Directory and Entra ID * Support Microsoft 365 applications (Exchange Online, Teams, SharePoint, Office suite) * Keep desktops current with patches ...

Hi-Tech Solutions

Desktop support

Oakbrook Terrace, IL

$19 - $23/hr

Works under general supervision; typically reports to a project leader or manager. A certain degree ... Qualifications windows os, desktop support, users, vpn Additional Information Lawrence E. Harmon ...

Artech Information System LLC

DESKTOP SUPPORT

Hammond, IN

$19.50 - $24.75/hr

Desktop Support Representative Distributed Client Services Location: Hammond,IN Duration:1+ year (with possible extension) Skills Overview Deskside Support Tech. Must be experienced in DESKSIDE ...

Sonoma Consulting

Desktop Support Technician

Bolingbrook, IL · On-site

$20 - $25.50/hr

Desktop Support Technician Sonoma Consulting is one of the fastest growing national IT Consulting and Executive Search company in the United States, which was founded in 2011 by Mark McGee, the ...

Insight

Desktop Support Technician

Chicago, IL

$50K - $55K/yr

Insight Hospital is seeking a dedicated Desktop Support Technician to join our IT team. The Desktop ... Familiarity with ITIL best practices for incident management, problem management, and change ...

Insight

Desktop Support Technician

Chicago, IL · On-site

$50K - $55K/yr

Insight Hospital is seeking a dedicated Desktop Support Technician to join our IT team. The Desktop ... Familiarity with ITIL best practices for incident management, problem management, and change ...

Dahl Consulting

Desktop Support

Downers Grove, IL · On-site

$18 - $20/hr

Desktop Support Location : Downers Grove, IL Job Type : Contract (12 Months) Compensation : $18 ... Ability to manage multiple large initiatives while supporting daily operational needs.

VDart

Senior Desktop Support

Chicago, IL · On-site

$21 - $26.50/hr

Senior Desktop Support Chicago, IL (Onsite) Contract * Troubleshooting & Managing Desktop / Laptop / Handhelds * Trouble shooting Printers * Knowledge on Servers and Network * Working knowledge on ...

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Desktop Support Manager information

See Chicago, IL salary details

$15

$37

$62

How much do desktop support manager jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support manager in Chicago, IL is $37.26, according to ZipRecruiter salary data. Most workers in this role earn between $24.76 and $49.52 per hour, depending on experience, location, and employer.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools, making it accessible for those starting their IT careers.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Chicago, IL? The most popular types of Desktop Support jobs in Chicago, IL are:
What are popular job titles related to Desktop Support Manager jobs in Chicago, IL? For Desktop Support Manager jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Chicago, IL look for? The top searched job categories for Desktop Support Manager jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Desktop Support Manager jobs? Cities near Chicago, IL with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
User Support Manager

User Support Manager

Polsinelli

Chicago, IL • On-site

Full-time

Posted 6 days ago

Job description

Job Summary:
Polsinelli is a law firm that fosters creativity and professional growth within its team. They are seeking a User Support Manager to oversee the Desktop Support team, ensuring efficient technical support services and managing team performance to enhance customer satisfaction.
Responsibilities:
• Establish and enforce Desktop Support service level agreements in alignment with leadership to establish problem resolution expectations and timeframes.
• Analyze performance of Desktop Support activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
• Must demonstrate expertise in administering and optimizing the Freshservice ITSM platform, including incident, problem, change, and asset management workflows.
• Proven strong knowledge of ITIL best practices and hands-on experience configuring Freshservice automations, service catalogs, SLAs, reporting, and integrations to improve IT service delivery and operational efficiency.
• Manage the processing of incoming support calls to the Desktop Support team via telephone and e-mail to ensure courteous, timely, and effective resolution of end user issues.
• Work with the Director of User Experience to design and enforce request handling and escalation policies and procedures.
• Coordinate with the Desktop Support and Help Desk teams to perform hands-on fixes onsite.
• Track and analyze trends in Desktop Support requests and generate statistical reports.
• Oversee the development, implementation, and administration of Desktop Support staff training procedures and policies.
Qualifications:
Required:
• Demonstrated progressive experience in the supervision of a technical support team.
• Proven track record of developing and providing Service Level Agreements and Desktop Support deliverables.
• Solid relationship management and performance management skills.
• Ability to motivate and direct staff members and subordinates.
• Strong understanding of the organization’s goals and objectives.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on listening and questioning skills.
• Strong documentation skills.
• Ability to conduct research into a wide range of issues as required.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language to non-technical staff and end users.
• Attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Will require some travel.
• Computer Information Systems bachelor’s degree with 10 or more years of experience.
Company:
Polsinelli is an Am Law 100 firm with more than 1,000 attorneys in 22 offices. Founded in 1972, the company is headquartered in Kansas City, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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