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Contract Desktop Support Jobs in Chicago, IL (NOW HIRING)

Prolim Global

Desktop Support Specialist

Chicago, IL · On-site

Contract Experience Required: 2-4 Years Job Summary : We are seeking a skilled Desktop Support Specialist to provide hands-on and remote technical support for enterprise hardware, operating systems ...

SDI Presence

Desktop Support Specialist

Chicago, IL · On-site

The Desktop Support Specialist will report to the Operations Manager and team lead and will work ... contract between SDI Presence and the recruitment agency or party requesting payment of a fee.

SDI Presence

Desktop Support Specialist

Chicago, IL · On-site

The Desktop Support Specialist will report to the Operations Manager and team lead and will work ... contract between SDI Presence and the recruitment agency or party requesting payment of a fee.

Empower AI Inc.

Desktop Support Technician I

Chicago, IL · On-site

$21 - $26.50/hr

Qualifications CONTRACT REQUIRED QUALIFICATIONS This following are REQUIRED for this position ... desktop support. - 2 years experience with Smartphone support. - 2 years experience with remote ...

Empower AI Inc.

Desktop Support Technician I

Chicago, IL · On-site

$21 - $26.50/hr

Qualifications CONTRACT REQUIRED QUALIFICATIONS This following are REQUIRED for this position ... desktop support. - 2 years experience with Smartphone support. - 2 years experience with remote ...

Empower AI Inc.

Desktop Support Technician I

Chicago, IL

$21 - $26.50/hr

Qualifications CONTRACT REQUIRED QUALIFICATIONS This following are REQUIRED for this position ... desktop support. - 2 years experience with Smartphone support. - 2 years experience with remote ...

Robert Half

Help Desk/Desktop Support Analyst

Itasca, IL · On-site

$23.75 - $27.50/hr

This contract-to-permanent opportunity is ideal for someone who takes initiative, enjoys working ... support to end users. * Troubleshoot desktop, software, and basic application problems within a ...

TEKsystems

Desktop Support Specialist

Chicago, IL

$22 - $25/hr

Requirements: * 3-5 years of desktop support or technical support experience * Experience ... Job Type & Location This is a Contract position based out of Chicago, IL. Pay and Benefits The pay ...

TEKsystems

Desktop Support Specialist

Chicago, IL

$22 - $25/hr

Requirements: * 3-5 years of desktop support or technical support experience * Experience ... Job Type & Location This is a Contract position based out of Chicago, IL. Pay and Benefits The pay ...

Service Global, Inc

Desktop EUC L1

Park Ridge, IL · On-site

$20 - $25.25/hr

Manage desktop device (hardware, software, and connectivity) incidents through to resolution ... Provide VIP support for deskside issues per contract and be the point of contact at the site for ...

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All JobsContract Desktop Support JobsContract Desktop Support Jobs in Chicago, IL

Contract Desktop Support information

See Chicago, IL salary details

$10

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$47

How much do contract desktop support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for contract desktop support in Chicago, IL is $27.81, according to ZipRecruiter salary data. Most workers in this role earn between $21.30 and $31.68 per hour, depending on experience, location, and employer.

What is a contract desktop support specialist?

A Contract Desktop Support specialist is an IT professional hired on a temporary or project basis to provide technical assistance to users within an organization. Their main responsibilities include installing, troubleshooting, and maintaining computer hardware, software, and peripheral devices. They resolve user issues either remotely or onsite, ensuring minimal disruption to business operations. These specialists may also assist with system upgrades, network connectivity, and security protocols as needed. As contract workers, they are typically employed for a set period or for specific projects rather than as full-time permanent staff.

What are the key skills and qualifications needed to thrive as a contract desktop support specialist, and why are they important?

To thrive as a Contract Desktop Support specialist, you need solid knowledge of hardware troubleshooting, operating systems, and network fundamentals, often backed by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems, and software deployment platforms is typically required. Strong customer service, problem-solving abilities, and effective communication skills help you resolve issues efficiently and build trust with end-users. These skills ensure minimized downtime, high user satisfaction, and smooth daily operations in diverse organizational environments.

What are some common challenges faced by contract desktop support professionals, and how can they best address them?

Contract Desktop Support professionals often encounter challenges such as quickly adapting to new IT environments, managing diverse hardware and software setups, and balancing multiple support requests. Success in this role requires strong troubleshooting skills, effective time management, and excellent communication to clearly explain technical issues to users. Building rapport with full-time staff and proactively familiarizing yourself with the organization's systems can help contract professionals integrate smoothly and provide high-quality support.

What is the difference between Contract Desktop Support vs Help Desk Technician?

AspectContract Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL Foundation
Work EnvironmentContract-based, on-site or remote, client sitesHelp desk, call centers, remote support
Employer & IndustryIT service providers, consulting firmsCorporate IT departments, MSPs
Common Search IntentContract Desktop Support vs Help Desk Technician

Contract Desktop Support and Help Desk Technician roles often overlap in certifications and work environments, but Contract Desktop Support typically involves short-term contracts providing on-site or remote technical assistance directly to clients. Help Desk Technicians usually work within a company's internal IT team, focusing on remote support and troubleshooting. Both roles require similar skills but differ mainly in employment type and scope of work.

What are the most commonly searched types of Desktop Support jobs in Chicago, IL?

The most popular types of Desktop Support jobs in Chicago, IL are:

What are popular job titles related to Contract Desktop Support jobs in Chicago, IL?

For Contract Desktop Support jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Contract Desktop Support jobs in Chicago, IL look for?

The top searched job categories for Contract Desktop Support jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Contract Desktop Support jobs?

Cities near Chicago, IL with the most Contract Desktop Support job openings:

Contract Desktop Support jobs near you
Infographic showing various Contract Desktop Support job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,843 per year, or $27.8 per hour.

Desktop Support Specialist

Prolim Global

Chicago, IL • On-site

Contractor

Posted 24 days ago

Key responsibilities

  • Build, configure, provision, and deploy Dell Windows laptops using Microsoft Intune and Windows Autopilot.

  • Provide Tier 1/Tier 2 desktop and endpoint support for Windows and macOS users.

  • Manage user incidents and service requests through ServiceNow, including logging, prioritization, escalation, resolution, and SLA tracking.

Job description

PROLIM Global Corporation (www.prolim.com) is currently seeking Desktop Support Specialist for location, Chicago, IL, United State location for one of our Top clients.
Location: Chicago, IL – Onsite
Duration: 6 Months [ With Possible Extension]
Job Type: Contract
Experience Required: 2-4 Years

Job Summary:

We are seeking a skilled Desktop Support Specialist to provide hands-on and remote technical support for enterprise hardware, operating systems, and core business applications. The ideal candidate will have strong experience supporting Windows 10/11, macOS, Dell commercial laptops, Active Directory, Microsoft Intune, Autopilot, Tanium, and ServiceNow.

The candidate will be responsible for endpoint provisioning, troubleshooting, lifecycle management, security compliance, and delivering excellent customer support in an enterprise environment.

Key Responsibilities

  • Build, configure, provision, and deploy Dell Windows laptops using Microsoft Intune and Windows Autopilot.
  • Configure and support macOS devices using Jamf.
  • Provide Tier 1/Tier 2 desktop and endpoint support for Windows and macOS users.
  • Troubleshoot hardware failures, operating system issues, application problems, VPN, Wi-Fi, network connectivity, monitors, docking stations, and peripherals.
  • Manage user incidents and service requests through ServiceNow, including logging, prioritization, escalation, resolution, and SLA tracking.
  • Use Tanium for endpoint management, real-time endpoint queries, compliance monitoring, and software deployment.
  • Administer Active Directory, including domain services, Group Policy, user account provisioning, and access management.
  • Support Microsoft Intune and Autopilot for zero-touch device deployment, configuration, and compliance policies.
  • Maintain accurate hardware and software inventory throughout the complete asset lifecycle.
  • Support employee onboarding, offboarding, device replacements, repairs, and equipment disposal.
  • Diagnose and resolve technical issues while minimizing user downtime.
  • Document troubleshooting steps, resolutions, configurations, and asset information.
  • Provide clear and professional technical assistance to non-technical users.
  • Collaborate with IT teams to escalate complex issues and improve endpoint support processes.

Required Qualifications

  • 2–4 years of experience in desktop support, technical support, endpoint support, or desktop engineering in a corporate environment.
  • Strong hands-on knowledge of Windows 10/11 and macOS.
  • Strong experience supporting Dell commercial laptops and enterprise peripherals.
  • Hands-on experience with Active Directory, including Group Policy and account provisioning.
  • Hands-on experience with Microsoft Intune and Windows Autopilot.
  • Experience with Tanium for endpoint management and software deployment.
  • Experience with ServiceNow for ITSM incident and request management.
  • Experience with Jamf for macOS device management is preferred.
  • Strong troubleshooting skills across hardware, software, operating system, VPN, Wi-Fi, and basic network issues.
  • Excellent communication and customer-service skills.
  • Ability to explain technical concepts clearly to non-technical users.
  • Strong teamwork, organization, and problem-solving abilities.

Preferred Skills

  • Microsoft Entra ID / Identity Management
  • Windows 11
  • OpenLDAP
  • ServiceNow
  • Microsoft Intune
  • Windows Autopilot
  • Tanium
  • Jamf
  • Active Directory / Group Policy
  • Dell commercial hardware
  • macOS
  • VPN / Wi-Fi troubleshooting

Candidates must be available to work onsite in Chicago from the first day of the engagement.

About PROLIM Corporation   

PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services. 

Their IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.