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Desktop Support Engineer Jobs in Chicago, IL (NOW HIRING)

AHEAD

Desktop Support Engineer

Libertyville, IL · On-site

AHEAD builds platforms for digital business and is seeking a Desktop Support Engineer to serve as a point of contact for end users. This role involves troubleshooting user support incidents ...

AHEAD

Desktop Support Engineer

Libertyville, IL

$65K - $75K/yr

Responsibilities also include provisioning and deployment of laptops and desktop applications, supporting applications, and maintaining office technology hardware.  Our ideal candidate must be a ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Desktop Support / End User Support / System Engineer Duration: Long Term Location: Mokena, IL ( Onsite Role) Please call me on 732 979 2323 to discuss rate PRIMARY PURPOSE OF POSITION: To be ...

AHEAD

Desktop Support Engineer

Libertyville, IL · On-site

$65K - $75K/yr

Responsibilities also include provisioning and deployment of laptops and desktop applications, supporting applications, and maintaining office technology hardware. Our ideal candidate must be a ...

AHEAD

Desktop Support Engineer

Libertyville, IL

$65K - $75K/yr

Responsibilities also include provisioning and deployment of laptops and desktop applications, supporting applications, and maintaining office technology hardware. Our ideal candidate must be a ...

Martin Brower

Desktop Support Engineer

Rosemont, IL · On-site

$87K - $109K/yr

Serve as Tier 2 escalation point for complex desktop, laptop, and mobile device issues. * Perform ... Provide executive-level support as needed * Conduct root cause analysis and implement preventative ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

End User Support / Desktop Support Duration: Longterm Location: Mokena, IL ( Onsite Role) Immediate Start PRIMARY PURPOSE OF POSITION: To be technical lead and provide day-to-day operational supports ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Desktop Support / End User Support Duration: Longterm Location: Mokena, IL ( Onsite Role) Immediate Start PRIMARY PURPOSE OF POSITION: To be technical lead and provide day-to-day operational supports ...

Martin Brower

Desktop Support Engineer

Rosemont, IL

Serve as Tier 2 escalation point for complex desktop, laptop, and mobile device issues. * Perform ... Provide executive-level support as needed * Conduct root cause analysis and implement preventative ...

Martin Brower

Desktop Support Engineer

Rosemont, IL

Serve as Tier 2 escalation point for complex desktop, laptop, and mobile device issues. * Perform ... Provide executive-level support as needed * Conduct root cause analysis and implement preventative ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Role: End User Support / Desktop Support Duration: Longterm Location: Mokena, IL ( Onsite Role) PRIMARY PURPOSE OF POSITION: To be technical lead and provide day-to-day operational supports of ...

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All JobsDesktop Support Engineer JobsDesktop Support Engineer Jobs in Chicago, IL

Desktop Support Engineer information

See Chicago, IL salary details

$10

$27

$47

How much do desktop support engineer jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for desktop support engineer in Chicago, IL is $27.83, according to ZipRecruiter salary data. Most workers in this role earn between $21.30 and $31.73 per hour, depending on experience, location, and employer.

What does a desktop support engineer do?

A desktop support engineer provides technical assistance to users by troubleshooting hardware, software, and network issues on desktop computers and related devices. They install, configure, and maintain computer systems, often using remote tools and diagnostic software, and may hold certifications like CompTIA A+ to ensure technical proficiency.

What Does a Desktop Support Engineer Do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What is the highest salary of a desktop support engineer?

The highest salary for a desktop support engineer can exceed $70,000 to $80,000 annually, especially for those with advanced certifications, extensive experience, or working in high-cost-of-living areas. Senior roles or those with specialized skills in networking, security, or enterprise environments may earn higher compensation.

What are some common challenges faced by Desktop Support Engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

Is desktop support a good entry-level job?

Desktop Support Engineer roles are often suitable as entry-level positions because they require basic technical skills, knowledge of operating systems, and troubleshooting abilities. These jobs provide hands-on experience with hardware, software, and customer service, making them a common starting point in IT careers.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

What are Desktop Support Engineers?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What engineer makes $500,000 a year?

While most desktop support engineers earn significantly less, some senior or specialized IT professionals with extensive experience, certifications, and advanced skills in enterprise environments can reach or exceed a $500,000 annual salary, often through bonuses, stock options, or consulting roles. Such high earnings are rare and typically involve leadership positions or highly specialized technical expertise.

What are the key skills and qualifications needed to thrive as a Desktop Support Engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.
More about Desktop Support Engineer jobs
What are the most commonly searched types of Desktop Support Engineer jobs in Chicago, IL? The most popular types of Desktop Support Engineer jobs in Chicago, IL are:
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What job categories do people searching Desktop Support Engineer jobs in Chicago, IL look for? The top searched job categories for Desktop Support Engineer jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Desktop Support Engineer jobs? Cities near Chicago, IL with the most Desktop Support Engineer job openings:
Desktop Support Engineer jobs near you
Infographic showing various Desktop Support Engineer job openings in Chicago, IL as of July 2026, with employment types broken down into 10% Locum Tenens, 67% Full Time, 11% Part Time, 1% Temporary, and 11% Contract. Highlights an 74% Physical, 3% Hybrid, and 23% Remote job distribution, with an average salary of $57,887 per year, or $27.8 per hour.

Desktop Support Engineer - L1

Forhyre

Downers Grove, IL

Full-time

Posted 28 days ago

Job description

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.

If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions.

You should also be familiar with remote troubleshooting techniques.

Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

Responsibilities

  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

Requirements

  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude