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Desktop Support Engineer Jobs in Chicago, IL (NOW HIRING)

Artech Information System LLC

Desktop Support

Chicago, IL

$20.75 - $26.50/hr

Desktop Support Representative Onsite Support Location: Chicago, IL Duration: 1+ years SKILLS OVERVIEW: Deskside Support Tech. Must be experienced in DESKSIDE support Win7/Win XP OS support.

Addison Group

Senior Support Engineer

Mundelein, IL · On-site

$75K - $90K/yr

Job Title: Senior Support Engineer Industry: Information Technology / Professional Services ... Serve as an escalation resource for complex desktop support and end-user technology issues.

Artech Information System LLC

desktop support

Chicago, IL

$20.75 - $26.50/hr

Desktop Support Representative Onsite Support Location: Chicago, IL Duration: 1+ years SKILLS OVERVIEW: Deskside Support Tech. Must be experienced in DESKSIDE support Win7/Win XP OS support.

DV Trading LLC

Trade Desk Support Engineer

Chicago, IL · On-site

... Support Engineer to join their IT department. The role involves handling L1 through L3 level ... desktop support experience • Experience with version control systems such as git/puppet • ...

Cornerstone

Desktop Support Manager

Chicago, IL

The Manager, Desktop Support, is responsible for managing the day-to-day operations of Desktop Support for their assigned offices. The Manager partners with their counterpart to create full ...

TEKsystems

Desktop Support Technician

Villa Park, IL

$25 - $33/hr

Desktop Support Technician Position Summary The Desktop Support Technician provides technical support for end users, ensuring the reliable operation of hardware, software, mobile devices, and ...

New

Insight

Desktop Support Technician

Chicago, IL · On-site

$50K - $55K/yr

Insight Hospital is seeking a dedicated Desktop Support Technician to join our IT team. The Desktop Support Technician will play a critical role in providing technical support and assistance to our ...

Insight

Desktop Support Technician

Chicago, IL

$50K - $55K/yr

Insight Hospital is seeking a dedicated Desktop Support Technician to join our IT team. The Desktop Support Technician will play a critical role in providing technical support and assistance to our ...

Service Global, Inc

Desktop Engineer L1

Deerfield, IL · On-site

Job Responsibilities: • Manage desktop device (hardware, software, and connectivity) incidents through to resolution. • Manage IMAC and deskside support services. • Manage hard and soft break ...

Service Global, Inc

Desktop Engineer L1

Deerfield, IL · On-site

Job Responsibilities: • Manage desktop device (hardware, software, and connectivity) incidents through to resolution. • Manage IMAC and deskside support services. • Manage hard and soft break ...

Connection

Desktop Support Analyst

Chicago, IL · On-site

$25 - $28/hr

Overview Connection Services has a fantastic opportunity for a Desktop Support Specialist to join a dynamic and professional corporate environment in Chicago, IL. This is an excellent opportunity to ...

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All JobsDesktop Support Engineer JobsDesktop Support Engineer Jobs in Chicago, IL

Desktop Support Engineer information

See Chicago, IL salary details

$10

$27

$47

How much do desktop support engineer jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for desktop support engineer in Chicago, IL is $27.83, according to ZipRecruiter salary data. Most workers in this role earn between $21.30 and $31.73 per hour, depending on experience, location, and employer.

What does a desktop support engineer do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What are some common challenges faced by desktop support engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

How much does a desktop support engineer make in the US?

A desktop support engineer in the US typically earns between $45,000 and $70,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced professionals with certifications like CompTIA A+ or Microsoft Certified can earn higher salaries. The role often involves troubleshooting hardware and software issues, supporting end-users, and maintaining IT systems.

What is a desktop support engineer?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What are the key skills and qualifications needed to thrive as a desktop support engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.
More about Desktop Support Engineer jobs
What are the most commonly searched types of Desktop Support Engineer jobs in Chicago, IL? The most popular types of Desktop Support Engineer jobs in Chicago, IL are:
What are popular job titles related to Desktop Support Engineer jobs in Chicago, IL? For Desktop Support Engineer jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Desktop Support Engineer jobs in Chicago, IL look for? The top searched job categories for Desktop Support Engineer jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Desktop Support Engineer jobs? Cities near Chicago, IL with the most Desktop Support Engineer job openings:
Desktop Support Engineer jobs near you
Infographic showing various Desktop Support Engineer job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,889 per year, or $27.8 per hour.

desktop support

Artech Information System LLC

Bannockburn, IL

$21 - $26.75/hr

Full-time

Re-posted 17 days ago

Job description

Company Description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Title: Desktop Support Representative Onsite Support

Job ID # Fast Path [18976]

Duration: 1+ Years (Possible Extension)

Location: Bannockburn,IL-60015 Onsite)

Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors.

This candidate would need to be a leader type and a well-diversified Deskside Tech.

Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients.

Outlook PST files.

Break/Fix troubleshooting experience in larger corporate environments.

Must be experienced in DESKSIDE support, Remote / CTS Support, SCCM, Windows, Incident, IMAC, VDI, SW/Break/fix, IMAC, Ability to solve tickets remotely, work with SCCD.

This candidate would need to be a leader type and a well-diversified Deskside Tech. Someone who can document procedures well (organized).

Additional Information

For more information, Please contact

Shubham

973-295-4595

Artech logo

About Artech

Sourced by ZipRecruiter

Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Morristown, NJ, US

Year founded

1992

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