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Desktop Support Engineer Jobs in Evanston, IL (NOW HIRING)

Forhyre

Desktop Support Engineer - L1

Downers Grove, IL · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

AHEAD

Desktop Support Engineer

Libertyville, IL · On-site

$65K - $75K/yr

Responsibilities also include provisioning and deployment of laptops and desktop applications, supporting applications, and maintaining office technology hardware. Our ideal candidate must be a ...

Martin Brower

Desktop Support Engineer

Rosemont, IL · On-site

Serve as Tier 2 escalation point for complex desktop, laptop, and mobile device issues. * Perform ... Provide executive-level support as needed * Conduct root cause analysis and implement preventative ...

Martin Brower

Desktop Support Engineer

Rosemont, IL · On-site

Serve as Tier 2 escalation point for complex desktop, laptop, and mobile device issues. * Perform ... Provide executive-level support as needed * Conduct root cause analysis and implement preventative ...

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All JobsDesktop Support Engineer JobsDesktop Support Engineer Jobs in Evanston, IL

Desktop Support Engineer information

See Evanston, IL salary details

$9

$25

$43

How much do desktop support engineer jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for desktop support engineer in Evanston, IL is $25.91, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $29.52 per hour, depending on experience, location, and employer.

What does a desktop support engineer do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What are some common challenges faced by desktop support engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

How much does a desktop support engineer make in the US?

A desktop support engineer in the US typically earns between $45,000 and $70,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced professionals with certifications like CompTIA A+ or Microsoft Certified can earn higher salaries. The role often involves troubleshooting hardware and software issues, supporting end-users, and maintaining IT systems.

What is a desktop support engineer?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What are the key skills and qualifications needed to thrive as a desktop support engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.
More about Desktop Support Engineer jobs
What job categories do people searching Desktop Support Engineer jobs in Evanston, IL look for? The top searched job categories for Desktop Support Engineer jobs in Evanston, IL are:
What cities near Evanston, IL are hiring for Desktop Support Engineer jobs? Cities near Evanston, IL with the most Desktop Support Engineer job openings:
Desktop Support Engineer jobs near you
Infographic showing various Desktop Support Engineer job openings in Evanston, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $53,885 per year, or $25.9 per hour.

Desktop Support Engineer - L1

Forhyre

Downers Grove, IL • On-site

Full-time

Re-posted 12 days ago

Job description

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.

If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions.

You should also be familiar with remote troubleshooting techniques.

Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

Responsibilities

  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

Requirements

  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude