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Desktop Support Engineer Jobs in Downers Grove, IL

Old Mission Capital

Desktop Support Engineer

Chicago, IL · On-site

$80K - $90K/yr

Desktop Support Engineer Chicago, IL, United States Old Mission is a global proprietary trading firm that leverages state-of-the-art technology and research to identify and execute profitable trading ...

AceStack LLC

Desktop Support Engineer

Chicago, IL · On-site

Desktop Support Engineer Location: Chicago, IL - Onsite Fulltime Permanent FTE * Diagnose and troubleshoot technical issues, including account setup, network configuration, software and hardware ...

Old Mission

Desktop Support Engineer

Chicago, IL

$80K - $90K/yr

About the Role Old Mission Capital is looking for a hands-on Desktop Support Engineer to join our systems team. You'll support the endpoint infrastructure behind our global trading operations which ...

Forhyre

Desktop Support Engineer - L1

Downers Grove, IL · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Old Mission

Desktop Support Engineer

Chicago, IL · On-site

$80K - $90K/yr

About the Role Old Mission Capital is looking for a hands-on Desktop Support Engineer to join our systems team. You'll support the endpoint infrastructure behind our global trading operations which ...

Interactive Brokers

Desktop Support Engineer

Chicago, IL · On-site

$85K - $95K/yr

Desktop Support Engineer Chicago, IL Company Overview Interactive Brokers Group, Inc. is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We ...

Old Mission

Desktop Support Engineer

Chicago, IL · On-site

$80K - $90K/yr

About the Role Old Mission Capital is looking for a hands-on Desktop Support Engineer to join our systems team. You'll support the endpoint infrastructure behind our global trading operations which ...

Interactive Brokers

Desktop Support Engineer

Chicago, IL · On-site

$85K - $95K/yr

Interactive Brokers (IBKR) is seeking a Desktop Support Engineer to join our Information Technology team. This role provides first-level technical support for Microsoft Windows platforms across the ...

Interactive Brokers

Desktop Support Engineer

Chicago, IL · On-site

$85K - $95K/yr

Interactive Brokers (IBKR) is seeking a Desktop Support Engineer to join our Information Technology team. This role provides first-level technical support for Microsoft Windows platforms across the ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Desktop Support / End User Support / System Engineer Duration: Long Term Location: Mokena, IL ( Onsite Role) Please call me on 732 979 2323 to discuss rate PRIMARY PURPOSE OF POSITION: To be ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Desktop Support / End User Support / System Engineer Duration: Long Term Location: Mokena, IL ( Onsite Role) Please call me on 732 979 2323 to discuss rate PRIMARY PURPOSE OF POSITION: To be ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Role: End User Support / Desktop Support Duration: Longterm Location: Mokena, IL ( Onsite Role) PRIMARY PURPOSE OF POSITION: To be technical lead and provide day-to-day operational supports of ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Desktop Support / End User Support Duration: Longterm Location: Mokena, IL ( Onsite Role) Immediate Start PRIMARY PURPOSE OF POSITION: To be technical lead and provide day-to-day operational supports ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

End User Support / Desktop Support Duration: Longterm Location: Mokena, IL ( Onsite Role) Immediate Start PRIMARY PURPOSE OF POSITION: To be technical lead and provide day-to-day operational supports ...

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Desktop Support Engineer information

See Downers Grove, IL salary details

$10

$26

$45

How much do desktop support engineer jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support engineer in Downers Grove, IL is $26.94, according to ZipRecruiter salary data. Most workers in this role earn between $20.62 and $30.72 per hour, depending on experience, location, and employer.

What Does a Desktop Support Engineer Do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What are the key skills and qualifications needed to thrive as a Desktop Support Engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.

What are some common challenges faced by Desktop Support Engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

What are Desktop Support Engineers?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

More about Desktop Support Engineer jobs
What are the most commonly searched types of Desktop Support Engineer jobs in Downers Grove, IL? The most popular types of Desktop Support Engineer jobs in Downers Grove, IL are:
What are popular job titles related to Desktop Support Engineer jobs in Downers Grove, IL? For Desktop Support Engineer jobs in Downers Grove, IL, the most frequently searched job titles are:
What job categories do people searching Desktop Support Engineer jobs in Downers Grove, IL look for? The top searched job categories for Desktop Support Engineer jobs in Downers Grove, IL are:
What cities near Downers Grove, IL are hiring for Desktop Support Engineer jobs? Cities near Downers Grove, IL with the most Desktop Support Engineer job openings:
Desktop Support Engineer jobs near you
Infographic showing various Desktop Support Engineer job openings in Downers Grove, IL as of May 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 50% Physical, and 50% Remote job distribution, with an average salary of $56,029 per year, or $26.9 per hour.
Desktop Support Engineer

Desktop Support Engineer

Old Mission Capital

Chicago, IL • On-site

$80K - $90K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Desktop Support Engineer

Chicago, IL, United States

Old Mission is a global proprietary trading firm that leverages state-of-the-art technology and research to identify and execute profitable trading strategies across multiple asset classes around the world. Our offices in Chicago, New York, and London are all composed of naturally-curious individuals who thrive in a team environment and constantly strive for improvement.

Old Mission does not seek capital from outside investors, allowing us the flexibility to aggressively invest in our team members and keep them engaged in the firm's growth.

About the Role

Old Mission Capital is looking for a hands-on Desktop Support Engineer to join our systems team. You'll support the endpoint infrastructure behind our global trading operations which includes keeping desktops running, users productive, and systems secure. This is a great opportunity for someone early in their career who takes ownership and wants to grow in a fast-paced financial services environment.

Responsibilities
  • Maintain and support the Windows and Linux desktop environment across global offices
  • Deploy and manage endpoints using Microsoft Intune
  • Manage user accounts, groups, and access in Active Directory and Entra ID
  • Support Microsoft 365 applications (Exchange Online, Teams, SharePoint, Office suite)
  • Keep desktops current with patches and security updates
  • Execute physical desk moves, hardware setup, and equipment reconfiguration as staff and seating arrangements change
  • Monitor service desk ticket queues to ensure timely response
  • Provide basic network, phone, and video conferencing support
  • Proactively identify recurring support issues and recommend process, documentation, or system improvements
  • Occasional weekend support will be required for upgrades, data center work, or emergencies
Required Skills
  • 1–2 years of desktop support experience
  • Hands-on experience with Windows 11 and Microsoft 365
  • Familiarity with Intune or similar endpoint management tools
  • Experience supporting remote users and VPN troubleshooting
  • Basic networking knowledge (DNS, DHCP, TCP/IP)
  • Strong communicator with good organizational skills and a team-first attitude
  • Bachelor's degree in a related field preferred
  • Ability to work rotational shift, M-F, 7am and 9am start time
  • Ability to work the on-call rotational shift once a month
Benefits and Perks
  • Fully paid Medical, Dental, Vision, Disability, and Life Insurance
  • Fully stocked kitchen; free breakfast and lunch every day on-site
  • Tuition Reimbursement Program
  • 401(k) with employer match
  • Paid Vacation, Sick, and Parental leaves
  • Commuter and Flexible Spending Programs
Base Salary Range

$80,000 - $90,000 - Salaries are based on numerous factors such as skills, experience, and education. Our compensation package also includes a discretionary bonus and a comprehensive benefits program for full-time employees. For more information, reach out to your recruiter.

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