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Desktop Support Manager Jobs in Chicago, IL (NOW HIRING)

Prolim Global

Desktop Support Specialist

Chicago, IL · On-site

We are seeking a skilled Desktop Support Specialist to provide hands-on and remote technical ... Manage user incidents and service requests through ServiceNow , including logging, prioritization ...

Insight

Senior Desktop Support Technician

Chicago, IL · On-site

$55K - $65K/yr

Manage and support the Ring Central phone system, including configuration, user management, and ... Minimum of 2 years of experience in desktop support or a related field. * Strong knowledge of ...

Insight

Senior Desktop Support Technician

Chicago, IL · On-site

$55K - $65K/yr

Manage and support the Ring Central phone system, including configuration, user management, and ... Minimum of 2 years of experience in desktop support or a related field. * Strong knowledge of ...

Clarity Partners LLC

Desktop Analyst

Chicago, IL · On-site

$55K - $65K/yr

Manage desktop tickets and work orders for the client, assigning and following up on service requests. * Dispatch and guide desktop analysts supporting client clinic locations. * Coordinate the ...

ConfigUSA

Desktop Support Specialist

Chicago, IL · On-site

Desktop Support Specialist Required Skills: Deep technical knowledge of Windows 10/11, macOS, and ... Tanium (endpoint management, data gathering, software deployment). ServiceNow (ITSM incident and ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Role: Desktop Support / End User Support Duration: Longterm Location: Mokena, IL ( Onsite Role ... Manage service Print Services vendor to ensure excellent support, ensure all contractual agreements ...

Clarity Partners LLC

Desktop Analyst

Chicago, IL · On-site

$55K - $65K/yr

Manage desktop tickets and work orders for the client, assigning and following up on service requests. * Dispatch and guide desktop analysts supporting client clinic locations. * Coordinate the ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Desktop Support / End User Support / System Engineer Duration: Long Term Location: Mokena, IL ... Manage service Print Services vendor to ensure excellent support, ensure all contractual agreements ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Role: End User Support / Desktop Support Duration: Longterm Location: Mokena, IL ( Onsite Role ... Manage service Print Services vendor to ensure excellent support, ensure all contractual agreements ...

SDI Presence

Desktop Support Specialist

Chicago, IL

The Desktop Support Specialist will report to the Operations Manager and team lead and will work closely with other members of the technology department to support all end users. Responsibilities

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Chicago, IL

Desktop Support Manager information

See Chicago, IL salary details

$15

$37

$62

How much do desktop support manager jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for desktop support manager in Chicago, IL is $37.26, according to ZipRecruiter salary data. Most workers in this role earn between $24.76 and $49.52 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

What are the most commonly searched types of Desktop Support jobs in Chicago, IL?

The most popular types of Desktop Support jobs in Chicago, IL are:

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For Desktop Support Manager jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Desktop Support Manager jobs in Chicago, IL look for?

The top searched job categories for Desktop Support Manager jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Desktop Support Manager jobs?

Cities near Chicago, IL with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $77,507 per year, or $37.3 per hour.

Desktop Support Engineer - L1

Forhyre

Downers Grove, IL

Full-time

Re-posted 11 days ago

Job description

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.

If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions.

You should also be familiar with remote troubleshooting techniques.

Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

Responsibilities

  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

Requirements

  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude