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Desktop Support Manager Jobs in Chicago, IL (NOW HIRING)

Insight

Senior Desktop Support Technician

Chicago, IL

$55K - $65K/yr

Manage and support the Ring Central phone system, including configuration, user management, and ... Minimum of 2 years of experience in desktop support or a related field. * Strong knowledge of ...

ConfigUSA

Desktop Support Specialist

Chicago, IL · On-site

Desktop Support Specialist Required Skills: Deep technical knowledge of Windows 10/11, macOS, and ... Tanium (endpoint management, data gathering, software deployment). ServiceNow (ITSM incident and ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Desktop Support / End User Support / System Engineer Duration: Long Term Location: Mokena, IL ... Manage service Print Services vendor to ensure excellent support, ensure all contractual agreements ...

Artech Information System LLC

desktop support

Chicago, IL · On-site

$20.75 - $26.50/hr

Deskside Support Specialist Duration: 12+Months (Possible Extension) Location : CHICAGO, IL (Onsite) SKILLS OVERVIEW (List or Overview): Candidate requires 5-7+ years of Deskside Break/Fix ...

Clarity Partners LLC

Desktop Analyst

Chicago, IL · On-site

$55K - $65K/yr

Manage desktop tickets and work orders for the client, assigning and following up on service requests. * Dispatch and guide desktop analysts supporting client clinic locations. * Coordinate the ...

SDI Presence

Desktop Support Specialist II

Chicago, IL · On-site

$25.96 - $33.65/hr

With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed ... The Desktop Support Specialist reports to the Senior Desktop Lead and works closely with the ...

SDI Presence

Desktop Support Specialist II

Chicago, IL · On-site

$25.96 - $33.65/hr

With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed ... The Desktop Support Specialist reports to the Senior Desktop Lead and works closely with the ...

Clarity Partners LLC

Desktop Analyst

Chicago, IL · On-site

$55K - $65K/yr

Manage desktop tickets and work orders for the client, assigning and following up on service requests. * Dispatch and guide desktop analysts supporting client clinic locations. * Coordinate the ...

SDI Presence

Desktop Support Specialist II

Chicago, IL · On-site

$25.96 - $33.65/hr

With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed ... The Desktop Support Specialist reports to the Senior Desktop Lead and works closely with the ...

Connection

Be Seen First

IT Specialist (AI & Desktop Support)

Downers Grove, IL · On-site

$27.88 - $31.25/hr

Perform PC inventory management, asset tracking, shipping, and receiving of equipment. * Follow documented procedures while managing multiple priorities. * Assist with general desktop support ...

IDEX

Desktop Support Systems Analyst

Northbrook, IL · On-site

$36/hr

Manage and resolve incidents using an ITSM system, ensuring timely resolution * Deliver outstanding ... Minimum 3 years in enterprise desktop support * Strong knowledge of Microsoft 365 (Outlook, Teams ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Chicago, IL

Desktop Support Manager information

See Chicago, IL salary details

$15

$37

$62

How much do desktop support manager jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for desktop support manager in Chicago, IL is $37.29, according to ZipRecruiter salary data. Most workers in this role earn between $24.76 and $49.57 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

What are the most commonly searched types of Desktop Support jobs in Chicago, IL?

The most popular types of Desktop Support jobs in Chicago, IL are:

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For Desktop Support Manager jobs in Chicago, IL, the most frequently searched job titles are:

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The top searched job categories for Desktop Support Manager jobs in Chicago, IL are:

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Cities near Chicago, IL with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $77,568 per year, or $37.3 per hour.

Senior Desktop Support Technician

Insight

Chicago, IL

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 4 days ago

Insight Enterprises rating

8.2

Company rating: 8.2 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

57th of 225 rated it services

Job description

WE ARE INSIGHT:
At Insight Hospital and Medical Center Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like to be a part of our future team, please apply now!
About Insight Hospital: Insight Hospital is a leading healthcare provider dedicated to providing high-quality care and service to our patients. We are committed to utilizing cutting-edge technology to enhance patient care and streamline operations.
Job Description: Insight Hospital is seeking a talented and experienced Level 2 Senior Desktop Support Technician to join our IT team. The ideal candidate will have a strong background in desktop support, with expertise in troubleshooting hardware and software issues, familiarity with the Ring Central phone system, and proficiency in managing Active Directory, Office 365 portal, print servers, file servers, and Group Policy Objects (GPO) computer imaging, deployment.
These duties are to be performed in a highly confidential manner, following the mission, values, and behaviors of Insight Hospital and Medical Center. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers, and guests.
Responsibilities:
  • Provide Level 2 technical support to end-users across the organization, including desktops, laptops, printers, mobile devices, and other peripherals.
  • Troubleshoot and resolve hardware and software issues in a timely and efficient manner.
  • Manage and support the Ring Central phone system, including configuration, user management, and troubleshooting.
  • Administer and maintain Active Directory, including user accounts, group policies, and security permissions.
  • Manage Office 365 portal, including user accounts, email configurations, and SharePoint access.
  • Monitor and maintain printers, ensuring optimal performance and availability.
  • Manage file servers, including permissions, access controls, and storage allocation.
  • Create and manage Group Policy Objects (GPO) to enforce security policies and standardize configurations.
  • Collaborate with IT team members and other departments to implement and support technology solutions.
  • Document support processes, procedures, and troubleshooting steps.
  • Active Directory, AppLocker, Windows Firewall, NTFS permissions, Windows registry, BitLocker, VBScript/PowerShell scripting, DNS, DHCP, Windows 10/Server 2016, Microsoft Office 365/2016, Internet Explorer, Microsoft Edge, Google Chrome and Citrix experience a plus.
  • Oversee daily operations and be a point of contact for all desktop team escalations
  • Willing to be on call as needed on weekends and off hours for support
  • Act as a team lead for projects and daily tasks
FTE: Full time Monday-Friday 9:00 a.m.-5:00 p.m.
Qualifications:
  • Minimum of 2 years of experience in desktop support or a related field.
  • Strong knowledge of Windows operating systems (Windows 10, Windows Server) and Microsoft Office Suite.
  • Experience with the Ring Central phone system, including configuration and troubleshooting.
  • Proficiency in managing Active Directory, Office 365 portal, print servers, file servers, and Group Policy Objects (GPO).
  • Excellent troubleshooting skills with the ability to diagnose and resolve technical issues independently.
  • Strong communication and interpersonal skills, with the ability to interact professionally with end-users of all levels.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
Benefits:
  • Paid Sick Time - effective 90 days after employment
  • Paid Vacation Time - effective 90 days after employment
  • Health, vision amp; dental benefits - eligible at 30 days, following the 1st of the following month
  • Short and long-term disability and basic life insurance - after 30 days of employment
Insight Employees are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs.
Insight is an equal opportunity employer and values workplace diversity!

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