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Desktop Support Manager Jobs in Carol Stream, IL

Hi-Tech Solutions

Desktop support

Oakbrook Terrace, IL · On-site

$19 - $23/hr

Works under general supervision; typically reports to a project leader or manager. A certain degree ... Qualifications windows os, desktop support, users, vpn Additional Information Lawrence E. Harmon ...

Syntricate Technologies

Desktop Support

Deerfield, IL · On-site

Syntricate Technologies is seeking a Desktop Support professional to provide both onsite and remote ... management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of ...

Syntricate Technologies

Desktop Support

Deerfield, IL · On-site

$20.50 - $26.25/hr

Syntricate Technologies is looking for a Desktop Support professional to provide onsite and remote ... management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of ...

Syntricate Technologies

Desktop Support

Deerfield, IL · On-site

$20.50 - $26.25/hr

Syntricate Technologies is seeking a Desktop Support professional to provide onsite and remote ... management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of ...

Artech Information System LLC

DESKTOP SUPPORT

Naperville, IL · On-site

$20.25 - $25.75/hr

Desktop Support Representative Onsite Support Location: Naperville, IL Duration: 1+ years Win7/Win XP OS support.troubleshooting Office 2003/2007/2010 support Executive end user trouble shooting ...

Artech Information System LLC

desktop support

Chicago, IL · On-site

$20.75 - $26.50/hr

Desktop Support Representative Onsite Support Location: Chicago, IL Duration: 1+ years SKILLS OVERVIEW: Deskside Support Tech. Must be experienced in DESKSIDE support Win7/Win XP OS support.

Artech Information System LLC

desktop support

Naperville, IL · On-site

$20.25 - $25.75/hr

Desktop Support Representative Onsite Support Location: naperville,il Duration: 1+ years Skills Overview Deskside Support Tech. Must be experienced in DESKSIDE support Win7/Win XP OS support.

Artech Information System LLC

desktop support

Bannockburn, IL · On-site

$21 - $26.75/hr

Desktop Support Representative Onsite Support Job ID # Fast Path [18976] Duration: 1+ Years (Possible Extension) Location: Bannockburn,IL-60015 Onsite) Candidates should be able to diagnose and ...

Artech Information System LLC

Desktop Support

Chicago, IL · On-site

$20.75 - $26.50/hr

Desktop Support Representative Onsite Support Location: Chicago, IL Duration: 1+ years SKILLS OVERVIEW: Deskside Support Tech. Must be experienced in DESKSIDE support Win7/Win XP OS support.

JobsMight, Inc.

Be Seen First

Help Desk Desktop Support (PART TIME)

Chicago, IL · On-site

$20 - $30/hr

Experience with Microsoft Intune / Endpoint Manager. * Experience with Microsoft Entra ID and Microsoft 365 administration. * Experience with remote desktop and remote support tools. * Experience ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Carol Stream, IL

Desktop Support Manager information

See Carol Stream, IL salary details

$15

$37

$62

How much do desktop support manager jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for desktop support manager in Carol Stream, IL is $37.41, according to ZipRecruiter salary data. Most workers in this role earn between $24.86 and $49.71 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
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Desktop Support Manager jobs near you

Desktop Support

North Star Staffing Solutions

Chicago, IL • On-site

Full-time

Re-posted 8 days ago

Job description

Company Description
Job Description

Investment Bank in Downtown Chicago is seeking a Desktop Support Analyst. Some of the responsibilities includes: providing level 1 & 2 support for 30 end users, consistent customer care, resolving technical assistance requests via telephone, emails, chat or desk side support and working with a support team for escalated issues.

Qualifications

3-5 years of application and desktop support experience in financial institutions; Effectively able to communicate with all levels of Management, IT teams and Bankers of all levels, also must have interpersonal skills Mobile Phones: IPhones, Blackberries, Androids; Printer issues :Active Directory - Password Resets; Ability to recognize and communicate risk with a strong track record for production risk mitigation is extremely important to the role; Ability to deliver quality products and processes to a production environment; MS Office Troubleshooting(Windows XP/7, Office 2003/2007/2010, Outlook); Maintain emotional control under stress. Maintain positive attitude when dealing with clients Some bending, stooping, climbing and walking. Occasional lifting and carrying of heavy objects

Additional Information

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