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Help Tech Chat Support Jobs in Elgin, IL (NOW HIRING)

Unilock Chicago, Inc

IT Help Desk Analyst

Aurora, IL

$60K - $70K/yr

Provide Level 1 and Level 2 technical support to Unilock employees, delivering prompt, professional ... while helping IT Desk assist employees * Provide administrative support for IT operations, ...

SATO America

Help Desk Technician I

Chicago, IL · On-site

$50K - $55K/yr

... IT support within the company. DUTIES AND RESPONSIBILITIES: * Manage Help Desk tickets in a timely manner. * Respond to customer issues via phone, email, and computer chat. * Provide customer ...

SATO America

Help Desk Technician I

Chicago, IL · On-site

$50K - $55K/yr

... IT support within the company. DUTIES AND RESPONSIBILITIES: * Manage Help Desk tickets in a timely manner. * Respond to customer issues via phone, email, and computer chat. * Provide customer ...

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Showing results 41-60

All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Elgin, IL

Help Tech Chat Support information

See Elgin, IL salary details

$26.7K

$43K

$65.2K

How much do help tech chat support jobs pay per year?

As of Aug 21, 2026, the average yearly pay for help tech chat support in Elgin, IL is $42,981.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,100.00 and $46,500.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Elgin, IL?

For Help Tech Chat Support jobs in Elgin, IL, the most frequently searched job titles are:

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The top searched job categories for Help Tech Chat Support jobs in Elgin, IL are:

What cities near Elgin, IL are hiring for Help Tech Chat Support jobs?

Cities near Elgin, IL with the most Help Tech Chat Support job openings:

Help Tech Chat Support jobs near you

IT Help Desk Analyst

Unilock Chicago, Inc

Aurora, IL

$60K - $70K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 9 days ago

Job description

PAVE A BRIGHTER FUTURE FOR YOURSELF!

Looking for a lifelong career with opportunities for advancement and unmatched benefits packages?
Unilock has been North America's premier manufacturer of concrete paving stones and retaining walls for 50 years. Our Aurora, IL location is growing. Unilock facilities are safe, modern, and fully automated production facilities.

We are currently hiring for a Help Desk Analyst 

What you’ll do

The Help Desk Analyst’s role provides vital support to Unilock’s employees and computer environment.

Duties and Responsibilities

  • Provide Level 1 and Level 2 technical support to Unilock employees, delivering prompt, professional, and customer-focused service.
  • Configure, deploy, and maintain computers, peripherals, and related technology equipment in accordance with company standards and best practices.
  • Effectively prioritize, manage, and resolve multiple support requests while meeting service expectations and deadlines.
  • Assist with the installation, configuration, and support of network-connected devices, including servers, printers, and manufacturing/plant equipment.
  • Collaborate with IT team members to deliver exceptional technology support, maintain system reliability, and continuously improve the user experience.
  • Manage the company mobile device program, including cell phone provisioning, inventory, carrier relationships, troubleshooting, and user support, while helping IT Desk assist employees
  • Provide administrative support for IT operations, including maintaining records, managing technology assets, preparing reports, and supporting departmental projects and initiatives

Skills and Requirements

  • Thorough understanding and experience with configuring Windows 10, 11, and Mac computers
  • Thorough understanding and experience working with Active Directory and Microsoft Entra ID
  • Thorough understanding and experience working with and supporting the Microsoft Office suite of software
  • Ability to investigate, resolve, and escalate issues in a timely and professional manner
  • Willingness to assist other departments quickly to resolve issues
  • Certification by Microsoft and one or more Helpdesk certifications
  • Able to work in a Office and Manufacturing environment

Carry out other related duties as needed to meet departmental and organizational objectives

Salary Range - $60K - $70K annually (Based on Experience) with the potential to earn a yearly bonus

This position is NOT remote. This position is based in Aurora, IL, with occasional travel to our other locations in the Midwest.

What we offer you

    • Health Benefits - Effective 1st of the month following start date
    • 401k Matching (after a year)
    • Life Insurance, HSA & FSA plans
    • Well-being Support
    • Charitable Contribution Matching
    • Paid Time Off
    • Year-End Company-wide closure/paid time off

Apply