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Help Desk Jobs in Springfield, IL (NOW HIRING)

Malibu Jack's Springfield

Team Member

Chatham, IL · On-site

$15 - $16/hr

This role is dynamic and hands-on, involving operating attractions, assisting guests at the front desk, supporting parties and group events, maintaining park cleanliness, and helping create an ...

U.S. Navy

IT Professional

Leland Grove, IL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Professional

Blue Mound, IL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Professional

Williamsville, IL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Professional

Taylorville, IL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Professional

Chatham, IL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

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All JobsHelp Desk JobsHelp Desk Jobs in Springfield, IL

Help Desk information

See Springfield, IL salary details

$12

$22

$33

How much do help desk jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for help desk in Springfield, IL is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.72 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is automating certain routine help desk tasks such as password resets and troubleshooting common issues, but Help Desk professionals are still essential for complex problems, customer service, and personalized support. AI tools can enhance efficiency, but human oversight and technical skills remain critical in the role.

What jobs pay 2000 a day?

Help desk jobs typically do not pay $2,000 a day; they usually offer hourly wages or salaries. High-paying roles in the tech or consulting industries, such as specialized IT consultants or project managers, can reach that level with experience and certifications, but these are not standard for help desk positions.

What jobs pay $10,000 a month without a degree?

Help desk roles typically do not pay $10,000 a month without advanced experience or certifications; most support positions offer lower salaries. High-paying tech jobs such as software development, cybersecurity, or cloud engineering often require specialized skills, certifications, or experience but can reach or exceed that income level without a degree. Freelance IT consulting or network administration may also offer high earnings based on expertise and client base.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What does a help desk job do?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, answer questions, and often use ticketing systems to track and resolve issues efficiently.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Springfield, IL? The most popular types of Help Desk jobs in Springfield, IL are:
What are popular job titles related to Help Desk jobs in Springfield, IL? For Help Desk jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Springfield, IL look for? The top searched job categories for Help Desk jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Help Desk jobs? Cities near Springfield, IL with the most Help Desk job openings:
Help Desk jobs near you

2PM - 10 PM Front Desk Agent- PM Shift

Hilton Garden Inn Springfield

Springfield, IL

$14 - $17.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Position: Front Desk Agent 

Reports To: Front Office Leadership / Assistant General Manager / General Manager 

Position Summary: The Front Desk Agent is responsible for providing exceptional service to guests during their stay. The primary focus is on welcoming guests, ensuring smooth check-ins and check-outs, and addressing guest inquiries and issues in a friendly, efficient manner. 

Pay Range: [Enter hourly or salary range] based on experience and qualifications

Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Greet and welcome guests upon arrival, ensuring a warm and positive first impression. Register guests into the hotel’s system, verifying reservation details, address, and payment information. 

  • Promote and enroll guests in the hotel’s loyalty program, providing recognition and benefits to members. 

  • Process payments during check-in and check-out, manage a house bank, and accurately report daily receipts. 

  • Assist guests with service requests, such as issuing keys, handling safety deposit boxes, and posting miscellaneous charges. 

  • Respond promptly and effectively to guest complaints, providing solutions and escalating as necessary. 

  • Answer telephone calls courteously, providing accurate information and service. Handle reservations with efficiency and accuracy. 

  • Assist with hotel shuttle or transportation services, ensuring timely and courteous service. 

  • Assist guests with luggage upon arrival and departure. 

  • Be knowledgeable about the local area, hotel services, and amenities, providing helpful information to guests. 

  • Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes. 

  • Be aware of and prepare for incoming VIP guests. 

  • Follow all company Standard Operating Procedures and perform additional tasks as directed by the General Manager. 

  • Exhibit a positive and cooperative attitude as part of the team. 

  • Communicate effectively with coworkers and contribute to a supportive work environment. 

  • Handle and account for keys properly. 

  • Understand and adhere to emergency procedures and security policies.

  • Ensure the confidentiality and protection of guest room numbers. 

  • Promote hotel amenities and upgrades to guests to enhance their experience and increase revenue. 

  • Must maintain a neat, clean, and well-groomed appearance in accordance with company standards

Qualifications: 

Education: High School diploma or equivalent. 

Experience: Prior experience in a customer service role preferred. 

  • Strong verbal and written communication skills. 

  • Basic computer skills. 

  • Knowledge of the hotel, its services, and the surrounding area. 

  • Ability to stand for extended periods, up to 8 hours. 

  • Ability to lift up to 15 lbs on occasion. 

  • Willingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs. 

Taking Care of You – Our Benefits

At Ivy, we believe in supporting our team both at work and in their personal lives. Your eligibility for benefits is based on your employment status, and full details will be shared with you during your first 30 days. Here’s a look at what we offer to help take care of you and your loved ones:

Health & Wellness

  • Medical
  • Dental
  • Vision
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)

Financial Security & Peace of Mind

  • Basic Life Insurance & AD&D
  • Voluntary Life Insurance
  • Voluntary Short-Term Disability
  • Voluntary Long-Term Disability
  • Critical Illness, Hospital Indemnity & Accident Plans
  • Pet Insurance
  • 401(k) Retirement Plan

Time to Recharge

  • Paid Time Off (PTO), available as it’s accrued

Ivy Hospitality is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Ivy Hospitality participates in E-Verify

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.

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