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Helpdesk Salaries Jobs in Springfield, IL (NOW HIRING)

Horace Mann

Sr Compensation Analyst

Springfield, IL · On-site

$76K - $106K/yr

Lead complex compensation analyses, market pricing, and salary recommendations. * Provide ... Since then, we've broadened our mission to helping all educators protect what they have today and ...

Horace Mann

Sr Compensation Analyst

Springfield, IL

$82K - $107K/yr

We help educators identify their financial goals and develop plans to achieve them. This includes ... Lead complex compensation analyses, market pricing, and salary recommendations. * Provide ...

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Helpdesk Salaries information

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How much do helpdesk salaries jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for helpdesk salaries in Springfield, IL is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.72 per hour, depending on experience, location, and employer.

Is a helpdesk a stressful job?

Helpdesk jobs can be stressful due to the need to handle multiple technical issues and assist users under time pressure. The level of stress often depends on the workload, complexity of problems, and the support environment, but strong communication and problem-solving skills can help manage stress effectively.

How much does help desk pay?

Helpdesk salaries typically range from $35,000 to $50,000 annually, depending on experience, certifications, and the work environment. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ can earn higher wages. Salaries can also vary based on geographic location and company size.

What is the difference between Helpdesk Salaries vs Technical Support Specialist?

AspectHelpdesk SalariesTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentHelpdesk centers, remote support, corporate officesHelpdesk, remote support, on-site troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT companies, tech support firms, corporate IT teams

Helpdesk Salaries and Technical Support Specialists often share similar credentials and work environments. The main difference lies in job scope: Helpdesk roles typically focus on basic troubleshooting and user support, while Technical Support Specialists may handle more complex technical issues. Both roles are essential in IT support, with overlapping skills and industry usage.

Is help desk a good career?

Helpdesk positions are entry-level IT roles that involve troubleshooting technical issues and providing user support, often requiring knowledge of operating systems and customer service skills. They can offer a stable career path with opportunities for advancement into network administration, cybersecurity, or IT management with experience and certifications. The role provides valuable technical skills and experience in a fast-paced environment.

What desk job makes the most money?

Helpdesk roles typically do not top the highest-paying desk jobs. The highest salaries for desk jobs are often found in executive assistant, IT manager, or systems architect positions, which require advanced skills, certifications, and experience. These roles can offer six-figure salaries, especially in large organizations or specialized industries.
What are popular job titles related to Helpdesk Salaries jobs in Springfield, IL? For Helpdesk Salaries jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Helpdesk Salaries jobs in Springfield, IL look for? The top searched job categories for Helpdesk Salaries jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Helpdesk Salaries jobs? Cities near Springfield, IL with the most Helpdesk Salaries job openings:
Helpdesk Salaries jobs near you

HELP DESK TECHNICIAN - TIER I

CDS Office Technologies

Springfield, IL • On-site

$19 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

CDS Office Technologies is the premier Managed Technology Services Provider in the Midwest and we are looking to add to our ever-growing team of IT professionals! We are looking to fill immediate openings in the position of Help Desk Technician. CDS offers an exciting, fast paced, environment where employees are frequently exposed to new learning opportunities as well as bleeding-edge technology, hardware, and software. With 9 locations and 50 years in business, CDS offers a diverse work environment for career-minded individuals who want to excel in the field of IT / Technology and who have a desire to advance their skillset and ultimately their career.
Applicants should be friendly, enthusiastic, and driven with a strong work ethic.
We are proud to offer a comprehensive benefits package including paid leave, vacation, medical, dental, vision, life insurance, and a starting salary of $19.00/hr. - $21.00/hr., based on experience and qualifications.
Job Location: On-Site, Springfield, IL
Job Summary:
Our help desk technicians (better known as our Managed Support Team) act as the first line of support for our clients. Duties included (but are not limited to):
  • Monitor and respond to IT support tickets in a timely manner
  • Providing solutions and advice on technical client issues via phone, email and chat
  • Manage and configure user accounts for various cloud platforms
  • Troubleshoot and resolve network and computer issues
  • Install printers and other peripheral hardware
  • Monitor and manage scheduled backups
  • Repair and upgrade existing computers - remotely
  • Assist with training clients on new technology implementations
  • Configure and manage VOIP phone system - remotely
  • Assist Tier 2 or Tier 3 engineers remotely with technical issues
  • Creating manuals for technical training
  • Using feedback from customers to improve problem-solving techniques and customer service
  • Documenting and analyzing technical issues and customer interactions
  • Stay current with best practices on how to help customers with technical issues
  • Assist internal staff as needed

Experience Requirements:
  • At least two years of experience as a Help Desk Technician and/or experience in call centers, customer, service, or IT.
  • Familiar with various computer and operating systems.
  • Must know how to use software management tools and troubleshooting techniques.

Skills and Qualifications:
  • Excellent interpersonal and customer service skills
  • Problem-solving and critical-thinking skills
  • Excellent written and verbal communication skills
  • Ability to quickly diagnose and resolve technical issues
  • Exceptional teamwork and leadership skills to help other technical support workers
  • Ability to learn new technologies and implement them

Education and Training:
  • HS diploma or GED equivalent required.
  • College degree in computer science, network administration or computer programming preferred.
  • Additional training certificates in IT infrastructure, network administration, and computer repair are beneficial.

Physical Requirements:
  • Ability to lift and carry up to 25 pounds
  • Ability to sit, bend and stand for extended periods, with periodic breaks.

Benefits:
  • 401(k) plan
  • Health, dental, and vision insurance
  • Life insurance
  • Paid time off
  • Vacation time off
  • Other benefits as outlined in the company's package.

CDS Office Technologies is an Equal Opportunity Employer: We are committed to providing equal opportunities to all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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