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Helpdesk Salaries Jobs in Springfield, IL (NOW HIRING)

Horace Mann

Help Desk/Service Specialist

Springfield, IL · On-site

$24.18 - $33.05/hr

Help Desk/Service Specialist Location : Hybrid - Springfield, IL (2-3 days on-site) Provides ... Salary is commensurate to experience, location, etc. Horace Mann was founded in 1945 by two ...

Horace Mann

Sr Compensation Analyst

Springfield, IL · On-site

$76K - $106K/yr

Lead complex compensation analyses, market pricing, and salary recommendations. * Provide ... Since then, we've broadened our mission to helping all educators protect what they have today and ...

Horace Mann

Sr Compensation Analyst

Springfield, IL · On-site

$82K - $107K/yr

We help educators identify their financial goals and develop plans to achieve them. This includes ... Lead complex compensation analyses, market pricing, and salary recommendations. * Provide ...

Bank Of Springfield

CRM Coordinator

Springfield, IL · On-site

$50K - $60K/yr

... helping strengthen relationships across our communities. Benefits May Include the Following: Please visit our careers page to learn more about benefits offered at BOS: Salary Range: The salary range ...

Bank Of Springfield

CRM Coordinator

Springfield, IL · On-site

$50K - $60K/yr

... helping strengthen relationships across our communities. Benefits May Include the Following: Please visit our careers page to learn more about benefits offered at BOS: Salary Range: The salary range ...

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Helpdesk Salaries information

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$12

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$33

How much do helpdesk salaries jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for helpdesk salaries in Springfield, IL is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.72 per hour, depending on experience, location, and employer.

What is the difference between Helpdesk Salaries vs Technical Support Specialist?

AspectHelpdesk SalariesTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentHelpdesk centers, remote support, corporate officesHelpdesk, remote support, on-site troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT companies, tech support firms, corporate IT teams

Helpdesk Salaries and Technical Support Specialists often share similar credentials and work environments. The main difference lies in job scope: Helpdesk roles typically focus on basic troubleshooting and user support, while Technical Support Specialists may handle more complex technical issues. Both roles are essential in IT support, with overlapping skills and industry usage.

Is IT help desk a good career?

IT help desk roles are entry-level positions that provide technical support and customer service, often requiring knowledge of operating systems, hardware, and troubleshooting tools. They can lead to career advancement in IT through gaining experience and certifications like CompTIA A+ or Network+, making it a viable starting point for a technology career.

What are popular job titles related to Helpdesk Salaries jobs in Springfield, IL?

For Helpdesk Salaries jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Helpdesk Salaries jobs in Springfield, IL look for?

The top searched job categories for Helpdesk Salaries jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Helpdesk Salaries jobs?

Cities near Springfield, IL with the most Helpdesk Salaries job openings:

Helpdesk Salaries jobs near you

Help Desk/Service Specialist

Horace Mann

Springfield, IL • Hybrid

$24.18 - $33.05/hr

Full-time

Posted 8 days ago

Job description

Job Title: Help Desk/Service Specialist

Location: Hybrid - Springfield, IL (2-3 days on-site)

Provides Technical support to clients by analyzing, identifying, and resolving client issues, including: PC, server or mainframe applications, and hardware. May interact with network service, software systems engineering, or applications development to restore service and identify and correct core problems. Simulates or recreates user problems to resolve operating difficulties. Issues can vary from simple questions to more complicated matters. Handles many requests in a short amount of time and is responsible for client satisfaction.

Responsibilities:

  • Basic/Intermediate level understanding of Operating Systems, Software and printer installations, networking (wireless and cabled), MS Office products, email, customer support.
  • Ability to multitask in a fast moving, busy environment.
  • Under direct supervision, responds to and diagnoses problems through discussion with users.
  • Resolves basic/intermediate level problems while referring more complex problems to senior level staff.
  • Performs duties within the guidelines and SLA's as defined by department standards.
  • Create incident and request "tickets' in a timely and accurate manner as specified by department guidelines.
  • Answers client questions and provide information, advice, or instructions to callers.

Requirements:

  • Relevant technical education at a vocational level and relevant experience in a technical help desk environment.
  • May be required to be on-call.
  • Work hours may extend beyond normal work hours.
  • Ability to work remotely for business continuity purposes, if required.
  • Service orientation with good phone and written business skills.

Salary Range: $24.18 - $33.05

  • Salary is commensurate to experience, location, etc.

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