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Helpdesk Salaries Jobs in Champaign, IL (NOW HIRING)

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$12

$23

$33

How much do helpdesk salaries jobs pay per hour?

As of May 28, 2026, the average hourly pay for helpdesk salaries in Champaign, IL is $23.18, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $26.01 per hour, depending on experience, location, and employer.

What is the difference between Helpdesk Salaries vs Technical Support Specialist?

AspectHelpdesk SalariesTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentHelpdesk centers, remote support, corporate officesHelpdesk, remote support, on-site troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT companies, tech support firms, corporate IT teams

Helpdesk Salaries and Technical Support Specialists often share similar credentials and work environments. The main difference lies in job scope: Helpdesk roles typically focus on basic troubleshooting and user support, while Technical Support Specialists may handle more complex technical issues. Both roles are essential in IT support, with overlapping skills and industry usage.

What are popular job titles related to Helpdesk Salaries jobs in Champaign, IL? For Helpdesk Salaries jobs in Champaign, IL, the most frequently searched job titles are:
What job categories do people searching Helpdesk Salaries jobs in Champaign, IL look for? The top searched job categories for Helpdesk Salaries jobs in Champaign, IL are:
What cities near Champaign, IL are hiring for Helpdesk Salaries jobs? Cities near Champaign, IL with the most Helpdesk Salaries job openings:
Helpdesk Salaries jobs near you
Helpdesk Support Technician

Helpdesk Support Technician

Kirby Medical Center

Monticello, IL • On-site

$16.38 - $20.48/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Job Type
Full-time
Description
Location: Monticello, Illinois
Shift: Day shift
Schedule: Mon-Fri 8AM-4:30PM. On Call rotation after 90 days. Off hours and weekends possible due to critical support need, not typical or regularly occurring.
Summary: Provides first-level technical support to end users by diagnosing and resolving basic hardware, software, and access issues. Serves as the primary point of contact for helpdesk requests, escalates complex issues appropriately, and supports consistent IT service delivery.
Benefits:
  • 40 hours of PTO effective date of hire
  • Health, Dental, Vision and Life insurance effective date of hire
  • Generous 401(k) match effective after 90 days
  • Quality/Goal incentive annually
  • Free Wellness Program

Requirements
  • High school graduate or equivalent required.
  • Certificate in computer science preferred (CompTIA A+, CompTIA Network+, etc)
  • Experience in IT helpdesk or customer (end user ) support preferred.
  • Hospital or medical information systems experience preferred.

Since 1941, Kirby Medical Center has been the premier provider of healthcare in Piatt County and surrounding areas. We are committed and proud to provide quality and compassionate healthcare services to people in need. Our values-based culture, employee engagement, and award winning healthcare have driven the success of our organization. Kirby Medical Center is an independent, not-for-profit hospital located on a beautiful campus in Monticello, IL with satellite clinics in Atwood, & Cerro Gordo, IL. Kirby Medical Center offers an outstanding benefits package and state-of-the-art medical equipment. Ideal candidates enjoy a workplace where compassion, positive attitudes, respect, excellence, and stewardship are on display every day.
Salary Description
$16.38-$20.48 per hour DOE

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