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Systems Support Engineer Jobs in Chicago, IL (NOW HIRING)

Tusker

Systems Support Engineer

Downers Grove, IL · On-site

$40K - $45K/yr

We are seeking a System Support Engineer to be the front-line support position dedicated to the quick response, diagnosis, and resolution of customer issues. This position will utilize a variety of ...

New

Addison Group

Senior Support Engineer

Mundelein, IL · On-site

$75K - $90K/yr

Job Title: Senior Support Engineer Industry: Information Technology / Professional Services ... Troubleshoot and maintain conference room, video conferencing, and audiovisual systems. * Support ...

Talent Solutions

IT Support Engineer

Chicago, IL

This formalizes the Systems Support Engineer role. It does not change the role, compensation, or employment terms, which remain governed by existing agreements. Its purpose is to define the role ...

New

Cooley

Product Support Engineer

Chicago, IL

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Background in QA, systems analysis, or light development * Familiarity with user research methods ...

Cooley LLP

Product Support Engineer

Chicago, IL · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Background in QA, systems analysis, or light development * Familiarity with user research methods ...

Cooley LLP

Product Support Engineer

Chicago, IL · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Background in QA, systems analysis, or light development * Familiarity with user research methods ...

Carefeed

Support Engineer

Chicago, IL · Remote

Carefeed works alongside existing EHR and HR systems and supports the way providers already operate ... As a Support Engineer, you'll investigate and fix client issues, design and implement changes to ...

Carefeed

Support Engineer

Chicago, IL · On-site +1

Carefeed works alongside existing EHR and HR systems and supports the way providers already operate ... As a Support Engineer, you'll investigate and fix client issues, design and implement changes to ...

Zuma

Support Engineer

Mundelein, IL · Remote

The Role As a Support Engineer at Zuma, you'll be a bridge between our customers, engineering team ... Ensure API integrations between Zuma and property management systems (PMS) / CRMs are set up and ...

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All JobsSystems Support Engineer JobsSystems Support Engineer Jobs in Chicago, IL

Systems Support Engineer information

See Chicago, IL salary details

$19

$44

$78

How much do systems support engineer jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for systems support engineer in Chicago, IL is $44.19, according to ZipRecruiter salary data. Most workers in this role earn between $32.69 and $50.00 per hour, depending on experience, location, and employer.

What is a systems support engineer?

Systems Support Engineers are IT professionals who maintain, troubleshoot, and optimize computer systems and networks within an organization. They handle technical issues, assist users with hardware and software problems, and ensure that systems are running efficiently and securely. Their responsibilities often include monitoring system performance, performing regular updates, and providing support for servers, workstations, and network infrastructure. Systems Support Engineers also document solutions and may help implement new technologies or upgrades.

What are the key skills and qualifications needed to thrive as a systems support engineer?

To thrive as a Systems Support Engineer, you need a solid understanding of operating systems, networking concepts, and hardware troubleshooting, often supported by a degree in computer science or related certifications. Familiarity with ticketing systems, remote support tools, and platforms like Windows, Linux, and cloud services is typically required. Strong problem-solving abilities, communication skills, and a customer-focused mindset help distinguish top performers in this field. These skills are essential for efficiently diagnosing and resolving technical issues, ensuring system reliability, and maintaining user satisfaction.

What are some common challenges systems support engineers face when troubleshooting complex technical issues, and how are these typically addressed within a team environment?

Systems Support Engineers often encounter complex technical problems that require thorough analysis and collaboration to resolve. Challenges may include diagnosing issues that span multiple systems, managing unexpected outages, or dealing with ambiguous error messages. These challenges are typically addressed by leveraging documentation, escalation procedures, and working closely with cross-functional teams such as network administrators, software developers, and end-users. Regular team meetings, knowledge-sharing sessions, and access to internal wikis help ensure that engineers can effectively collaborate and solve problems efficiently.

What is the difference between Systems Support Engineer vs Network Support Specialist?

AspectSystems Support EngineerNetwork Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentIT departments, technical support teams, data centersNetwork operations centers, enterprise networks, ISPs
Primary FocusSupporting and maintaining computer systems, hardware, and softwareManaging and troubleshooting network infrastructure and connectivity
Common TasksInstalling OS, troubleshooting hardware/software issues, user supportConfiguring routers/switches, monitoring network performance, resolving connectivity issues

While both roles support IT infrastructure, Systems Support Engineers focus on computer systems and software, whereas Network Support Specialists concentrate on network hardware and connectivity. Both roles often collaborate and require similar certifications, but their daily tasks and areas of expertise differ.

What are the most commonly searched types of Systems Support Engineer jobs in Chicago, IL? The most popular types of Systems Support Engineer jobs in Chicago, IL are:
What are popular job titles related to Systems Support Engineer jobs in Chicago, IL? For Systems Support Engineer jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Systems Support Engineer jobs in Chicago, IL look for? The top searched job categories for Systems Support Engineer jobs in Chicago, IL are:
Systems Support Engineer jobs near you
Infographic showing various Systems Support Engineer job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $91,905 per year, or $44.2 per hour.

Systems Support Engineer

Tusker

Downers Grove, IL • On-site

$40K - $45K/yr

Full-time

Posted 2 days ago

New

Job description

Tusker helps organizations build secure, scalable cloud environments that evolve with their business. From migration to modernization, we design dependable, efficient infrastructure that simplifies complexity and keeps your operations running smoothly at every stage.
We are seeking a System Support Engineer to be the front-line support position dedicated to the quick response, diagnosis, and resolution of customer issues. This position will utilize a variety of tools and resources to address trouble tickets related to hardware, software, and internet-based issues. The System Support Engineer must have the ability to handle difficult situations, at the same time meeting the communication needs of customers and co-workers with courtesy and efficiency.
Essential Duties and Responsibilities
  • Provide phone support to Citon customers, including remote desktop and server support.
  • Monitor and perform routine server health checks for maintenance customers.
  • Monitor service alerts from our various tools, identify and resolves issues related to those alerts.
  • Review, follow-up on and complete assigned activity in ticketing system
  • Monitor service board and ensure that tickets are worked within the customers' Service Level Agreement and promised timeline.
  • Track the progress on work performed to ensure that open service tickets continue moving forward to completion.
  • Escalate repeated or unresolved service tickets to the Service/Engineering Manager.
  • Manage configuration changes of monitoring and management software to ensure the highest level of customer support.
  • Provide and analyze reports on the health and service history of contracted customers.

Competencies and Skills
  • Strong written and excellent verbal communication skills -attention to detail is imperative.
  • Must be able to sort through data to determine appropriate conclusions and ensure that every step of a task is completed.
  • Must be able to follow directions and ask questions where specific steps have not been given. However, the ability to grow and become more self-reliant is important.
  • Must be able to maintain confidentiality and discretion.
  • The ability to balance quantity of work with quality of work is important.
  • Reliability in completing tasks is imperative.
  • Must maintain a valid driver's license and provide own method of transportation to customer sites as needed.
  • Must show a desire to take on new tasks, learn new skills and assist others.
  • The ability to follow though until issues are confirmed resolved is imperative.
  • The ability to provide thorough and timely documentation is essential.
  • Must maintain professional attitude and demeanor in verbal and written communication with customers.

Knowledge, Education & Experience
  • Must understand workstations, server, security, wireless, network infrastructure, etc. System and topologies that Tusker sells and services.
  • General knowledge of the Networking Service industry and products.
  • Minimum of 1+ years of computer /networking experience.
  • High School education or GED and Post-secondary education in field.

$40,000 - $45,000 a year
Tusker is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
We seek team members from all backgrounds to join our organization, and we encourage our employees to bring their authentic, unique, and best selves to work.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.
Tusker makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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