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Systems Support Engineer Jobs in Chicago, IL (NOW HIRING)

Appex Innovation

BMC Helix Support Engineer

Chicago, IL · On-site

$60/hr

We are seeking a BMC Helix Support Engineer/Admin in Chicago, IL for a hybrid role. Summary: A ... System Administration: Maintain foundation data, manage access rights/security administration, and ...

Appex Innovation

BMC Helix Support Engineer

Chicago, IL · Hybrid

$60/hr

\n \n \n \n \n We are seeking a BMC Helix Support Engineer\/Admin in Chicago, IL for a hybrid role ... System Administration: Maintain foundation data, manage access rights\/security administration, and ...

S&C

Sales Support Engineer

Chicago, IL · On-site

$73K - $97K/yr

The Sales Support Engineer primary responsibilities include reviewing system applications with customers, outside sales, application engineering, and design engineering to collaboratively develop ...

Virtusa

Production Support Engineer

Chicago, IL · On-site

$43.25 - $56.50/hr

We are seeking a highly technical solutionoriented Tier 3 Production Support Engineer to ensure the ... system performance issues escalated by Tier 1 and Tier 2 teams Lead highpriority P1P2 critical ...

Broadcom Inc.

Support Engineer - Mainframe

Lisle, IL · On-site

$59 - $75/hr

Continually expands knowledge of Broadcom Support best practices, procedures and systems.* Lead ... Share knowledge with other engineers and customers by following KCS methodology and process. Enable ...

Simplex

Contract IT Support Engineer

Hoffman Estates, IL · On-site

$40 - $45/hr

This role blends hands-on technical support and some systems work (primarily macOS and SaaS tools ... What is required is a polished, service-minded IT Support Engineer to support our Hoffman Estates ...

Simplex

Contract IT Support Engineer

Hoffman Estates, IL · On-site

$40 - $45/hr

This role blends hands-on technical support and some systems work (primarily macOS and SaaS tools ... What is required is a polished, service-minded IT Support Engineer to support our Hoffman Estates ...

Culligan

Sales Support Engineer

Libertyville, IL · On-site

$115K/yr

... systems. * Develop and maintain engineering bid documentation, including PFDs, P&IDs, BOMs ... Support proposal development through cost estimating, value engineering, technical writeups, RFIs ...

iManage

Technical Support Engineer

Chicago, IL · On-site

$54 - $82/hr

Effectively collaborating with customer engineers and system integrators to support complex system deployment projects * Maintaining a deep technical knowledge of Microsoft Windows Servers ...

Culligan

Sales Support Engineer

Libertyville, IL · On-site

$15.91 - $43.27/hr

... systems. * Develop and maintain engineering bid documentation, including PFDs, P&IDs, BOMs ... Support proposal development through cost estimating, value engineering, technical writeups, RFIs ...

Intercom

Technical Support Engineer

Chicago, IL · On-site

$81 - $98/hr

Fin can also be combined with our natively integrated Intercom help desk for a single system that ... The Technical Support Engineer team is looking for an individual with engineering and/or web ...

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All JobsSystems Support Engineer JobsSystems Support Engineer Jobs in Chicago, IL

Systems Support Engineer information

See Chicago, IL salary details

$19

$44

$78

How much do systems support engineer jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for systems support engineer in Chicago, IL is $44.19, according to ZipRecruiter salary data. Most workers in this role earn between $32.69 and $50.00 per hour, depending on experience, location, and employer.

What is a systems support engineer?

Systems Support Engineers are IT professionals who maintain, troubleshoot, and optimize computer systems and networks within an organization. They handle technical issues, assist users with hardware and software problems, and ensure that systems are running efficiently and securely. Their responsibilities often include monitoring system performance, performing regular updates, and providing support for servers, workstations, and network infrastructure. Systems Support Engineers also document solutions and may help implement new technologies or upgrades.

What are the key skills and qualifications needed to thrive as a systems support engineer?

To thrive as a Systems Support Engineer, you need a solid understanding of operating systems, networking concepts, and hardware troubleshooting, often supported by a degree in computer science or related certifications. Familiarity with ticketing systems, remote support tools, and platforms like Windows, Linux, and cloud services is typically required. Strong problem-solving abilities, communication skills, and a customer-focused mindset help distinguish top performers in this field. These skills are essential for efficiently diagnosing and resolving technical issues, ensuring system reliability, and maintaining user satisfaction.

What are some common challenges systems support engineers face when troubleshooting complex technical issues, and how are these typically addressed within a team environment?

Systems Support Engineers often encounter complex technical problems that require thorough analysis and collaboration to resolve. Challenges may include diagnosing issues that span multiple systems, managing unexpected outages, or dealing with ambiguous error messages. These challenges are typically addressed by leveraging documentation, escalation procedures, and working closely with cross-functional teams such as network administrators, software developers, and end-users. Regular team meetings, knowledge-sharing sessions, and access to internal wikis help ensure that engineers can effectively collaborate and solve problems efficiently.

What is the difference between Systems Support Engineer vs Network Support Specialist?

AspectSystems Support EngineerNetwork Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentIT departments, technical support teams, data centersNetwork operations centers, enterprise networks, ISPs
Primary FocusSupporting and maintaining computer systems, hardware, and softwareManaging and troubleshooting network infrastructure and connectivity
Common TasksInstalling OS, troubleshooting hardware/software issues, user supportConfiguring routers/switches, monitoring network performance, resolving connectivity issues

While both roles support IT infrastructure, Systems Support Engineers focus on computer systems and software, whereas Network Support Specialists concentrate on network hardware and connectivity. Both roles often collaborate and require similar certifications, but their daily tasks and areas of expertise differ.

What are the most commonly searched types of Systems Support Engineer jobs in Chicago, IL?

The most popular types of Systems Support Engineer jobs in Chicago, IL are:

What are popular job titles related to Systems Support Engineer jobs in Chicago, IL?

For Systems Support Engineer jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Systems Support Engineer jobs in Chicago, IL look for?

The top searched job categories for Systems Support Engineer jobs in Chicago, IL are:

Systems Support Engineer jobs near you
Infographic showing various Systems Support Engineer job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $91,905 per year, or $44.2 per hour.

BMC Helix Support Engineer

Appex Innovation

Chicago, IL • On-site

$60/hr

Contractor

Re-posted 29 days ago

Job description


We are seeking a BMC Helix Support Engineer/Admin in Chicago, IL for a hybrid role.
Summary:
A Level 2.5 BMC Helix Support Engineer bridges the gap between traditional Level 2 troubleshooting and advanced administrative/engineering support. They are responsible for managing, configuring, and optimizing the BMC Helix ecosystem while ensuring seamless IT Service Management (ITSM) operations.Core ResponsibilitiesAdvanced Troubleshooting: Diagnose and resolve complex customer-reported incidents across ARS, SRM, SmartIT, and Smart Reporting.
Job Requirements:
Workflow & Process Design: Build and refine workflows to automate ITSM processes and simplify user steps within the BMC Helix ecosystem.
System Administration: Maintain foundation data, manage access rights/security administration, and assist with user onboarding.
Integration Support: Build and maintain REST-based API integrations with third-party systems and monitor system performance.
Escalation & Collaboration: Escalate unresolved anomalies directly to BMC Helix R&D while documenting edge cases and contributing to the knowledge base.
Required Qualifications & Skills Experience: Typically 2 to 5 years of hands-on experience handling BMC Remedy ITSM/Helix applications.
Technical Depth: Basic to intermediate knowledge of Unix, databases (SQL/Oracle), Web services, and REST API.
Platform Familiarity: Exposure to modules like Knowledge Management, Asset Management (CMDB), and Digital Workplace (DWP).
Soft Skills: Excellent problem-solving capabilities, technical documentation skills, and a customer-focused mindset.
Career ExpectationsEngineers in this role must often be comfortable with on-call support or rotational shifts (including weekends) to ensure continuous production support. Holding an ITIL or relevant BMC Software certification is highly valued.

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