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Associate It Support Jobs in O Fallon, IL (NOW HIRING)

Agital

IT Support Coordinator

Saint Louis, MO · On-site

As the parent company, Agital supports three specialized go-to-market agencies-Go Fish Digital, REQ ... Associate's or Bachelor's degree in IT, Information Systems, or related field preferred; equivalent ...

The Timberline Group

IT Support Specialist

Affton, MO · On-site

Associate's degree in Information Technology, Computer Science, or a related field preferred; equivalent experience may be considered. * 2-3 years of hands-on experience in desktop support, helpdesk ...

Agital

IT Support Specialist

Saint Louis, MO · On-site

As the parent company, Agital supports three specialized go-to-market agencies-Go Fish Digital, REQ ... Associate's or Bachelor's degree in IT, Information Systems, or related field preferred; equivalent ...

Collegis LLC

IT Support Specialist

Saint Louis, MO · On-site

$50K - $55K/yr

In this role, you'll provide hands-on technology support to students, faculty, and staff while helping maintain reliable IT services across campus, including end-user support, systems troubleshooting ...

Netskope

IT Support Analyst

Saint Louis, MO

We are looking for an IT Support Analyst who leads with AI - someone who doesn't just use AI tools as productivity boosters but builds, prompts, and iterates on them to fundamentally change how ...

Netskope

IT Support Analyst

Saint Louis, MO · On-site

We are looking for an IT Support Analyst who leads with AI - someone who doesn't just use AI tools as productivity boosters but builds, prompts, and iterates on them to fundamentally change how ...

The Timberline Group

IT Support Technician

Saint Louis, MO · On-site

$21 - $28.75/hr

Seeking an IT Support Technician with experience working for a computer software or hardware company, assisting customers with products and providing computer support internally to company employees.

Belcan

IT Support Analyst I

Wood River, IL · On-site

$23.99/hr

Job Title: IT Support Analyst I Location: Wood River, IL Zip Code: 62095 Duration: 12 Months Pay Rate: $23.99/hr. Keyword's: #WoodRiverjobs; #SupportAnalystjobs ; Start Date: Immediate We provide a ...

Belcan

IT Support Analyst I

Wood River, IL · On-site

$23.99/hr

Job Title: IT Support Analyst I Location: Wood River, IL Zip Code: 62095 Duration: 12 Months Pay Rate: $23.99/hr. Keyword's: #WoodRiverjobs; #SupportAnalystjobs; Start Date: Immediate We provide a ...

U.S. Navy

IT Support Specialist

Jennings, MO

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Edmundson, MO

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

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All JobsAssociate It Support JobsAssociate It Support Jobs in O'Fallon, IL

Associate It Support information

See O Fallon, IL salary details

$9

$18

$26

How much do associate it support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for associate it support in O'Fallon, IL is $18.25, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.71 per hour, depending on experience, location, and employer.

What is an associate IT support?

Associate IT Support roles are entry-level positions responsible for assisting with basic technical issues, troubleshooting hardware and software problems, and providing support to end-users within an organization. They often handle tasks like resetting passwords, installing software, setting up workstations, and responding to IT help desk tickets. These roles serve as a starting point for a career in information technology, offering valuable experience and exposure to a wide range of IT systems and processes.

What are the key skills and qualifications needed to thrive as an associate IT support, and why are they important?

To thrive as an Associate IT Support, a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting techniques is essential, often supported by a relevant degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common enterprise software is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for assisting users and resolving issues efficiently. These skills ensure timely technical support, minimize downtime, and help maintain smooth IT operations within an organization.

What are some common challenges faced by associate IT support professionals, and how can they effectively address them?

Associate IT Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under time pressure and managing multiple support requests simultaneously. Effective communication is key, as they must clearly explain solutions to users with varying levels of technical knowledge. Staying organized, prioritizing tickets, and continuously updating their technical skills can help them overcome these challenges. Collaborating closely with other IT team members and utilizing knowledge bases or documentation also contributes to quicker problem resolution.

What is the difference between Associate It Support vs Help Desk Technician?

AspectAssociate It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SCA
Work EnvironmentCorporate, SMBs, IT departmentsHelp desks, IT support centers, customer service
Job ResponsibilitiesBasic troubleshooting, hardware/software support, user assistanceResponding to user issues, ticket management, troubleshooting

Associate It Support and Help Desk Technician roles often overlap in certifications and work environments. Both provide technical support, but Associate It Support may involve more proactive hardware and network tasks, while Help Desk Technicians focus on user issue resolution and ticket handling. Understanding these differences helps job seekers target the right roles in IT support.

How to get an entry-level associate IT support job?

To secure an entry-level associate IT support position, candidates should obtain relevant certifications such as CompTIA A+, develop basic technical skills, and gain hands-on experience through internships or personal projects. Strong communication skills and familiarity with common tools like ticketing systems and remote support software are also beneficial.

What are the most commonly searched types of It Support jobs in O'Fallon, IL?

The most popular types of It Support jobs in O'Fallon, IL are:

What are popular job titles related to Associate It Support jobs in O'Fallon, IL?

For Associate It Support jobs in O'Fallon, IL, the most frequently searched job titles are:

What job categories do people searching Associate It Support jobs in O'Fallon, IL look for?

The top searched job categories for Associate It Support jobs in O'Fallon, IL are:

What cities near O'Fallon, IL are hiring for Associate It Support jobs?

Cities near O'Fallon, IL with the most Associate It Support job openings:

Associate It Support jobs near you
Infographic showing various Associate It Support job openings in O'Fallon, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $37,964 per year, or $18.3 per hour.

IT Support Coordinator

Agital

Saint Louis, MO • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

About Us
We are a modern marketing collective built for scale, efficiency, and impact. As the parent company, Agital supports three specialized go-to-market agencies-Go Fish Digital, REQ, and WDG-with shared infrastructure, advanced technology, and deeply experienced people, allowing each brand to do its best work.
Go Fish Digital makes the complex simple and the simple powerful by uniting strategy, creative, media, and SEO into one seamless engine for growth.
REQ connects storytelling, technology, creativity, and digital strategy so ambitious organizations can own what's next.
WDG designs and builds enterprise web experiences that connect with diverse audiences and help organizations adapt to rapid technological change. Together, we operate as one strong, collaborative ecosystem, backed by smart systems, AI-powered capabilities, and a culture of curiosity, where people can grow their careers while shaping how ambitious brands grow in the world.
About The role
Reporting to the Director, IT,you will serve as a first point of contact for end-user IT support requests and play an active role in the day-to-day IT operations of the organization. This is an on-site role based in St. Louis, MO (West County). Working across both Mac and PC platforms and supporting Microsoft 365 and Google Drive, the primary responsibilities of your role will be to:
  • Provide responsive, high-quality first line (Level 1) IT support to all employees across hardware, software, and services for a 100% remote workforce.
  • Stay abreast of a dynamic IT support backlog ensuring efficient and effective delivery of services.
  • Support Microsoft 365 and Google Workspace environments.
  • Support a variety of third-party SaaS applications for productivity and work management.
  • Support the deployment, configuration, and management of Mac and PC endpoints.
  • Coordinate onboarding and offboarding, including device setup and access provisioning.
  • Help maintain IT asset inventory and documentation.
  • Escalate unresolved issues within the team in a timely and organized manner.

What You'll Do
  • Serve as the primary point of contact for IT support requests received via ticketing system, email, phone, or chat.
  • Troubleshoot and resolve hardware, software, and peripheral issues on both Mac and PC platforms.
  • Support the setup, imaging, and deployment of new employee devices (Mac and PC).
  • Execute standard IT processes such as employee onboarding, offboarding, and hardware refresh cycles.
  • Coordinate and perform logistics for all hardware, including shipping and receiving of all devices, tracking, and refurbishing devices for re-use.
  • Support IT asset lifecycle management including procurement, inventory, and disposal.
  • Administer and support end-user accounts and access within Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) and Google Drive.
  • Maintain accurate records in the IT asset management system.
  • Document common issues and resolutions to build and maintain an internal knowledge base.
  • Escalate complex or unresolved issues to the IT Systems Administrator with clear documentation.
  • Support ad hoc IT projects and initiatives as directed.

Key Functions
  • End-user support and service desk operations.
  • Mac and PC deployment and troubleshooting.
  • Microsoft 365 and Google Drive administration.
  • IT asset logistics, tracking and documentation.
  • User onboarding and offboarding support.
  • Knowledge base and process documentation.

What You'll Bring
You will bring these qualities to the table:
  • Excellent written, verbal, and customer service skills with a professional, service-first attitude.
  • Strong diagnostic and troubleshooting skills and ability to resolve issues across Mac (macOS) and PC (Windows) environments.
  • A detail-oriented, organized approach to managing multiple open tickets and requests simultaneously.
  • Comfort working with both Microsoft 365 and Google Drive in a corporate setting.
  • A team-oriented mindset with a willingness to learn and grow within a collaborative IT environment.
  • High level of personal integrity and the ability to handle confidential information with appropriate discretion.
  • A proactive, solutions-oriented attitude and genuine interest in technology and continuous improvement.

What You Will Need
  • 1-2+ years of experience in a technology-based customer support, IT support or help desk role.
  • Hands-on experience supporting both Mac (macOS) and PC (Windows) environments, including deployment and troubleshooting.
  • Working knowledge of Microsoft 365 applications and administration (Exchange, Teams, SharePoint, OneDrive).
  • Working knowledge of Google Drive and Google Workspace tools.
  • Strong written, verbal, and customer service communication skills.
  • Familiarity with IT ticketing or service desk systems.
  • Basic understanding of networking concepts (DNS, DHCP, VPN, Wi-Fi connectivity).
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Associate's or Bachelor's degree in IT, Information Systems, or related field preferred; equivalent practical experience accepted.
  • CompTIA A+, CompTIA Network+, Microsoft 365 Fundamentals, Apple Certified Support Professional (ACSP), or similar certification preferred.

Why Join Us
You'll work alongside talented people who are passionate about solving problems, helping clients grow, and delivering meaningful results. We're a collaborative, fast-moving team where curiosity is encouraged, ideas are welcomed, and great work is recognized.
We believe the best work happens when people are trusted to take ownership, supported in their growth, and empowered to bring their unique perspectives to the table. Whether you're just getting started or bringing years of experience, you'll have the opportunity to make an impact while continuing to learn and grow.
Benefits & Compensation
We believe great people deserve great support. Our company offers competitive compensation and a comprehensive benefits package designed to support your health, well-being, and career growth, including:
  • Competitive compensation
  • Flexible work environment
  • Medical, dental, and vision insurance
  • Unlimited paid time off
  • 401(k) with company match
  • Company-paid life and disability insurance
  • Paid parental leave
  • A collaborative culture with autonomy and ownership
  • Employee wellness programs and additional perks

Additional Information
No agencies, please.
We are proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where everyone feels respected, valued, and empowered to succeed. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
Please note that this job description is intended to describe the general nature and level of work being performed. It is not intended to be a comprehensive list of all responsibilities, duties, or qualifications, which may change based on business needs.
At this time, we are unable to sponsor or transfer employment visas for this position.

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