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Associate It Support Jobs in Chicago, IL (NOW HIRING)

DSN Group, Inc.

Be Seen First

IT Support Specialist

Chicago, IL · On-site

$47K - $55K/yr

Delivering Solutions, IT operations and IT Support services. Serving small and mid-sized businesses, we deliver enterprise support and solutions designed for small business budgets.

Ecentria Inc (all jobs)

IT Support Specialist

Aurora, IL · On-site

$45K - $50K/yr

OpticsPlanet, Inc. is seeking a 1st Tier IT Support Specialist (Hybrid) . You will be working closely with support engineers and their internal customers to ensure that IT support issues are ...

Amazon

IT Support Associate II

Matteson, IL · On-site

$16.75 - $21.75/hr

About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude ...

TEKsystems

It Support Analyst

Alsip, IL · On-site

$25 - $28/hr

Description We are seeking a Regional IT Support Analyst to provide hands-on end user support across North America. This role will serve as the primary point of contact for end-user computing support ...

AKIRA

IT Support Specialist - Retail

Chicago, IL · On-site

$55K - $60K/yr

AKIRA IT Support Specialist - Retail In 2002, AKIRA opened the doors to its first women's clothing ... Understand network protocols and provide technical support to store associates to maximize system ...

CD Peacock

IT Support Specialist

Oak Brook, IL · On-site

$60 - $70/hr

Associate degree in Information Technology, Computer Science, or a related field, or equivalent relevant work experience. * 1-3 years of IT help desk, desktop support, or related technical support ...

CD Peacock

IT Support Specialist

Oak Brook, IL · On-site

$60K - $70K/yr

Associate degree in Information Technology, Computer Science, or a related field, or equivalent relevant work experience. * 1-3 years of IT help desk, desktop support, or related technical support ...

Medical Murray

IT Support Specialist I

Lake Zurich, IL · On-site

$21 - $26.50/hr

Associate or Bachelor's degree in Information Technology, Computer Science, Network Engineering, or a related field preferred. * Previous IT support, Help Desk, Desktop Support, internship, or ...

AKIRA

IT Support Specialist - Retail

Chicago, IL

AKIRA IT Support Specialist - Retail In 2002, AKIRA opened the doors to its first women's clothing ... Understand network protocols and provide technical support to store associates to maximize system ...

CD Peacock 1837 Inc

IT Support Specialist

Oak Brook, IL · On-site

$60 - $70/hr

Associate degree in Information Technology, Computer Science, or a related field, or equivalent relevant work experience. * 1-3 years of IT help desk, desktop support, or related technical support ...

New

Freudenberg

IT Support Specialist

Aurora, IL · On-site

... IT service role and handle a variety of IT issues in collaboration with our 2nd level support teams ... Associates or BS degree in IT or IT-related field, Business Administration, Business Informatics or ...

Frank Lloyd Wright

IT Support Specialist

Chicago, IL · On-site

$60 - $65/hr

The IT Support Specialist provides front-line technical support, hardware management, and software ... Associate degree in Computer Science, Information Systems, or equivalent hands‑on professional ...

New

AFTERMATH

IT Support Engineer

Aurora, IL · On-site

$65K - $75K/yr

Description Title: IT Support Engineer Location: Aurora, IL Pay Range: $65,000 - $75,000 Reports To: IT Operations Manager Hours: Onsite Monday thru Friday with alternating periods of on-call time ...

AFTERMATH SERVICES LLC

IT Support Engineer

Aurora, IL · On-site

$65K - $75K/yr

Title: IT Support Engineer Location: Aurora, IL Pay Range: $65,000 - $75,000 Reports To: IT Operations Manager Hours: Onsite Monday thru Friday with alternating periods of on-call time Aftermath ...

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All JobsAssociate It Support JobsAssociate It Support Jobs in Chicago, IL

Associate It Support information

See Chicago, IL salary details

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$29

How much do associate it support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for associate it support in Chicago, IL is $20.16, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.78 per hour, depending on experience, location, and employer.

What is an associate IT support?

Associate IT Support roles are entry-level positions responsible for assisting with basic technical issues, troubleshooting hardware and software problems, and providing support to end-users within an organization. They often handle tasks like resetting passwords, installing software, setting up workstations, and responding to IT help desk tickets. These roles serve as a starting point for a career in information technology, offering valuable experience and exposure to a wide range of IT systems and processes.

What are the key skills and qualifications needed to thrive as an associate IT support, and why are they important?

To thrive as an Associate IT Support, a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting techniques is essential, often supported by a relevant degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common enterprise software is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for assisting users and resolving issues efficiently. These skills ensure timely technical support, minimize downtime, and help maintain smooth IT operations within an organization.

What are some common challenges faced by associate IT support professionals, and how can they effectively address them?

Associate IT Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under time pressure and managing multiple support requests simultaneously. Effective communication is key, as they must clearly explain solutions to users with varying levels of technical knowledge. Staying organized, prioritizing tickets, and continuously updating their technical skills can help them overcome these challenges. Collaborating closely with other IT team members and utilizing knowledge bases or documentation also contributes to quicker problem resolution.

What is the difference between Associate It Support vs Help Desk Technician?

AspectAssociate It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SCA
Work EnvironmentCorporate, SMBs, IT departmentsHelp desks, IT support centers, customer service
Job ResponsibilitiesBasic troubleshooting, hardware/software support, user assistanceResponding to user issues, ticket management, troubleshooting

Associate It Support and Help Desk Technician roles often overlap in certifications and work environments. Both provide technical support, but Associate It Support may involve more proactive hardware and network tasks, while Help Desk Technicians focus on user issue resolution and ticket handling. Understanding these differences helps job seekers target the right roles in IT support.

How to get an entry-level associate IT support job?

To secure an entry-level associate IT support position, candidates should obtain relevant certifications such as CompTIA A+, develop basic technical skills, and gain hands-on experience through internships or personal projects. Strong communication skills and familiarity with common tools like ticketing systems and remote support software are also beneficial.

What are the most commonly searched types of It Support jobs in Chicago, IL?

The most popular types of It Support jobs in Chicago, IL are:

What are popular job titles related to Associate It Support jobs in Chicago, IL?

For Associate It Support jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Associate It Support jobs in Chicago, IL look for?

The top searched job categories for Associate It Support jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Associate It Support jobs?

Cities near Chicago, IL with the most Associate It Support job openings:

Associate It Support jobs near you
Infographic showing various Associate It Support job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,926 per year, or $20.2 per hour.

IT Support Specialist

DSN Group, Inc.

Chicago, IL • On-site

$47K - $55K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 16 days ago

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Job description

We are seeking a Level 1 Support Tech to join our team! You will resolve computer- + user-related issues for our clients.

Responsibilities:

  • Provide technical assistance with computer hardware and software
  • Resolve issues for users via phone, in person, or remote control/access
  • Onboard new staff with hardware and software
  • O365 is used extensively

Qualifications:

  • Previous experience in IT, customer service, or other related fields
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor

Company Description

We are a locally based IT infrastructure support and solutions operation, providing services to Chicagoland clients. Delivering Solutions, IT operations and IT Support services. Serving small and mid-sized businesses, we deliver enterprise support and solutions designed for small business budgets.