DSN Group

We are seeking a Level 1 Support Tech to join our team! You will resolve computer- + user-related issues for our clients.

Responsibilities:

• Provide technical assistance with computer hardware and software
• Resolve issues for users via phone, in person, or remote control/access
• Onboard new staff with hardware and software
• O365 is used extensively

Qualifications:

• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

We are a locally based IT infrastructure support and solutions operation, providing services to Chicagoland clients. Delivering Solutions, IT operations and IT Support services. Serving small and mid-sized businesses, we deliver enterprise support and solutions designed for small business budgets.