$35K - $50K/yr
Ideal candidate should have relevant 1-3 years' experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party ...
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$35K - $50K/yr
Ideal candidate should have relevant 1-3 years' experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party ...
... Desktop Support Analyst ... Some of the responsibilities includes: providing level 1 & 2 support for 30 end users, consistent ...
... Desktop Support Analyst ... Some of the responsibilities includes: providing level 1 & 2 support for 30 end users, consistent ...
Chicago, IL · On-site
$50K - $55K/yr
Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like ... Provide first-level technical support to end-users regarding desktop hardware, software, and ...
Chicago, IL · On-site
$50K - $55K/yr
Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like ... Provide first-level technical support to end-users regarding desktop hardware, software, and ...
Chicago, IL · On-site
$50K - $55K/yr
Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like ... Provide first-level technical support to end-users regarding desktop hardware, software, and ...
Chicago, IL · On-site
$50K - $55K/yr
Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like ... Provide first-level technical support to end-users regarding desktop hardware, software, and ...
$19 - $23/hr
Candidate should be highly motivated and able to work independently providing level 2 computer ... Qualifications windows os, desktop support, users, vpn Additional Information Lawrence E. Harmon ...
$19 - $23/hr
Candidate should be highly motivated and able to work independently providing level 2 computer ... Qualifications windows os, desktop support, users, vpn Additional Information Lawrence E. Harmon ...
Act as the primary provider of technical support to desktop and laptop computer users for hardware, Apple / Mac OS, and application issues to Executive/Financial Level customers. * Monitor and update ...
Act as the primary provider of technical support to desktop and laptop computer users for hardware, Apple / Mac OS, and application issues to Executive/Financial Level customers. * Monitor and update ...
Act as the primary provider of technical support to desktop and laptop computer users for hardware, Apple / Mac OS, and application issues to Executive/Financial Level customers. * Monitor and update ...
Act as the primary provider of technical support to desktop and laptop computer users for hardware, Apple / Mac OS, and application issues to Executive/Financial Level customers. * Monitor and update ...
Chicago, IL · On-site
Provide expert-level 1st and 2nd line desktop support in a high-paced trading environment, serving as an escalation point for complex technical issues. * Deliver support for desktops, laptops, mobile ...
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Chicago, IL · On-site
Provide expert-level 1st and 2nd line desktop support in a high-paced trading environment, serving as an escalation point for complex technical issues. * Deliver support for desktops, laptops, mobile ...
Act as the primary provider of technical support to desktop and laptop computer users for hardware, Apple / Mac OS, and application issues to Executive/Financial Level customers. * Monitor and update ...
Act as the primary provider of technical support to desktop and laptop computer users for hardware, Apple / Mac OS, and application issues to Executive/Financial Level customers. * Monitor and update ...
Identify and learn appropriate software and hardware used and supported by the organization. * Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing ...
Identify and learn appropriate software and hardware used and supported by the organization. * Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing ...
Identify and learn appropriate software and hardware used and supported by the organization. * Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing ...
Identify and learn appropriate software and hardware used and supported by the organization. * Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing ...
Chicago, IL · On-site
$25 - $30/hr
Desktop Support Technician - Level I Location: Chicago, IL Employment Type: Contract Pay Range: $25/hr - $30/hr - Role Overview/Job Responsibilities Need assistance for the next 2-3 months migrating ...
Chicago, IL · On-site
$25 - $30/hr
Desktop Support Technician - Level I Location: Chicago, IL Employment Type: Contract Pay Range: $25/hr - $30/hr - Role Overview/Job Responsibilities Need assistance for the next 2-3 months migrating ...
Chicago, IL · On-site
$55K - $65K/yr
Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like ... Insight Hospital is seeking a talented and experienced Level 2 Senior Desktop Support Technician to ...
Chicago, IL · On-site
$55K - $65K/yr
Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like ... Insight Hospital is seeking a talented and experienced Level 2 Senior Desktop Support Technician to ...
Chicago, IL · On-site
$55K - $65K/yr
Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like ... Insight Hospital is seeking a talented and experienced Level 2 Senior Desktop Support Technician to ...
Chicago, IL · On-site
$55K - $65K/yr
Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like ... Insight Hospital is seeking a talented and experienced Level 2 Senior Desktop Support Technician to ...
$25 - $32/hr
Description Desktop Support / IT Helpdesk Position Overview We are seeking a Desktop Support ... Experience Level Intermediate Level Job Type & Location This is a Contract to Hire position based ...
$25 - $32/hr
Description Desktop Support / IT Helpdesk Position Overview We are seeking a Desktop Support ... Experience Level Intermediate Level Job Type & Location This is a Contract to Hire position based ...
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Chicago, IL · On-site
$20 - $30/hr
We are seeking a Help Desk / Desktop Support Specialist to provide reliable, responsive technical ... Second Level Support, Root Cause Analysis, Troubleshooting Skills, Problem Solving, Customer ...
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Chicago, IL · On-site
$20 - $30/hr
We are seeking a Help Desk / Desktop Support Specialist to provide reliable, responsive technical ... Second Level Support, Root Cause Analysis, Troubleshooting Skills, Problem Solving, Customer ...
$25 - $32/hr
Description Desktop Support / IT Helpdesk Position Overview We are seeking a Desktop Support ... Experience Level Intermediate Level Job Type & Location This is a Contract to Hire position based ...
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$25 - $32/hr
Description Desktop Support / IT Helpdesk Position Overview We are seeking a Desktop Support ... Experience Level Intermediate Level Job Type & Location This is a Contract to Hire position based ...
Munster, IN · On-site
$19.75 - $25.25/hr
The Desktop Support Technician I provide system-wide, first-level IT support for Powers Health end users. This role is responsible for responding to Help Desk phone calls and electronic requests ...
Munster, IN · On-site
$19.75 - $25.25/hr
The Desktop Support Technician I provide system-wide, first-level IT support for Powers Health end users. This role is responsible for responding to Help Desk phone calls and electronic requests ...
We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You ... Direct unresolved issues to the next level of support personnel * Follow up with clients to ensure ...
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We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You ... Direct unresolved issues to the next level of support personnel * Follow up with clients to ensure ...
Munster, IN · On-site
$19.75 - $25.25/hr
The Desktop Support Technician I provide system-wide, first-level IT support for Powers Health end users. This role is responsible for responding to Help Desk phone calls and electronic requests ...
Munster, IN · On-site
$19.75 - $25.25/hr
The Desktop Support Technician I provide system-wide, first-level IT support for Powers Health end users. This role is responsible for responding to Help Desk phone calls and electronic requests ...
$10.40 - $13.73
4% of jobs
$13.73 - $17.06
1% of jobs
$17.06 - $20.40
12% of jobs
$21.53 is the 25th percentile. Wages below this are outliers.
$20.40 - $23.73
23% of jobs
The median wage is $25.31 / hr.
$23.73 - $27.06
20% of jobs
$27.06 - $30.39
14% of jobs
$30.60 is the 75th percentile. Wages above this are outliers.
$30.39 - $33.72
9% of jobs
$33.72 - $37.05
5% of jobs
$37.05 - $40.39
5% of jobs
$40.39 - $43.72
4% of jobs
$43.72 - $47.05
2% of jobs
$10
$27
$47
| Aspect | 2Nd Level Desktop Support | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, ITIL Foundation |
| Work Environment | On-site, technical troubleshooting, advanced support | Help desk, remote support, customer service |
| Employer Usage | IT departments, corporate support teams | IT service providers, internal support teams |
| Common Search/Comparison | Yes | Yes |
2Nd Level Desktop Support professionals handle more complex technical issues than Help Desk Technicians, often requiring advanced troubleshooting skills and certifications. Help Desk Technicians typically focus on initial contact support and basic troubleshooting, often remotely. While both roles support end-users, 2Nd Level Desktop Support provides deeper technical expertise and handles escalated issues within IT teams.
For 2Nd Level Desktop Support jobs in Chicago, IL, the most frequently searched job titles are:
The top searched job categories for 2Nd Level Desktop Support jobs in Chicago, IL are:
$35K - $50K/yr
Full-time
Medical, Dental, Vision, Life, PTO
Re-posted 29 days ago
An immediate opening for a Desktop Support Technician. This is an opportunity to work in large enterprise environment supporting cutting edge enterprise security and productivity applications. The ideal candidate should have experience managing multiple projects under strict deadlines. The candidate should also be comfortable communicating IT objectives to local leadership and staff.
Job Role – Desktop Support Technician
Job Summary
Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, be able to provide support and apply desktop fault resolution for the approved application suite.
Ideal candidate should have relevant 1-3 years’ experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
Qualifications:
Candidate Required Minimum Qualifications and Skills a) Bachelor’s Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions,
Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA’s. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support.
Job Type: Full-time
Benefits:
Schedule:
