Previous management experience of 1st and 2nd level desktop / network support team preferred. * Solid record of success in managing customer satisfaction in an IT Services environment that includes ...
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Previous management experience of 1st and 2nd level desktop / network support team preferred. * Solid record of success in managing customer satisfaction in an IT Services environment that includes ...
Desktop Support Consultant
Sacramento, CA · On-site
Desktop Support Sacramento, CA 6+ months In person interview and Onsite Role Required Skills ... Second level IT Field Services support Work will require lifting, moving, disconnecting ...
Desktop Support Consultant
Sacramento, CA · On-site
Desktop Support Sacramento, CA 6+ months In person interview and Onsite Role Required Skills ... Second level IT Field Services support Work will require lifting, moving, disconnecting ...
Desktop Support
Bloomington, MN · On-site
$20.25 - $25.75/hr
Handle all tickets assigned through Service Now Ticketing tool Provide complete L2 level desktop related Hands & Feet support Software installation and troubleshooting, VPN setup, support and ...
Desktop Support
Bloomington, MN · On-site
$20.25 - $25.75/hr
Handle all tickets assigned through Service Now Ticketing tool Provide complete L2 level desktop related Hands & Feet support Software installation and troubleshooting, VPN setup, support and ...
Desktop Support Engineer
Cincinnati, OH · On-site
Desktop Support Engineer Job Type: Onsite | 5 Days a Week Duration: 7+ Months Location: Cincinnati ... Deliver second-level support and contribute to problem management processes per ITIL standards.
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Desktop Support Engineer
Cincinnati, OH · On-site
Desktop Support Engineer Job Type: Onsite | 5 Days a Week Duration: 7+ Months Location: Cincinnati ... Deliver second-level support and contribute to problem management processes per ITIL standards.
Desktop Support Rancho Cordova, CA 12 months In person interview and onsite role Required Skills ... Second Level Help Desk experience Valid California Driver's License is required Regards Sunil ...
Desktop Support Rancho Cordova, CA 12 months In person interview and onsite role Required Skills ... Second Level Help Desk experience Valid California Driver's License is required Regards Sunil ...
MDAEdge is a company seeking a Senior Desktop Support Engineer to provide technical assistance and ... If this is the global application, coordinate with the second level team to resolve the issues. • ...
MDAEdge is a company seeking a Senior Desktop Support Engineer to provide technical assistance and ... If this is the global application, coordinate with the second level team to resolve the issues. • ...
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Desktop Support Technician
Reading, PA · On-site
$35K - $47K/yr
POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Deliver first- and second-level technical support to end users for hardware, software, and ...
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Desktop Support Technician
Reading, PA · On-site
$35K - $47K/yr
POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Deliver first- and second-level technical support to end users for hardware, software, and ...
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Desktop Support Technician
Hooksett, NH · On-site
$20 - $23/hr
OSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Deliver first- and second-level technical support to end users for hardware, software, and ...
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Desktop Support Technician
Hooksett, NH · On-site
$20 - $23/hr
OSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Deliver first- and second-level technical support to end users for hardware, software, and ...
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Desktop Support Technician
Tolleson, AZ · On-site
$20 - $23/hr
POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Deliver first- and second-level technical support to end users for hardware, software, and ...
New
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Desktop Support Technician
Tolleson, AZ · On-site
$20 - $23/hr
POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Deliver first- and second-level technical support to end users for hardware, software, and ...
New
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Desktop Support Technician
Murfreesboro, TN · On-site
$20 - $23/hr
POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Deliver first- and second-level technical support to end users for hardware, software, and ...
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Desktop Support Technician
Murfreesboro, TN · On-site
$20 - $23/hr
POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Deliver first- and second-level technical support to end users for hardware, software, and ...
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Desktop Support Technician
Schenectady, NY · On-site
$21 - $23/hr
POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Deliver first- and second-level technical support to end users for hardware, software, and ...
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Desktop Support Technician
Schenectady, NY · On-site
$21 - $23/hr
POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Deliver first- and second-level technical support to end users for hardware, software, and ...
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Desktop Support Technician
Hunt Valley, MD · On-site
$40K - $47K/yr
POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Deliver first- and second-level technical support to end users for hardware, software, and ...
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Desktop Support Technician
Hunt Valley, MD · On-site
$40K - $47K/yr
POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Deliver first- and second-level technical support to end users for hardware, software, and ...
Desktop Support Technician
Saint Paul, MN · On-site
$20.50 - $26/hr
Required Skills & Experience * 5+ years of enterprise-level desktop engineering and technical support experience. * Proven experience with imaging, deployments, and break/fix support in enterprise ...
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Desktop Support Technician
Saint Paul, MN · On-site
$20.50 - $26/hr
Required Skills & Experience * 5+ years of enterprise-level desktop engineering and technical support experience. * Proven experience with imaging, deployments, and break/fix support in enterprise ...
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Desktop Support Technician
Reading, PA · On-site
$35K - $47K/yr
POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Deliver first- and second-level technical support to end users for hardware, software, and ...
Quick apply
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Desktop Support Technician
Reading, PA · On-site
$35K - $47K/yr
POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Deliver first- and second-level technical support to end users for hardware, software, and ...
MDAEdge is a company looking for a Senior Desktop Support Engineer to provide comprehensive ... If this is the global application, coordinate with the second level team to resolve the issues. • ...
MDAEdge is a company looking for a Senior Desktop Support Engineer to provide comprehensive ... If this is the global application, coordinate with the second level team to resolve the issues. • ...
DeskTop Support
Rancho Cordova, CA · On-site
Job Title- DeskTop Support Project Location - Cordova, CA 95670 onsite Duration- 12+ months ... Provide 2nd level help desk support * Lift equipment that weighs up to 50 pounds * Have a valid ...
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DeskTop Support
Rancho Cordova, CA · On-site
Job Title- DeskTop Support Project Location - Cordova, CA 95670 onsite Duration- 12+ months ... Provide 2nd level help desk support * Lift equipment that weighs up to 50 pounds * Have a valid ...
The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests.
The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests.
The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests.
The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests.
The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests.
The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests.
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Desktop Support Techncian- Onsite
Chillicothe, IL · On-site
$35K - $47K/yr
POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Deliver first- and second-level technical support to end users for hardware, software, and ...
Quick apply
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Desktop Support Techncian- Onsite
Chillicothe, IL · On-site
$35K - $47K/yr
POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Deliver first- and second-level technical support to end users for hardware, software, and ...
2Nd Level Desktop Support information
See salary details
$10.10 - $13.33
4% of jobs
$13.33 - $16.56
1% of jobs
$16.56 - $19.80
12% of jobs
$20.90 is the 25th percentile. Wages below this are outliers.
$19.80 - $23.03
23% of jobs
The median wage is $24.57 / hr.
$23.03 - $26.27
20% of jobs
$26.27 - $29.50
14% of jobs
$29.70 is the 75th percentile. Wages above this are outliers.
$29.50 - $32.74
9% of jobs
$32.74 - $35.97
5% of jobs
$35.97 - $39.20
5% of jobs
$39.20 - $42.44
4% of jobs
$42.44 - $45.67
2% of jobs
$10
$26
$45
How much do 2nd level desktop support jobs pay per hour?
As of Aug 30, 2026, the average hourly pay for 2nd level desktop support in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.
What is a 2nd level desktop support specialist?
2nd Level Desktop Support specialists are IT professionals who handle more complex technical issues that cannot be resolved by the first line of support. They troubleshoot hardware and software problems, assist with system upgrades, and may resolve network or security issues on desktops and laptops. These specialists often work closely with other IT teams to escalate and resolve incidents efficiently. Their expertise helps minimize downtime and ensures users can work effectively.
What are some common challenges faced in a 2nd level desktop support role, and how can they be managed effectively?
2nd Level Desktop Support professionals often handle complex technical issues that could not be resolved by first-line support, which can involve troubleshooting advanced hardware, software, and network problems. A common challenge is managing multiple high-priority tickets while maintaining clear communication with both end-users and IT colleagues. Staying organized, using ticketing systems efficiently, and continuously updating technical knowledge are key strategies for managing these demands. Additionally, effective collaboration with other IT teams helps in resolving escalated issues more efficiently and enhances overall service quality.
What are the key skills and qualifications needed to thrive as a 2nd level desktop support specialist, and why are they important?
To thrive as a 2nd Level Desktop Support specialist, you need strong troubleshooting skills, in-depth knowledge of operating systems, hardware, and networking, usually supported by an IT-related degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Excellent communication, patience, and problem-solving abilities help you interact effectively with end users and colleagues. These skills ensure timely resolution of escalated issues, minimize downtime, and enhance overall user satisfaction within the organization.
What is the difference between 2Nd Level Desktop Support vs Help Desk Technician?
| Aspect | 2Nd Level Desktop Support | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, ITIL Foundation |
| Work Environment | On-site, technical troubleshooting, advanced support | Help desk, remote support, customer service |
| Employer Usage | IT departments, corporate support teams | IT service providers, internal support teams |
| Common Search/Comparison | Yes | Yes |
2Nd Level Desktop Support professionals handle more complex technical issues than Help Desk Technicians, often requiring advanced troubleshooting skills and certifications. Help Desk Technicians typically focus on initial contact support and basic troubleshooting, often remotely. While both roles support end-users, 2Nd Level Desktop Support provides deeper technical expertise and handles escalated issues within IT teams.
More about 2Nd Level Desktop Support jobs
What cities are hiring for 2Nd Level Desktop Support jobs?
Cities with the most 2Nd Level Desktop Support job openings:
What job categories do people searching 2Nd Level Desktop Support jobs look for?
The top searched job categories for 2Nd Level Desktop Support jobs are:
Contractor
Re-posted 13 days ago
Job description
Role : IT Field service
location : Wichita Kansas
Contract Position
location : Wichita Kansas
Contract Position
- Strong background of proven success in IT field services required.
- Previous management experience of 1st and 2nd level desktop / network support team preferred.
- Solid record of success in managing customer satisfaction in an IT Services environment that includes end user desktop support
- Perform ticket analysis to identify repetitive tickets, projection, trends & priority. Identify top call contributors
About Smart Folks
Sourced by ZipRecruiter
Smart Folks Inc. (SFI) is a global IT Staff Augmentation and Consulting Services that discovers handpicked smart talent and routes them to the right path. Smart Folks Inc. was founded in 2011 and is headquartered in McKinney, Texas. We have global operations with localized detail to meet the high caliber needs of our clients.
Industry
It services
Company size
11 - 50 Employees
Headquarters location
McKinney, TX, US
Year founded
2011