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2Nd Level Desktop Support Jobs (NOW HIRING)

Consumers Energy

Desktop Support Engineer

Lansing, MI · On-site

GENERAL SUMMARY OF JOB RESPONSIBILITIES The Desktop Support Engineer provides physical infrastructure evaluation, implementation, and 2nd-level technical support services to staff and customers on ...

Avtech solution

Desktop Support

Bloomington, MN · On-site

$20.25 - $25.75/hr

Handle all tickets assigned through Service Now Ticketing tool Provide complete L2 level desktop related Hands & Feet support Software installation and troubleshooting, VPN setup, support and ...

Humetis Group

Desktop Support Engineer

Cincinnati, OH · On-site

Desktop Support Engineer Job Type: Onsite | 5 Days a Week Duration: 7+ Months Location: Cincinnati ... Deliver second-level support and contribute to problem management processes per ITIL standards.

Sparks Group

Level 2 Desktop Engineer

Washington, DC · On-site

$21 - $28/hr

Deliver second-level support for desktop systems, including laptops, desktops, mobile devices, and peripherals. * Diagnose and resolve complex technical issues escalated from Level 1 support.

Artius Solutions

Desktop Support Technician

Saint Paul, MN · On-site

$20.50 - $26/hr

Required Skills & Experience * 5+ years of enterprise-level desktop engineering and technical support experience. * Proven experience with imaging, deployments, and break/fix support in enterprise ...

Ovation Workplace Services Inc.

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Desktop Support Technician

Overland Park, KS · On-site

$45K - $47K/yr

Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities ...

New

Ovation Workplace Services Inc.

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Desktop Support Technician

Coral Springs, FL · On-site

$45K - $47K/yr

Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities ...

Ovation Workplace Services Inc.

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Desktop Support Technician

Chicago, IL · On-site

$35K - $48K/yr

Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities ...

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2Nd Level Desktop Support information

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$10

$26

$45

How much do 2nd level desktop support jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for 2nd level desktop support in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a 2nd Level Desktop Support specialist, and why are they important?

To thrive as a 2nd Level Desktop Support specialist, you need strong troubleshooting skills, in-depth knowledge of operating systems, hardware, and networking, usually supported by an IT-related degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Excellent communication, patience, and problem-solving abilities help you interact effectively with end users and colleagues. These skills ensure timely resolution of escalated issues, minimize downtime, and enhance overall user satisfaction within the organization.

What is the difference between 2Nd Level Desktop Support vs Help Desk Technician?

Aspect2Nd Level Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentOn-site, technical troubleshooting, advanced supportHelp desk, remote support, customer service
Employer UsageIT departments, corporate support teamsIT service providers, internal support teams
Common Search/ComparisonYesYes

2Nd Level Desktop Support professionals handle more complex technical issues than Help Desk Technicians, often requiring advanced troubleshooting skills and certifications. Help Desk Technicians typically focus on initial contact support and basic troubleshooting, often remotely. While both roles support end-users, 2Nd Level Desktop Support provides deeper technical expertise and handles escalated issues within IT teams.

What are 2nd Level Desktop Support specialists?

2nd Level Desktop Support specialists are IT professionals who handle more complex technical issues that cannot be resolved by the first line of support. They troubleshoot hardware and software problems, assist with system upgrades, and may resolve network or security issues on desktops and laptops. These specialists often work closely with other IT teams to escalate and resolve incidents efficiently. Their expertise helps minimize downtime and ensures users can work effectively.

What are some common challenges faced in a 2nd Level Desktop Support role, and how can they be managed effectively?

2nd Level Desktop Support professionals often handle complex technical issues that could not be resolved by first-line support, which can involve troubleshooting advanced hardware, software, and network problems. A common challenge is managing multiple high-priority tickets while maintaining clear communication with both end-users and IT colleagues. Staying organized, using ticketing systems efficiently, and continuously updating technical knowledge are key strategies for managing these demands. Additionally, effective collaboration with other IT teams helps in resolving escalated issues more efficiently and enhances overall service quality.
More about 2Nd Level Desktop Support jobs
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2Nd Level Desktop Support jobs near you
Infographic showing various 2Nd Level Desktop Support job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, and 99% Full Time. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.
Junior IT Field service Technician

Junior IT Field service Technician

smart folks inc

Wichita, KS • On-site

Contractor

Posted 17 days ago

Job description

Role : IT Field service
location : Wichita Kansas
Contract Position
  • Strong background of proven success in IT field services required.
  • Previous management experience of 1st and 2nd level desktop / network support team preferred.
  • Solid record of success in managing customer satisfaction in an IT Services environment that includes end user desktop support
  • Perform ticket analysis to identify repetitive tickets, projection, trends & priority. Identify top call contributors
Smart Folks logo

About Smart Folks

Sourced by ZipRecruiter

Smart Folks Inc. (SFI) is a global IT Staff Augmentation and Consulting Services that discovers handpicked smart talent and routes them to the right path. Smart Folks Inc. was founded in 2011 and is headquartered in McKinney, Texas. We have global operations with localized detail to meet the high caliber needs of our clients.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

McKinney, TX, US

Year founded

2011

Social media

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