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2Nd Level Desktop Support Jobs (NOW HIRING)

JS Consulting

DeskTop Support

Rancho Cordova, CA · On-site

Job Title- DeskTop Support Project Location - Cordova, CA 95670 onsite Duration- 12+ months ... 2nd level help desk support • Lift equipment that weighs up to 50 pounds • Have a valid ...

Ovation Workplace Services Inc.

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Desktop Support Technician

Murfreesboro, TN · On-site

$45K - $49K/yr

Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities ...

Ovation Workplace Services Inc.

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Desktop Support Technician

Hebron, KY · On-site

$45K - $49K/yr

Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities ...

Ovation Workplace Services Inc.

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Desktop Support Technician

Minneapolis, MN · On-site

$40K - $47K/yr

Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities ...

Ovation Workplace Services Inc.

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Desktop Support Technician

Commerce City, CO · On-site

$35K - $54K/yr

Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities ...

New

Ovation Workplace Services Inc.

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Desktop Support Technician

Commerce City, CO · On-site

$35K - $54K/yr

Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities ...

New

Ovation Workplace Services Inc.

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Desktop Support Technician

Coral Springs, FL · On-site

$45K - $47K/yr

Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities ...

TEKsystems

Desktop Support Technician

Indianapolis, IN

$30 - $34/hr

Software * Part-Time DESCRIPTION We are hiring an intermediate-level Desktop Support Technician ... July 7 * Interviews June 9-19 * 2-Step Interview process * 1st step virtual w/HR * 2nd step onsite ...

New

Ovation Workplace Services Inc.

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Desktop Support Technician-Onsite

Lincoln, NE · On-site

$35K - $49K/yr

Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities ...

Ovation Workplace Services Inc.

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Desktop Support Technician-Onsite

Lincoln, NE · On-site

$35K - $49K/yr

Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities ...

Ovation Workplace Services Inc.

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Desktop Support Technician - Onsite

Dartmouth, MA · On-site

$35K - $47K/yr

Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities ...

Ovation Workplace Services Inc.

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Desktop Support Technician-Onsite

Whitehouse Station, NJ · On-site

$35K - $47K/yr

Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities ...

New

Ovation Workplace Services Inc.

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Desktop Support Technician-Onsite

Amelia, OH · On-site

$48K - $49K/yr

Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities ...

Ovation Workplace Services Inc.

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Desktop Support Technician-Onsite

Hagerstown, MD · On-site

$45K - $47K/yr

Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities ...

Ovation Workplace Services Inc.

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Desktop Support Technician - Onsite

Haverhill, MA · On-site

$35K - $47K/yr

Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities ...

Ovation Workplace Services Inc.

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Desktop Support Technician - Onsite

Haverhill, MA · On-site

$35K - $47K/yr

Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities ...

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2Nd Level Desktop Support information

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$10

$26

$45

How much do 2nd level desktop support jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for 2nd level desktop support in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a 2nd Level Desktop Support specialist, and why are they important?

To thrive as a 2nd Level Desktop Support specialist, you need strong troubleshooting skills, in-depth knowledge of operating systems, hardware, and networking, usually supported by an IT-related degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Excellent communication, patience, and problem-solving abilities help you interact effectively with end users and colleagues. These skills ensure timely resolution of escalated issues, minimize downtime, and enhance overall user satisfaction within the organization.

What is the difference between 2Nd Level Desktop Support vs Help Desk Technician?

Aspect2Nd Level Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentOn-site, technical troubleshooting, advanced supportHelp desk, remote support, customer service
Employer UsageIT departments, corporate support teamsIT service providers, internal support teams
Common Search/ComparisonYesYes

2Nd Level Desktop Support professionals handle more complex technical issues than Help Desk Technicians, often requiring advanced troubleshooting skills and certifications. Help Desk Technicians typically focus on initial contact support and basic troubleshooting, often remotely. While both roles support end-users, 2Nd Level Desktop Support provides deeper technical expertise and handles escalated issues within IT teams.

What are 2nd Level Desktop Support specialists?

2nd Level Desktop Support specialists are IT professionals who handle more complex technical issues that cannot be resolved by the first line of support. They troubleshoot hardware and software problems, assist with system upgrades, and may resolve network or security issues on desktops and laptops. These specialists often work closely with other IT teams to escalate and resolve incidents efficiently. Their expertise helps minimize downtime and ensures users can work effectively.

What are some common challenges faced in a 2nd Level Desktop Support role, and how can they be managed effectively?

2nd Level Desktop Support professionals often handle complex technical issues that could not be resolved by first-line support, which can involve troubleshooting advanced hardware, software, and network problems. A common challenge is managing multiple high-priority tickets while maintaining clear communication with both end-users and IT colleagues. Staying organized, using ticketing systems efficiently, and continuously updating technical knowledge are key strategies for managing these demands. Additionally, effective collaboration with other IT teams helps in resolving escalated issues more efficiently and enhances overall service quality.
More about 2Nd Level Desktop Support jobs
What cities are hiring for 2Nd Level Desktop Support jobs? Cities with the most 2Nd Level Desktop Support job openings:
What job categories do people searching 2Nd Level Desktop Support jobs look for? The top searched job categories for 2Nd Level Desktop Support jobs are:
2Nd Level Desktop Support jobs near you
Infographic showing various 2Nd Level Desktop Support job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, and 99% Full Time. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.
DeskTop Support

DeskTop Support

JS Consulting

Rancho Cordova, CA • On-site

Contractor

Posted 2 days ago

Job description

Job Title- DeskTop Support

Project Location – Cordova, CA 95670 onsite

Duration- 12+ months contract possible extension or conversion to FTE

Visa- USC/ GC

Onsite Interview

Job Description-:

Seeking an individual to perform a wide range of advanced system support duties in a support desk/applications/desktop/field environment. Candidate would provide effective support for enterprise, client/server, desktop computer systems, network systems and business applications along with providing information technology support. Current projects include assisting with imaging, set up, and deployment for PC/Laptop, training customers on telework procedures and deploying VPN solutions, assisting with building closures and moves, as well as supporting an Active Directory migration for the Department of Human Assistance.

 

Candidate should have the ability to:

• Operate, maintain, and perform repairs on information technology equipment and software.

• Perform complex duties related to troubleshooting, configuring, performing diagnostics and assignment specific desktop and network hardware and software issues and respond appropriately to customer service requests

• Operate, maintain, and perform repairs personal computers, laptops and peripherals

• Assist with imaging, set up, and deployment of PC/Laptops and support hardware moves throughout the Department of Human Assistance.

• Provide 2nd level help desk support

• Lift equipment that weighs up to 50 pounds

• Have a valid California Driver's License, Class C

 

Candidate should have the knowledge of:

• Microsoft Windows 11 Operating System and software updates

• Microsoft 365 products

• Imaging software and automated imaging processes using MECM/SCCM

• PC/Laptop deployments

• Teleworking and VPN solutions

• Principles and practices of customer service

• Principles and practices of troubleshooting computer system hardware and software problem