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2Nd Level Desktop Support Jobs (NOW HIRING)

KBR

Senior VIP Desktop Support Technician

Washington, DC · On-site

$23 - $29.25/hr

In addition to executive support responsibilities, this position will provide senior-level desktop and deskside support for the broader office population as business needs permit. This role requires ...

Ovation Workplace Services Inc.

Be Seen First

Hardware Technician / Desktop Support Technician

Minneapolis, MN · On-site

$35K - $47K/yr

POSITION DESCRIPTION Hardware Technician / Desktop Support Technician Department: Information ... Provide first- and second-level technical support to end users for hardware, software, and ...

KBR

Senior VIP Desktop Support Technician

Arlington, VA · On-site

$23.25 - $29.50/hr

In addition to executive support responsibilities, this position will provide senior-level desktop and deskside support for the broader office population as business needs permit. This role requires ...

Howard

IT Support Specialist

Washington, DC · On-site

$30/hr

Provide first- and second-level desktop support for hardware, software, and peripherals across Windows, macOS, and Linux environments. Install, configure, maintain, and troubleshoot desktops, laptops ...

KBR, Inc.

Senior VIP Desktop Support Technician

Arlington, VA · On-site

$23.25 - $29.50/hr

In addition to executive support responsibilities, this position will provide senior-level desktop and deskside support for the broader office population as business needs permit. This role requires ...

Tabush Group

Desktop Support Engineer

Quincy, MA · On-site

Desktop Support Engineer Watch a quick 60-second video about this role: About Us We're a mid-sized ... You'll work on complex workstation issues, handle VIP-level support, and help standardize and ...

Tabush Group

Desktop Support Engineer

Manhattan, NY · On-site

Desktop Support Engineer Watch a quick 60-second video about this role: About Us We're a mid-sized ... You'll work on complex workstation issues, handle VIP-level support, and help standardize and ...

Tabush

Desktop Support Engineer

Quincy, MA · On-site

$70K - $90K/yr

Desktop Support Engineer Watch a quick 60-second video about this role: About Us We're a mid-sized ... You'll work on complex workstation issues, handle VIP-level support, and help standardize and ...

Vitol

Desktop Support Engineer

Houston, TX · On-site

Providing day to day 1st and 2nd level support for both hardware and software related to End User ... Preferably at least 5-10 years' experience as desktop support or similar position * Practical ...

Tabush

Desktop Support Engineer

Manhattan, NY · On-site

$70K - $90K/yr

Desktop Support Engineer Watch a quick 60-second video about this role: About Us We're a mid-sized ... You'll work on complex workstation issues, handle VIP-level support, and help standardize and ...

Blue Mantis

Desktop Support Engineer L1 - PR

$21 - $25/hr

Desktop Support Engineer L1 - PR Department: Blue Mantis Employment Type: Full Time Location ... Provide first/second level contact and problem resolution for customer issues * Provide timely ...

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All Jobs2Nd Level Desktop Support Jobs

2Nd Level Desktop Support information

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$10

$26

$45

How much do 2nd level desktop support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for 2nd level desktop support in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a 2nd level desktop support specialist, and why are they important?

To thrive as a 2nd Level Desktop Support specialist, you need strong troubleshooting skills, in-depth knowledge of operating systems, hardware, and networking, usually supported by an IT-related degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Excellent communication, patience, and problem-solving abilities help you interact effectively with end users and colleagues. These skills ensure timely resolution of escalated issues, minimize downtime, and enhance overall user satisfaction within the organization.

What is the difference between 2Nd Level Desktop Support vs Help Desk Technician?

Aspect2Nd Level Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentOn-site, technical troubleshooting, advanced supportHelp desk, remote support, customer service
Employer UsageIT departments, corporate support teamsIT service providers, internal support teams
Common Search/ComparisonYesYes

2Nd Level Desktop Support professionals handle more complex technical issues than Help Desk Technicians, often requiring advanced troubleshooting skills and certifications. Help Desk Technicians typically focus on initial contact support and basic troubleshooting, often remotely. While both roles support end-users, 2Nd Level Desktop Support provides deeper technical expertise and handles escalated issues within IT teams.

What is a 2nd level desktop support specialist?

2nd Level Desktop Support specialists are IT professionals who handle more complex technical issues that cannot be resolved by the first line of support. They troubleshoot hardware and software problems, assist with system upgrades, and may resolve network or security issues on desktops and laptops. These specialists often work closely with other IT teams to escalate and resolve incidents efficiently. Their expertise helps minimize downtime and ensures users can work effectively.

What are some common challenges faced in a 2nd level desktop support role, and how can they be managed effectively?

2nd Level Desktop Support professionals often handle complex technical issues that could not be resolved by first-line support, which can involve troubleshooting advanced hardware, software, and network problems. A common challenge is managing multiple high-priority tickets while maintaining clear communication with both end-users and IT colleagues. Staying organized, using ticketing systems efficiently, and continuously updating technical knowledge are key strategies for managing these demands. Additionally, effective collaboration with other IT teams helps in resolving escalated issues more efficiently and enhances overall service quality.
More about 2Nd Level Desktop Support jobs
What cities are hiring for 2Nd Level Desktop Support jobs? Cities with the most 2Nd Level Desktop Support job openings:
What job categories do people searching 2Nd Level Desktop Support jobs look for? The top searched job categories for 2Nd Level Desktop Support jobs are:
2Nd Level Desktop Support jobs near you
Infographic showing various 2Nd Level Desktop Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

Desktop Support Specialist III

Bridgehead IT, LLC

San Antonio, TX

Full-time

Re-posted 20 days ago

Job description

Description

Position Summary:

The Desktop Support Specialist III acts as a senior technical resource within the support team, delivering advanced troubleshooting and mentoring to junior staff. This role is responsible for resolving complex technical issues, handling escalated tickets, and supporting desktop infrastructure deployments. The position operates primarily within a ticketing system and includes participation in an on-call rotation and after-hours support as needed.


Key Responsibilities:

  •  Provide expert-level desktop support for issues involving hardware, software, operating systems, and peripheral equipment.
  •  Serve as a technical escalation point for Desktop Support Specialists I and II.
  •  Support advanced troubleshooting of issues related to Microsoft Windows, Office 365, remote access (VPN), and endpoint security tools.
  •  Lead and participate in workstation deployments, refreshes, and small-scale implementations.
  •  Build and maintain system images and deployment processes using company-approved tools.
  •  Maintain and support client environments both remotely and on-site, ensuring minimal disruption to end users.
  •  Manage service tickets within the ticketing system, ensuring complete documentation, accurate time entries, and timely resolution.
  •  Assist in developing and improving documentation, procedures, and knowledge base content.
  •  Coordinate with other teams (Network, Server, Cloud, Security) on cross-functional tickets or projects.
  •  Participate in onboarding and offboarding processes, including provisioning, recovery, and configuration of equipment.
  •  Support and enforce endpoint compliance policies, patch management, and antivirus/EDR effectiveness.
  •  Participate in an on-call rotation and respond to after-hours issues when necessary.
  •  Perform additional tasks as assigned.

Skills and Qualifications:

  •  5-7+ years of experience in desktop or technical support roles, preferably within an enterprise or MSP environment.
  •  Strong expertise in Windows 10/11, Microsoft 365, and desktop management tools.
  •  Working knowledge of Active Directory, Group Policy, DNS/DHCP, and basic networking.
  •  Proficiency with remote support tools and ticketing systems.
  •  Experience with deployment tools such as MDT, Autopilot, or equivalent.
  •  Excellent troubleshooting, communication, and customer service skills.
  •  Ability to lift and move equipment (up to 50 lbs) and travel to client sites when required.
  •  Industry certifications such as Microsoft MD-102 or Microsoft AZ-104 are preferred.
  •  Demonstrated ability to lead by example, support junior team members, and take ownership of complex issues.

Disclaimer:

The duties and responsibilities described in this job description are not a comprehensive list and additional tasks may be assigned to the employee from time to time. This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employees will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

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