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2Nd Level Desktop Support Jobs (NOW HIRING)

Raymondjames

Desktop Support Manager

Memphis, TN · Hybrid

Leads a team of desktop support specialists delivering second-level technical assistance in a customer-focused environment. Ensures service level targets are met through effective oversight of daily ...

Heunets

NEWTON, NC - DESKTOP SUPPORT TECHNICIAN

Newton, NC · On-site

$19 - $24/hr

Provide first/second level contact and problem resolution for customer issues. * Work with third ... desktop application. * Install, upgrade, support and troubleshoot for printers, computer hardware.

Howard

IT Support Specialist

Washington, DC

$30/hr

Provide first- and second-level desktop support for hardware, software, and peripherals across Windows, macOS, and Linux environments. Install, configure, maintain, and troubleshoot desktops, laptops ...

Robert Half

Help Desk/Desktop Support Analyst

Tulsa, OK · On-site

$22 - $25/hr

Responsibilities: • Deliver second-level technical assistance for Windows workstations, Microsoft ... or desktop support experience in a Windows-based environment. • Working knowledge of Windows 10 ...

Howard University

IT Support Specialist

Washington, DC · On-site

PRINCIPAL ACCOUNTABILITIES: • Provide first- and second-level desktop support for hardware, software, and peripherals across Windows, macOS, and Linux environments. • Install, configure, maintain ...

Goodwin

Desktop Support Analyst

Boston, MA · On-site

$25.25 - $34/hr

As the Desktop Support Analyst, you will be responsible for providing high-quality desktop, mobile ... Provide 2nd level support for all software escalations from User Support. * Provide 2nd level ...

Goodwin Procter LLP

Desktop Support Analyst

Boston, MA · On-site

$25.25 - $34/hr

As the Desktop Support Analyst, you will be responsible for providing high-quality desktop, mobile ... Provide 2nd level support for all software escalations from User Support. * Provide 2nd level ...

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All Jobs2Nd Level Desktop Support Jobs

2Nd Level Desktop Support information

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$26

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How much do 2nd level desktop support jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for 2nd level desktop support in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a 2nd Level Desktop Support specialist, and why are they important?

To thrive as a 2nd Level Desktop Support specialist, you need strong troubleshooting skills, in-depth knowledge of operating systems, hardware, and networking, usually supported by an IT-related degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Excellent communication, patience, and problem-solving abilities help you interact effectively with end users and colleagues. These skills ensure timely resolution of escalated issues, minimize downtime, and enhance overall user satisfaction within the organization.

What is the difference between 2Nd Level Desktop Support vs Help Desk Technician?

Aspect2Nd Level Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentOn-site, technical troubleshooting, advanced supportHelp desk, remote support, customer service
Employer UsageIT departments, corporate support teamsIT service providers, internal support teams
Common Search/ComparisonYesYes

2Nd Level Desktop Support professionals handle more complex technical issues than Help Desk Technicians, often requiring advanced troubleshooting skills and certifications. Help Desk Technicians typically focus on initial contact support and basic troubleshooting, often remotely. While both roles support end-users, 2Nd Level Desktop Support provides deeper technical expertise and handles escalated issues within IT teams.

What are 2nd Level Desktop Support specialists?

2nd Level Desktop Support specialists are IT professionals who handle more complex technical issues that cannot be resolved by the first line of support. They troubleshoot hardware and software problems, assist with system upgrades, and may resolve network or security issues on desktops and laptops. These specialists often work closely with other IT teams to escalate and resolve incidents efficiently. Their expertise helps minimize downtime and ensures users can work effectively.

What are some common challenges faced in a 2nd Level Desktop Support role, and how can they be managed effectively?

2nd Level Desktop Support professionals often handle complex technical issues that could not be resolved by first-line support, which can involve troubleshooting advanced hardware, software, and network problems. A common challenge is managing multiple high-priority tickets while maintaining clear communication with both end-users and IT colleagues. Staying organized, using ticketing systems efficiently, and continuously updating technical knowledge are key strategies for managing these demands. Additionally, effective collaboration with other IT teams helps in resolving escalated issues more efficiently and enhances overall service quality.
More about 2Nd Level Desktop Support jobs
What cities are hiring for 2Nd Level Desktop Support jobs? Cities with the most 2Nd Level Desktop Support job openings:
What job categories do people searching 2Nd Level Desktop Support jobs look for? The top searched job categories for 2Nd Level Desktop Support jobs are:
2Nd Level Desktop Support jobs near you
Infographic showing various 2Nd Level Desktop Support job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 96% Full Time, 2% Part Time, and 1% Contract. Highlights an 13% Physical, and 87% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

It Desktop Support Technician - 1463826

Ursitti Enterprises LLC

Chesterton, IN

$35K - $50K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 21 days ago

Job description

An immediate opening for a Desktop Support Technician. This is an opportunity to work in large enterprise environment supporting cutting edge enterprise security and productivity applications. The ideal candidate should have experience managing multiple projects under strict deadlines. The candidate should also be comfortable communicating IT objectives to local leadership and staff.

Job Role – Desktop Support Technician

Job Summary

Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, be able to provide support and apply desktop fault resolution for the approved application suite.

Ideal candidate should have relevant 1-3 years’ experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications:

Candidate Required Minimum Qualifications and Skills a) Bachelor’s Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions,

Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA’s. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support.

Job Type: Full-time

Benefits:

  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday